I recently purchased a Napoleon Prestige 500 RSIB from BBQ Authority and couldn't be happier with the entire experience. From the moment I placed my order, the process was seamless — the website m... Toon meer
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Lees wat reviewers zeggen
The entire transaction from beginning to end was perfect. Excellent communication, shipping status/updates, and quick delivery. Also the best price I could find on my item. I’ll definitely be buying... Toon meer
The entire process was completely hassle-free from start to finish. Your team made everything smooth and easy, and I really appreciated the thoughtful free goodies that came with my order — they wer... Toon meer
The handwritten thank-you letter was a lovely touch! The hot sauce bottles were a great success with my family; we truly enjoyed them. We certainly plan to purchase more in the near future. They al... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contactgegevens
2141 Internationale Pkwy, 60517, Woodridge, Verenigde Staten
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4,7
Uitstekend
3K reviews
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great product
Great product, packed with care and shipped in a timely manner. Five stars!
6 februari 2026
Where is it??
They sent me a survey today on 2/20/26. I ordered the product on 2/13/26 and haven't heard from them since. Charged me about $9 for shipping, no shipping updates or anything from them since. 7 days post order and I have no clue when or if I will receive my sauce.
13 februari 2026
Antwoord van BBQ Authority
Dear James,
Upon ordering, we sent a confirmation email to the email address provided. At the time of shipment, we sent a tracking number to the email provided as well. Tracking the order shows that you received your product on schedule, 02/21/26.
Perhaps you should check you junk mail? We have also tried to call you at the phone number provided. However, it appears the number given is not functional.
If you have any further questions or concerns, you can always reach us at 866-238-9228, by email or chat. If you had reached out through any of those channels, we would have gladly provided the tracking for you and the expected delivery date.
Sincerely,
The BBQ Authority Team
Reliable, fast and responsive.
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my service has been prompt and within a week or so. For the exact same item that I have been waiting on for months from your competitor. You’ve got our business going forward. Your prices are far better too!
11 februari 2026
Fast shipping and great quality product!
11 februari 2026
Exactly what I needed
The product fits for a model I couldn't find a replacement part for. It was as described, and as usual Napolean product quality is excellent
5 februari 2026
Very good experience…
Very fast delivery and bottles well protected. Now waiting for grilling season to start. Order even arrived with a handwritten thank-you note and a cloth grocery bag. What's not to like?
5 februari 2026
Pleasant experience!
The young lady taking my order was very nice and made the process pleasant. My order arrived the next day much to my amazement!
4 februari 2026
I had anFast Shipping, Perfect Fit — Outstanding Service from BBQ Authority! excellent experience with BBQ…
I had an excellent experience with BBQ Authority. I ordered a replacement part for my Napoleon grill, and it arrived quickly and exactly as described. The part fit perfectly, and the entire process from ordering to delivery was smooth and hassle free.
It’s great to find a company that delivers the correct part on time without any issues. I’ll definitely be using BBQ Authority again for future grill parts. Highly recommend!
11 februari 2026
Review zonder uitnodiging
The transaction went well
The transaction went well. The article was delivered with no damage. However, my son tells me that at least one part has a manufacturing defect that prevents proper assembly of the Bbq.
28 januari 2026
Great prices
Great prices, fast shipping, and a free gift as a bonus. Wonderful veteran owned company!
22 november 2025
Love the sweet and spicy bbq sauce
Love the sweet and spicy bbq sauce. Was well packed to prevent glass breakage during transit. Barbecue Authority is my go to for this sauce. Highly recommend!
23 januari 2026
BBQ Authority had my favorite sauce…
BBQ Authority had my favorite sauce (Whitefords Sweet & Spicy) that my retailer stopped carrying. Shipping was crazy fast and packed to perfection! Will definitely be ordering my BBQ needs from BBQ Authority again!
28 januari 2026
Review zonder uitnodiging
AWESOMENESS
Good price, free shipping, free grill cover, and sample bottles of their own BBQ Sauces. I received my order within one week of placing the order.
4 januari 2026
Very fast shipping!!!
13 januari 2026
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