I recently purchased a Napoleon Prestige 500 RSIB from BBQ Authority and couldn't be happier with the entire experience. From the moment I placed my order, the process was seamless — the website m... Toon meer
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Lees wat reviewers zeggen
The entire transaction from beginning to end was perfect. Excellent communication, shipping status/updates, and quick delivery. Also the best price I could find on my item. I’ll definitely be buying... Toon meer
The entire process was completely hassle-free from start to finish. Your team made everything smooth and easy, and I really appreciated the thoughtful free goodies that came with my order — they wer... Toon meer
The handwritten thank-you letter was a lovely touch! The hot sauce bottles were a great success with my family; we truly enjoyed them. We certainly plan to purchase more in the near future. They al... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contactgegevens
2141 Internationale Pkwy, 60517, Woodridge, Verenigde Staten
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4,7
Uitstekend
3K reviews
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great price and prompt delivery
Great price and prompt delivery! I prefer to purchase from a veteran owned or first responder business too. I’ll definitely buy from BBQ Authority again.
25 februari 2026
The Best!
All my products from bbq authority have been top quality and customer service is the Best!!!
Thanx again bbq Authority!
Cheers-Mac😎
4 maart 2026
I have started doing business
I have started doing business, and the first transaction was very easy. Shipping and delivery were as stated. I have placed another order and am sure there will be many more with their great service.
4 maart 2026
Ordering and delivery went smoothly.
Ordering and delivery went smoothly.
I understood that the cart was stainless steel. It isn't little disappointing.Also short some bolts.
28 februari 2026
BBQer Wife
Have ordered many times from this Company and have never had any issues! Good prices, amazing products and fast shipping!
24 februari 2026
As always delivered in a timely manner
As always delivered in a timely manner, great price and product!!!
22 februari 2026
Fast shipping
Quick processing and shipping. Well packaged and a nice touch added with the sauces and the Thank you note. Not to forget you don't charge taxes for sales to AZ.
15 februari 2026
Still haven’t received my order
22 februari 2026
Had the part in stock at the right…
Had the part in stock at the right price, delivered in good order. All good,
15 februari 2026
Excellent service quick shipping and…
Excellent service quick shipping and communication.
18 februari 2026
Website is well organized making it…
Website is well organized making it easy to check out different grills. Once I picked out a grill, the ordering process was straight forward and delivery was quick.
14 februari 2026
great people!
Amazing company! Loved the way it was packaged and wrapped, as well as the hand written card. Will be choosing this company 10/10 times over Amazon for what I purchased.
10 februari 2026
real good well pleased
13 februari 2026
I paid $330 and received nothing.
5 februari 2026
Antwoord van BBQ Authority
Mr. Dever,
It is regrettable that you are not happy with the way things transpired with your order. However, to make a post like this one without including the details of the situation seems a bit dishonest.
Let's recap:
- An incorrect tracking number was provided at the time of shipment and it appeared that the item had not moved at all.
- You contacted our customer service on 2/10 expressing your concerns.
- During that call, our CSR explained the mix up with the tracking number and that your item was already in California with a 2/13 scheduled delivery date.
- At that time, you requested to cancel the order.
- Since the order had shipped, we explained to you that a cancellation of a shipped order would follow our 30-day return policy as stated in our terms and conditions.
- After a series of emails attempting to help you understand the $330.07 reduction in the refund (including the fact that we were already waiving half of the standard deduction), you reluctantly agreed to turning the item around while still protesting our policy.
We can empathize with your regret for choosing a grill that was too big for your situation. In the end, it is only you that can determine what to purchase for your needs. We can only suggest options based on the information provided by the customer. With all large expenditures, we expect that the customer has done their due diligence and we ship accordingly based on their order.
Once again, it is unfortunate that you found your experience less than stellar. However, as a small business, we can't believe that you would expect us to operate at a loss due to buyers remorse.
Sincerely,
The BBQ Authority Team
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