I recently purchased a Napoleon Prestige 500 RSIB from BBQ Authority and couldn't be happier with the entire experience. From the moment I placed my order, the process was seamless — the website m... Toon meer
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Lees wat reviewers zeggen
The entire transaction from beginning to end was perfect. Excellent communication, shipping status/updates, and quick delivery. Also the best price I could find on my item. I’ll definitely be buying... Toon meer
The entire process was completely hassle-free from start to finish. Your team made everything smooth and easy, and I really appreciated the thoughtful free goodies that came with my order — they wer... Toon meer
The handwritten thank-you letter was a lovely touch! The hot sauce bottles were a great success with my family; we truly enjoyed them. We certainly plan to purchase more in the near future. They al... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contactgegevens
2141 Internationale Pkwy, 60517, Woodridge, Verenigde Staten
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4,7
Uitstekend
3K reviews
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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All went smooth and well
20 maart 2026
No communication is that ordered grill was out if stock
Placed order for Napoleon grill. Following week called for a shipping update only to be told product was out of stock. While the person I spoke with was very apologetic and processed my refund immediately I will not be buying anything from BBQ authority. Firstly if your product is out if stock it should be clear on your website that the product is unavailable. Secondly if you're going to take my money immediately you should let me know the product is unavailable just as quickly.
9 april 2026
Great customer service
Representatives were very helpful sending manuals and helpful information for decision making. Order was sent out in a timely manner
9 april 2026
Convenient and fast
Fast delivery, great packaging, small gift for our barbecue was included. Thank you!
8 april 2026
22" Napoleon grill grates
Napoleon 22"cast iron grill grate was perfect for my recteq 380x bullseye grill. Made my grilling perfect.
7 april 2026
The delivery driver was great.
7 april 2026
There was an issue with a missing item…
There was an issue with a missing item that BBQ A is working to correct the issue
30 maart 2026
Great company
First. Great products. Second great communication. Third. Great delivery. Job well done.
7 april 2026
Outstanding!
The entire process was completely hassle-free from start to finish. Your team made everything smooth and easy, and I really appreciated the thoughtful free goodies that came with my order — they were a nice surprise!
I was also very impressed with the timely delivery. My order arrived right on schedule, which made the whole experience even better.
Thank you for providing such great service. I’ll definitely be ordering from BBQ Authority again in the future!
5 april 2026
This is a very good company
This is a very good company. Grill cover arrived quickly after I ordered it. A nice note from the company owner was included with my order. Also, I the company sent a seasoning that I will try soon. I give this company all stars.
4 april 2026
Great service
Great service, communication, price, fast delivery, extras, and a super nice grill. Highly recommend.
14 maart 2026
The BBQ Authority team was responsive…
The BBQ Authority team was responsive to my needs and they delivered
1 april 2026
Awesome Grill!
All I really cared about was that I received what I paid for intact and in working order and it was. Great grill. Delivery seemed long probably due to being anxious about receiving it. No issues overall. Quality of the Napoleon Prestige 665 is top notch. Glad I made the purchase!
13 maart 2026
The hand writin thank you letter!
The handwritten thank-you letter was a lovely touch!
The hot sauce bottles were a great success with my family; we truly enjoyed them. We certainly plan to purchase more in the near future. They also thoughtfully included a complimentary cover for my new grill! The fact that it is a veteran-owned and operated business was also very meaningful to me. While I am not a veteran myself, I have a deep appreciation for their service!
26 maart 2026
From placing the order to receiving the…
From placing the order to receiving the order, everything was on point
12 maart 2026
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