BBQGuys.com Reviews 

Tried to purchase a pellet smoker from BBQ Guys (BBQG). They claimed order was shipped but the tracking number linked to…nothing. Called BBQG customer support numerous times. Polite and courteous and said they would research the issue and follow up with us. Well, after at least THREE different contacts BBQG did NOT follow up. We finally called and cancelled the order after the smoker did not arrive by the alleged delivery window. The entire experience was beyond frustrating. We used BBQG in the past with no problems but never again.

Y'all are the best thing that ever happened to
Back-yard BBQ!

FAULTY DESIGN
The other day my 3 year old Lion grill, I paid $1,800 for blew up in my face. The glass temperature gauge exploded and cut my entire face up. Thank God I had glasses on or it would have blinded me. I clean my grill every few weeks and I understand flare ups can happen, but in my 30+ years of grilling I’ve never had a grill explode. All the internal elements melted and the grill is no longer usable. I called Lion and all they said was it’s not meant to handle flare ups. They did not ask if I was ok or have any concern for their customers safety. I also called BBQ Guys and they said sorry we can't help you. You must call Lion. Even though I spent over 5K on a grill set up. I’ve also asked several people that have been grilling for years and no one has ever had something like this happen. Do not buy this grill the MFR does not stand behind the product or care about their reputation.

Easy to buy and checkout. Rapid delivery of both the Victory Griddle and the accessories! The Victory Griddle is an amazing flattop grill and extremely high quality and value. We love the coating on the griddle top which makes the griddle very easy to clean and maintain. The cart is very solid and stable.

Easy ordering process and order came quickly considering we are across the country.

I was skeptical if the smoker box would work with my electric grill. I followed the directions, prepared my chicken and started grilling. My chicken halves were totally amazing! The hickory smoked flavor was perfect I am so glad I threw caution to the wind and bought the the smoke box.

AWESOME EXPERIENCE FOR SURE GREAT PRICE AND I ORDERED 8/1 AND WAS DELIVERED 8/5 COOKS AWESOME AND EASY SER UP...

Terrible service ! They sold me a damage ice maker perlick for $6k and now they are not responding and didn’t want to replace it ! Has been 2 month and I don’t have my ice maker ! They stole my money !

In Dec 2022, I bought a Green Mountain Trek grill for our RV. The electronics failed on July 15, 2023 and support from GMG has been terrible. The warranty states I should work through the point of purchase which was BBQ GUYS. WOW! what a terrible experience. The only person who responds is in the Sales area and when I explained I cannot reach anyone in service / support, she transfers me to the same extension that will not pick up or take messages. They will not return emails as well. I have been very patient with this company and would l have liked to have fixed the problem but now, all I want is my money back. Doubtful that will happen. Legal route is only way remaining I guess.

Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

The website was easy to navigate. Ordering was simple and deliver was smooth and transparent. Delivery was great!

Their return policy is complicated and inefficient.
Don't buy gifts from this business if there is even a slight chance that it might need to be returned.

I was able to get everything I needed on sale for a good price. Very fast shipping

This was the third time I've ordered from BBQGuys. Every order has gone smoothly. Fast shipping too! This last time was for our old Traeger, which needed a couple of parts to keep it working. Good prices. And we are smoking again!

Super-fast shipping and excellent communication.

Quick Delivery - Product well packed and easy to assemble. I purchased this table for a my client who was looking for a high top table. She absolutely loves it.

I ordered an aluminum patio table 48” round and four chairs. All looked good. Two days later I get an email saying oops shipping is $999.94. Yah right. The ferries carry all the usual couriers and we are considered mainland America. Thank you for your “go-away” price. Noted.

I called customer service to see if my order would get to me by Father’s Day and someone actually answered the phone. The person I spoke with showed genuine interest in helping me and took the time to see which warehouse it would be coming from. He then got back to me and said he couldn’t guarantee it, but would do everything in his power to make it happen. Well, it did arrive on time and was a quality item that our son loved! I will give them all of our barbecue business in the future!

Very poor customer service. Ordered a number of items which were to be delivered June 7. I emailed when they did not arrive. Three weeks later I get an email saying the items will arrive between 3-7 July. Today i received an email and I am told the items are delayed again and they won’t ship until 30 July. They billed my credit card six weeks ago as if the items had shipped. Use your local store. BBQ guys are not worth the hassle.

Update:
The order arrived 8 weeks late and missing half the parts! I emailed customer service and was told they would get back to me in 7-10 business days. I followed up with phone ‘customer service’. The woman on the phone was very short and rude and said it was the suppliers fault. She would contact them and I should ring back in 72 hours. I asked why I needed to chase them, when they are aware of the issue. She said there was nothing more she could do.

Avoid these guys if you have the option. It appears this is a garage operation that does drop shipping, not a competent BBQ supplier.

Update 2:
We have now been told the replacement steel brackets we ordered or our komado did not include the brackets themselves. You couldn’t make this up…