BBQGuys.com Reviews 

Lots of selection at good prices, prompt and free delivery

Shipped with 3rd rate carrier. BBQ got to Portland Oregon and sat for now 5 days there on R&L carriers dock waiting to be transferred to another carrier. Spokane to BBQ guys and wont do anything and will charge me to have the carrier send it back even though it's been delayed big time and I was suppose to leave on vacation but now I can't in case this bbq shows up. They need to use real carriers that don't have off products from one carrier to another, that's also how products get damaged.

I was looking for grilling tools and accessories. They were easy to find on their web site and there were lots of choices. Checkout was fast.

After doing my research on what i needed, made a call and got connected with Mike Dodd, who helped me with a few concerns and solidified my decision. Made follow ups like he promised he would, never pushy always helpful. After a few more days of reserach and quotes, mike called back at a perfect time and we closed the deal. Thanks again.

I purchased a grill that based on the marketing looked like it had the sear on one side and a griddle on the other. The one I received had the sear and an ice bucket. Why would you put an ice bucket next to a 500 degree grill? BBQGuys offered an apology and offered to send me a griddle. That was a year ago. They keep making excuses but I haven't received the griddle. I have since found that it's best to order from Napoleon directly.

I spoke with Mike Dodd, one of the salesmen for the BBQGuys. He was not only professional but extremely patient, helpful, patient, and above all, honest. He listened to what I had to say and provided appropriate answers.
He alone was instrumental in my purchasing the Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner and Infrared Side Burner and Rotisserie Kit - P500RSIBNSS-3.
I could tell by the tone of his voice that he had a sincere desire to educate me on grilling.
Thank you Mike Dodd, for providing me with outstanding customer service.
Joe Battaglia

I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently.

I found the camp grill I wanted on here for $50 less than the other companies near me!! Shipping was super fast and everything arrived perfectly.

ordered and received a grill and lidn was suppose to be sentgrill came with no lid.said it was on backorder and would be shipped as soon as it came in.i still have not received it and that was tgree months ago

This is the second time I have ordered from BBQ Guys and both times I received great products, prices and quick shipping. Highly recommend them.

Very helpful staff on the phone. Faster than expected shipping. Thank you.

The service and quality of the product was great!

BBQ Guys gets four Stars however (Please) address the shipping supplier you use for large/ heavy items and or provide shipping options to the customer.

Mike Dodd was fantastic to deal with. Best deal and great to deal with.

The website was clean and easy to use. They shipped my products earlier than expected and it all worked great.

delivered my Blackstone quickly and in great shape

I called to place an online purchased for the Lakeview Woodlake 43-Inch Rectangle Wood Burning Fire Pit - Black - SC-946-NST from BBQGuys, as I truly needed support to get a better understanding of the actual size, and proper setup.
Mike Dodd answered my call and OMG! He was absolutely amazing. This has been one of the best customer service experiences I've ever had.

Mike was extremely knowledgeable on the fire pit I purchased, and gave me exact measurements of the inner pit, which allowed me to imagine the flame size; furthermore, he gave examples of different types of firewood and how to research them. Mike also provided an estimated time of delivery and insurance options.

Thank you Mike for all you do. Great customer service can be the start of a great day.

Not a fan. Paid them almost $5000 and got a Coyote grill with a sensor that did not work. They told me to go to make a warranty claim on the manufacturer. This is for a sensor that could be mailed in an envelope. In my world, if you buy something from a seller, and they ship something defective, they should make it right.