Be.EV Reviews 

Apart from Tesla, Be.ev are the best value for money at the moment especially if you charge after 7pm or take out a subscription.

5 transactions taken from my card and not one charger worked or charged my car had to go to a different charger completely

Yeah it's every part is a good service but sometime is blocked it's a when we enough battery going to the charging point they are not working mostly the princes Road opposite side for the ASDA that one is the always is not working otherwise I am happy services very good thank you so much

The location of chargers and the cost make it a great choice.

Great service, easy to use,

Be.EV are terrible with pricing!
I really regret that the Mer chargers have now been switched over to Be.EV. I had absolutely no problems with Mer.
I have been overcharged a few times already. I was able to get a refund previously. However, last night I checked their website for the Worthy Lane car park and it clearly stated that the charging price for the fast chargers was 49p KwH after 7 p.m. I went to charge and payed with the Be.EV card and to my surprise I was charged 77p KwH. I emailed them requesting a refund for the difference I paid but they refused, stating it's policy. I don't understand how a company can get away with overcharging, not advertising the right pricing on their website and not on their machines. They claim the chargers are owned by the Council, but don't disclose this on their website nor have they ever sent out an email or notification information Be.EV members. They are just terrible when it comes to pricing. Disappointed!

Update: Thank you for reaching out. I've responded to the request for information but there is only a limited amount of information I can enter. I have shared the reference number. The site is worthy lane car park in Winchester and it is not on the list of excluded sites.

Avoid unless you want to spend as much time on their WhatsApp customer support chat as you do charging!... Several times I've had to contact Be.ev to retrieve the authorization costs or challenge their overpricing of a session. Check your bank accounts! Will not be using anymore.

Extremely disappointed that they have increased the off peak rate from 39p to 49p, if you want 39p, you now have to pay a £14 monthly subscription charge! Bye bye be.ev.

Used to be great at 0.39 off peak charging with no subscription. Really disappointed that this is now 0.49 and hidden behind subscription, the app is extremely unreliable. Ionity prices and reliability is looking like a better option, cheaper monthly subscription and similar discounted rates

Worst charging facility in the country. Arrived to charge my car multiple people are charging went on the app at 13.30 and the app says it's closed until 10 am and wouldn't allow me to charge. Called customer service and was told that maintenance was underway and I can only charge if I pay full price as a none member he laughed whilst saying it. And then proceeded to put the phone down when I said that the app didn't say that and it sounds like none members are getting priority as they're paying full price. Unbelievable customer service I would strongly recommend using a different charging station if you plan to have a membership on top of this be ev have emailed saying that they're increasing membership price by 50%. Overall the worst customer service I have ever dealt with.

Returned to car after a charge and the charger has lost all power and the cable is now locked into the car. We can’t disconnect and we’re now stuck in this car park. Called them to explain and nothing can be done except wait for an engineer, no timeframes or escalation - they can’t even call an engineer! To make matters worse an engineer was at the charger as we walked back to the car and left pretty smartish ……clearly he knew there was a problem and didn’t want to deal with the situation or us OMG - what do we do now!!! Never again BeEV - this is located at Sainsbury’s in Wareham so everyone should avoid.

REPLY
I was asked to provide details a couple of week’s ago to which I did, it came via Trustpilot to myself and sent likewise back to BEev

Today they reply as though I hadn’t replied. No.1 they have it all logged at the time of the incident so why ask - Unless more systems don’t work. 2) I can’t reply and frankly not prepared to invest any more time routing around, however I have added here to my feedback and therefore I’d say I’ve done more than enough

I’m not seeking anything other than 1) let other people know how we were left ie stuck 2) provide a them a chance to correct their broken or not built systems. Frankly I won’t use them again, old fashioned.

Ahzaaz Was puntual and eletrical survey went well.

3 shite particularly. Absolute rubbish. Searched for a point and this came up, so went there. Wouldn’t work so You call the help line to be told non of them are working. So why have them as working on the Apple search on the car. When we pressed to find another, suddenly not working. On the phone for 40 minutes with a rude gentleman we could barely understand. Apparently it happens a lot at this site. So avoid like the plague. Especially with hardly any charge left. Nightmare and useless. We have all deleted the APP and won’t be using BeEV again. Dreadful

Tried 4 charges in Sherborne today, payment by card didn’t work and app didn’t work.. customer service had no clue what they were talking about, clearly no proper backend system and no training

Found Be.ev recently and seemed to be the answer to my needing a fast Charge.
£9,99 monthly subscription no problem for 39p a kw on a 450kw charger.
Never had a problem with chargers they seem very reliable in Dartford. The only one any where near me!
Been a member one month on mega plan and get an email today of an increase to £13.99 a month. A 40% increase in one year, I'll see how the next month goes as mostly Charge from home but top up quickly on long journeys.
If I dont use it that much ill cancel and stick to Tesla charging at 40p peak and 23p off peak.

I was prepared to overlook a previous bad review I posted, but, true to form, this company has let me down again, big time! Today, after traveling 200 miles, we called into the charging station at Sanders Garden Centre at Highbridge, only to find that all of the chargers were not working, AGAIN! I pay a monthly subscription to this company to get cheaper charging rates, which I will now be cancelling and requesting a refund of monies paid! I did manage to get a charge at an instavolt station nearby, more expensive, but reliable and quick, unlike be.ev!

My local charging point over the last month every time I go to charge neither of them are working ,phone up and moan and they say a engineer will be along next week next week comes and they are still not working very frustrating!

tried using two chargers, one in blandford forum and one in poole. both failed to actually start charging and locked the cable in my car.
their support was unable to remotely unlock the cable, and advised i pull the emergency release in my car.
this is bad! really bad! you should never ever never have to do this, this is an EMERGENCY release for FIRES!
they use the same chargers as other companies like mfg, but mfg is actually competent enough to ensure their chargers function correctly.
i highly advise adding be ev to abrp's avoid list and use another vendor like mfg, who is not only more reliable, but also cheaper.
from what support said on the phone both times i called them to release my car, they appear to just be rebadging white-label products for a quick buck, and not to actually provide a real and good service. shocking stuff

Attempts with four different chargers at the Sanders Garden Centre, Highbridge failed. Tried the BE.ev rfid card, Octoverse, 2 different credit cards, Apple Pay - all failed to trigger a charge. Phoned the helpline which ultimately despite trying to reset the chargers, couldn’t help. I gave up and moved on to Ionity and had a successful charge there. A shame as I wanted to support the smaller companies.