AIRE Ancient Baths Reviews 

Super god kundeservice! Vi havde et gavekort, som skulle bruges, men da jeg blev gravid og derfor ikke kunne tage derind, var personalet søde til at forlænge det. Da vi så endelig fik booket og blev syge dagen inden var de igen søde og lavede reservationen om (som en undtagelse fra deres normale afbestillingspoltik, som er helt fair).

Oplevelsen var også super god. Personalet var søde, omgivelserne var flotte og hele oplevelsen var i det hele taget bare virkelig fed!

Jeg havde en skuffende og underlig oplevelse i AIRE. Jeg havde i gave fået et besøg i spa, en massage, og et glas cava. Massagen var så underlig – den var ufokuseret, der var mange små pauser, og ofte brugte massøren kun én hånd. Jeg mærkede også nogle små mærkelige tryk på min lænd/numse. Jeg kunne ikke regne ud, hvad der foregik, indtil det 20 minutter inde i massagen, gik op for mig, at massøren havde lagt en iPad på min lænd/numse (!!!), som hun var i gang med at taste og scrolle på, mens hun masserede. Det var simpelthen for mærkeligt. Jeg blev helt paf og fik ikke sagt noget til hende i situationen, da jeg trods alt lå næsten nøgen og ikke havde lyst til at starte en konflikt.

Efter den underlige massage skulle jeg ned i de forskellige bade, hvor jeg tænkte, at jeg skulle nyde det glas cava, som allerede er betalt for som en del af min gave. Men der var ingen, der tilbød mig et glas. Jeg blev nødt til selv at rykke for det flere gange og blev ikke mødt med meget venlighed eller serviceminded-hed. Det virkede faktisk som om, at jeg mest var til besvær.

I det hele taget synes jeg godt nok, at serviceniveauet var virkelig lavt ift. hvor mange penge, jeg ved, at gaven har kostet. Jeg følte mig til besvær og blev brugt som menneskelig iPad-holder. Jeg kontaktede selvfølgelig AIRE efterfølgende med min feedback, men har ikke hørt noget tilbage.

Super dårlig service!

Jeg har været kunde flere gange, min veninde og jeg havde en dårlig oplevelse og har skrivet en mail tilbage i december, der er rykket for mailen 2 gange og stadig efter 2,5 måned ingen svar.

Massagen levet ikke op til den standart jeg er vandt til hos jer, samt blev det snydt med chokoladen.

Betalte alt for mange penge for en spa oplevelse som endte med at værre stressende istedet for afslappende.
Dårlig kommunikation og service!
Vi havde booket til kl.20 og da vi kommer får vi af vide vi ikke kan vide hvornår massagen foregår. Vi er inde kl.20.20 og bliver taget imod og vidst rundt, hende der viser os rundt siger så at vores massage først blive 21.40 .. vi beslutter at få vores juice og chokolade og afprøve badende … men efter 15 min kommer de så og siger vi alligevel skal ind og havde massage men der er masser af tid bagefter til at prøve badene.
Eneste gode var massagen… !!
Bagefter går vi så rundt men når dårligt at prøve det hele før hi så får at vide vi skal gå ud da vores tid er udløbet … 1450 dkk og en virkelig dårlig oplevelse ift pengene.

My girlfriend and I enjoyed our first “day off” since our son was born, and wanted to treat ourselves to a spa day. Luckily the other places we wanted to go were fully booked, so we ended up at Aires. It was worth every penny, great and welcoming service for the most part - my only constructive criticism here is that some of the staff seemed a little distant and appeared to be looking for guests whose time had expired instead of offering people drinks or what not. But it wasn’t and issue, the overall experience was sublime - top notch service, facilities and atmosphere - really lives up to the name! Burhan whom I believe was the manager was great, really friendly, professional and welcoming, it felt very sincere. Definitely coming back. A little side note is that It would be great if you did memberships, at different price ranges depending on how often you plan on visiting. Thanks for the unique experience.

Massage was not good-copenhagen location , I told her few times to use more pressure, nothing changes, it feels someone was only touching my skin, and she had some nail it's hurting me, I told her be careful, she said he nails are not long. ... Disappointed massage

Super atmosphere, surroundings are are exceptionel in old Carlsberg brewery buildings. Burhan welcomed us and made a very pleasant start of this experience.
Personally I appreciated the salt baths and steam bath. If you appreciate spa experiences, this is a place to go

Aire Cph lagde rammerne om min kones og mit nytår i 2023 og vi kunne ikke have ønsket os en bedre aften.
Manden i receptionen Burhan var utrolig nærværende og høflig og informativ.
Al personale var utrolige høflige og respektfulde.
Omgivelserne er smukke og rene, vi er kræsne men fik et indtryk af at Aire går above and beyond. Der er billigere alternativer end Aire, men hvorfor nøjes.
Afslutningsvis er jeg i kontakt med Burhan inden vi går vedr. en showergel som jeg håbede at de solgte, men svaret var desværre nej. 2 min senere kommer BURHAN OG FORÆRER MIG flaske. What a class act.
Tak Burhan!!! Tak Aire.

Is very beatiful. I like the nice and calm atmosphere.
The employees are fantastic and very good masseurs

Aldrig skal jeg derhen igen…. Første og bliver den sidste gang. Medarbejderne er på ingen måder venlige. Alle ansatte er nogle Surmule mennesker. Vi måtte slet ikke sige et ord da de var efter os hele tiden psstt psstt blev der sagt konstant. Vi følte ikke at vi var velkommen. Spild af penge tag er andet sted.

AIRE KBH. Dette kan klart anbefales. Totalt afstressende. Varmt bad, koldt bad, gå på sten i koldt vand, salt bad og skrub, champagne og chokolade, mulighed for barbering og ikke mindst få tørret sit badetøj. Vi kommer igen😍😍

I have been in AIRE in Spain and had a great experience there, and once in Copenhagen. 24/11 was my second time in Copenhagen, first time with my husband.

We booked couple spa + massage at 12, but ended up coming later at 12:05 due to road constructions around the area and it was impossible to park. I called at 12:02 saying we are coming a bit late, the phone lady coldly answered: then we will have to cut short your experience. I said you should have written in your website or informed us about these road blocks, to which she answered in very rude, not customer friendly manner - “it’s not our problem”. That already put me in a bad mood to start with, and just the bad experience.

We came there and although we were late, the lady at reception was kind enough to allow us for massage and gave us the wrist bands. However turns out we forgot our bags in the car while rushing and had to go to the parking (which was far) to get it. The lady at reception said it was fine, and we can still come back for massage.

When we came back, there was another lady, seemingly the manager (who I spoke on phone with - I recognized through distinct voice) who told us we lost the massage because we are late, despite the other lady told us otherwise. The manager also said we should have been here 15 mins before (11:45) and counted that time for lateness. Although in the email it was only RECOMMENDED to come early, not a must, especially since we had already checked in online.

Overall just bad experience which we carried that mood to the bath without massage. I know we were at fault for coming late, but for an international renowned and expensive facility like AIRE, having such straight forward attitude is not acceptable. Especially when we were in AIRE in Spain and had a great experience despite being few mins late.

She could have saved me some nerves at the beginning by saying the same thing in a more customer friendly way, but no, turned on the strict manner for a luxurious international experience! And by the way, later, my husband told me when he called, at the same time as me (he was parking so we were not together), one lady picked up and said it was fine we were a bit late. Why did the danish manager need to ruin the experience for me from the get go?

The point is the whole experience is for 2hrs, why couldnt they be more flexible with the start time of 45 min massage? Everyone coming here for relaxation, but this in turn brought only stress. Even if it’s a 15-20 mins massage, I think we should still be entitled to that, not the whole cancellation.

Not coming back here ever again and regret for recommending friends to come! The staff should go back and think again on the vision and purpose of AIRE, rather than pulling the cards of being super strict and unflexible, which brings only stress to clients.

PS: after sending them a complain on website, they only came back 10 days later. they “offered” me a free spa session which I did not take, as they accused me repeatedly for coming 1 hour late, hence I lost my massage. When in fact the first time I was 5 mins late, and when we left to grab our bag, the first reception lady told me I could still come in for massage.

Staff in copenhagen clearly lack customer service for such a place, and accused me for being rude, while they kept shoving to me that I was 1 hour late.

Fantastisk stemning, imødekommende personale, virkelig en fantastisk oplevelse. Jeg fik også en vidunderlig massage - dog kunne jeg ikke abstraherer fra en brummende ventilator ting lige ved mit hoved (især fordi jeg er lydfølsom) - lidt ærgerligt for alt andet var perfekt! Ved massage en anden gang, vil jeg bede om et andet rum..

Min kæreste og jeg kommer i AIRE på månedlig basis og nyder et break fra en travl hverdag. Vi får virkelig opladt vores batterier og vi har altid en fantastisk oplevelse. Tak for at have AIRE i København. Der er intet i København, som kan sammenlignes. :-)

Dejlig oplevelse. Lidt dyrt, men godt. Burhan in locker room when out of his way to give a good service.

Det er lidt på øverste hylde rent prismæssigt, MEN det er det hele værd!!! Min kone og jeg besøgte jer i går og havde en skøn, skøn halvanden time og vi snakker allerede om at komme tilbage igen snart.

The massage not so good , I ask strong and was very soft .
you cannot take photos ,
I liked the pools, it's relaxing.
But I think is waste of money, paying a lot and you can't take a photo and the massage isn't that good.
The people are friendly

Unfortunately, the call I just had with reception to book was so strange and bizarre it put us off from booking again. Basically this conversation resulted in loss of 4 returning customers. First time was nice but they def do not limit people in bath area at one time as they said nor do they stop groups from being loud. My husband thinks we should spend our money elsewhere and I agree. If they take one thing away from this review it’s the customer is you most important asset.

Vi havde fået et gavekort, i juni sidste år til vores bryllup, men var ikke blevet gjort opmærksom på at det kun gjaldt et år. Dog fik vi mulighed for at bruge det alligevel, da den dansktalende dame, jeg talte med i telefonen, fortalte at de godt var klar over at det ikke stod på kortet.
Vi havde så valgt at bruge det, i vores sommerferie i år. Vi fik en dejlig oplevelse ud af det, med god guidening af personalet. Vi nød vores massage og stilheden i de lækre bade.
Vi kommer igen

Som andre har jeg desværre også misset at det gavekort jeg har fået udløb allerede efter ét år. Køber bliver gjort opmærksom på det i terms & conditions ved køb, men modtager får simpelhen ikke informationen - ikke nævnt noget steds i den information jeg fik tilsendt på e-email og heller ikke en reminder før udløb (de har jo min e-mail adresse). Har henvendt mig og forespurgt om det kunne blive forlænget så jeg kunne få glæde af min gave, men nej. Så køber du et gavekort, så husk lige at minde modtager om det korte udløb.