Brilliant customer service I honestly couldn’t be happier with the service from Beds.ie. I found that the mattress I originally ordered just wasn’t right for me and didn’t suit me, even though th... Toon meer
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Lees wat reviewers zeggen
Hi, Thanks very much for delivering and assembling the bunk beds. The communication was excellent because I received a phone call advising about the ETA in two days time, received a text message last... Toon meer
Terrible customer service. Guest bed faulty and couldn't be used. Although we called many times we were always told someone would call us back...no one ever did! Finally received a refund months lat... Toon meer
Credit where credit is due, company notified me up front about a delay in delivery time, facilitated me to change model which was available without quibble and refunded balance straight away, regular... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Irelands largest beds website offering free delivery anywhere in Ireland on all Beds, Mattresses, Bedframes , Bunkbeds and more!! Find the bed of your dreamz at Irelands No. 1 Beds Website. www.beds.ie
Contactgegevens
Schending van onze richtlijnen
Great service,I ordered bed on Saturday…
Great service,I ordered bed on Saturday and it was delivered Tuesday.Phoned to arrange delivery time and came at the time promised..Quality and value excellemt.Would not hesitate to recommend them.
, So uncomfortable bed is terrible
Originally when I got the bed , there was a rip on the base but they changed it for me , so I put up a good review , 3 months on this bed is awful , the tufting on the mattress has these plastic pegs that stick up , making the bed so uncomfortable to lie in . 3 months old and I feel like it's ready for the bin , I was told by the manager that I must rotate the mattress at 3 months , when I complained , there was nothing on the bed to say that , no sign with instructions , so I rotated the mattress , and it's just the same , those pegs sticking up , and now there is a hole down the end of the bed where I slept on it , I was also told that because my bed is up against a wall, and not in the middle of a room , that i am using the same side to get in and out , this has damaged the bed , the men from beds.ie delivered the bed ,never said a word about it not being suitable to go against a wall,no instructions on the bed to say it could not go against a wall, I weigh 9 stone not 29 stone ,this bed is 3 months old ,it's a disgrace I paid 700 for this bed ,and 3 months old and it's no good to me ,I have scoliosis of the spine ,and this bed is making my symptoms worse ,
Good communication, decent product.
Bought a bed for 135e. Company kept in touch in regards to delivery and rang me the morning of the delivery to give me a more accurate time. No problems with communication. Bed quality is okay, you get what you pay for.
Bad logistics and communication failure
Ordered and paid for a bed and mattress. Price was competitive, I admit.
After some 2 weeks I was called and we arranged delivery on Feb 8 between 5pm and 7pm. On that date, their driver called me at 3:28PM and announced he would deliver my order in about 20 min time, i.e. before 4PM. Told him that I was still at work but will be ready to accept delivery during the arranged time window between 5 and 7.
The driver told me he cannot wait and a while later i received a call from the company. I was told that we need to reschedule. Later on, I agreed on delivery on Feb 13 between 1pm and 3pm. This time I insisted on delivery within that time window and was told yes, this time they would make sure.
On Feb 13 their driver called me at 10:04AM to announce delivery within the next 30min. So at best this would have been 2.5 hours before the begin of the "guaranteed" time window. Had to cancel again. Management called me later and I was informed that they cannot guarantee 2 hour delivery time windows (most logistics companies I have dealt have a strict 1 hour policy, BTW). So I cancelled and the company told me I would receive a full refund.
I haven't received the money so far but today I got another call instead from beds.ie. They wanted to arrange for delivery again. Within a 2 hour time window. :-D This representative was quite surprised when i explained that his company had already agreed to refund me.
I simply cannot deal with this level of unreliability. I just want my money back.
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