Belveo  Reviews 

The 4m x 3m parasol seems well designed and manufactured. The customer service from Belveo is excellent and they are passionate about their products.

The umbrella came in several different packages at different times and eventually 2 umbrellas showed up. I was then called and told to keep the extra cover that was sent but then told that the whole thing had to go back. The customer support people are very helpful but I had to re package the goods as they had been left outside my house by the courier in the rain.

Products were delivered in a timely fashion with a hiccup due to delivery company resolved quickly. Communications with the customer service was quick, concise and very positive.

The Cantilevered Parasol from Belveo is a triumph in design and functionality. Enduring our hill's frequent winds, it remains steadfast, offering peace of mind with no risk to our kid's safety. It arrived with a slight transit blemish on the base, but Belveo's customer service team quickly rectified it. I contemplated cheaper options from B&Q and similar outlets, but I'm delighted that I opted for Belveo. The superior quality and ease of use have transformed our outdoor space into a year-round haven, irrespective of wind or rain. Heartily recommended for those seeking an upgrade in their outdoor experience!

Albert responded so quickly, gave lots of great advise and we got them delivered a week later. Would recommend 100% - Great customer service and really impressed with the parasols!

Really happy with product, Fantastic service from Belveo and the delivery company used was very professional

Excellent products and customer service. I purchased the Mistral and base with wheels. Julien and Louise were very helpful and prompt in answering any questions and queries I had. Thank you!

Delivered on time very well made and easy to erect

I had to send my patio base back. A lady called Louise kept in contact with me by email and phone, kept me up to date until I got a replacement. All I need now is some good weather so I can use my mistral parasol. Thank you Louise keep up the good work.
Malcolm.

Very pleased with our parasol and very impressed with the efficient customer service. A very positive experience

Great service, with communications from the delivery courier throughout.

Great product and very impressed with the quality and speed of service.

Excellent service, delivered quickly and such a well made product.

Very easy to set up and really good quality. Very happy.

Easy to order and fast delivery. Very Happy.

We bought this because we are in a windy area & so far the product is living up to its promises - which is the most important thing. Because it is designed to "move with the wind", there is probably more movement with low winds than would otherwise be the case. This was disconcerting at first but we notice it less as we come to trust the product more.
We bought the 4*3m cantilever parasol with mobile base. Once filled the base is very heavy and difficult (but not impossible) to move ... a necessary compromise to ensure sufficient ballast.
Most disappointing thing was the instructions, which were very poor. The company acknowledges this. The product itself isn't difficult to put together, but it was confusing to receive components that weren't needed and instructions that didn't take account of our parasol/base combination.
Louise at Belveo couldn't have been more helpful and genuinely seemed to care about our experience. There seem to be some teething problems as they introduce the product into the UK (e.g. receiving emails in French) but overall very pleased with the quality of the product.

There was a problem wirh delivery company which was sorted out quickly and we received our parasol.

The parasol parcel is very long (c9 feet high) and heavy….!
We have a 4 piece base from the previous parasol but the Belveo ‘X’-shaped stand didn’t fit it — so I ordered their mobile ‘Ponant’ base (also very heavy). I expected the ‘X’-shaped parasol stand to sit within the Ponant base but it doesn’t… The ‘X’ base needs to be discarded and the parasol bolts directly onto the metal disc on the surface of the Ponant itself which is filled with water in a number of inner compartments. (This should be clearer). The wheels can be individually adjusted which was helpful as our patio isn’t flat anywhere..! My impression is that the wheels are used to stabilise the base and only adjusted as & when you wish to move it. We have only used the parasol once since it was assembled. When the wind disturbs it the parasol cleverly reduces its tension with secondary flat flexible spokes bending upwards.

Great quality item. Perfect for protecting our garden cantilever parasol.

Great product and excellent communication