We have had an umbrella only a matter of weeks and a screw dropped out and we could not find one part of that screw, so we contacted the company for a replacement and have received no response. I am n... Toon meer
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Lees wat reviewers zeggen
Customer service is exemplary. Product (Kona base) is ingenious and makes light work of moving a heavy base around. Great product. Recommended to a friend who wants to buy but unfortunately no long... Toon meer
Ordered the 3x3 cantilever parasol + wheel base. It’s a lovely piece of kit for sure and the grecale wheel base is perfect for easily moving the system around the patio. But ours arrived with stains o... Toon meer
Excellent service. I spoke to Omar who is based in France, but spoke good English. He gave me good advice when I explained what we required. I received my order well within in a week and the parasol... Toon meer
Bedrijfsgegevens
Over Belveo
Geschreven door het bedrijf
Belveo is a brand of innovative outdoor furniture, designed to last
Discover
Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.
Belveo products
💁🏻♂️ A team that loves to help!
Geschreven door het bedrijf
- We are aware that you may encounter problems when using our products.
- We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!
🚚 Fast delivery guaranteed!
We deliver all our products within 5 working days on all the metropolitan France.
You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.
Contactgegevens
114 St Martin’s Lane - Covent Garden, WC2N 4BE, London, Verenigd Koninkrijk
- +44 330 175 9620
- contact@belveo.com
- belveo.co.uk
3,6
Gemiddeld
304 reviews
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Brilliant parasol
Brilliant parasol. I love it. Very sturdy, easy to use. Excellent delivery service
26 april 2024
Antwoord van Belveo
Hello Deborah,
Thanks so much for taking the time to share your thoughts!!
We are beyond happy to hear that you are satisfied with your choice, and we wish you a fantastic summer full of beautiful rays!
Best wishes,
Clara
UK Customer Care Officer
My experience was very satisfactory
My experience was very satisfactory. Clara helpful phoning me from France and talking me though all the alternatives and possibilities.
The parasol arrived within a few days and works beautifully when the wind blows!
2 mei 2024
Antwoord van Belveo
Hello Olivia,
Thank you very much for your kind words.
We're so happy to hear that our service made an impression on you, and we're especially grateful for your positive feedback about our 3x2m center pole parasol.
If you need any assistance in future, please do not hesitate to reach out to our team.
Have an excellent summer!
Clara
UK Customer Care Officer
Great all round
Great communication, great service, great after sales service on a query I had. Parasol took a while to put together but once we did we were delighted with it, would definitely recommend.
2 april 2024
Excellent communication and quick delivery
The parasol was very quickly delivered and is exactly what I was looking for. Communication was excellent and I knew exactly when the package was going to be delivered.
8 april 2024
Efficient service and purchase…
Efficient service and purchase experience Easy to erect but definitely a two person job appears to be well made and hopefully will last for a long time
1 april 2024
Antwoord van Belveo
Hello Peter,
Thank you so much for your kind words and we do appreciate that having a team of two makes assembling our 3x4m parasol a lot easier!
We wish you a fantastic summer and please don't hesitate to reach out if needed.
Best wishes,
Clara
UK Customer Care Officer
An excellent service
An excellent service quick delivery and we had a small problem which was sorted out in 24 hours
17 april 2024
Review zonder uitnodiging
Antwoord van Belveo
Hello Christabel,
Thanks so much for your kind words :)
We are delighted to hear that you are satisfied with our service. Please do not hesitate to contact us in the future if we can assist you with anything!
Have an excellent week.
Clara
UK Customer Care Officer
Great Service throughout
Easy ordering and quick delivery. Items arrive perfect great quality. Build quality looks and feels excellent and everything feels heavy duty and constructed really well.
Haven't had much chance to try it out given the weather but cant see any issues at all.
Great service.
2 april 2024
Antwoord van Belveo
Dear Mr. Richard,
Thank you for your kind words; we're so happy to hear that you're impressed with the quality and construction of our products!
Here's to hoping your parasol brings you many enjoyable moments this year! If you ever need assistance down the line, please do not hesitate to reach out.
Wishing you an excellent day ahead!
Clara
UK Customer Care Officer
great quality and range of products
great quality and range of products, that I will surely purchase again in the future.
9 april 2024
Hopeless
Hopeless. Sent parasol with wrong parts. Then took another week for said new parts to come. They were still wrong. Needed it for a family party and it was too late. Would not recommend.
10 juli 2023
Antwoord van Belveo
Hi Simon,
Thank you for your positive feedback!
Small issue with delivery handled well
31 augustus 2023
Antwoord van Belveo
Happy to have met your expectations.
Thank you.
Good sun shade. No rain cover. Instructions need to be more detailed
Great sun shade. It is not at all rainproof but doesn't claim to be. However, my previous umbrellas have also been good rain guards so I am somewhat disappointed in my choice. It absorbs the wind as promised but is noisy and clacking when it does. It goes up and down easily and turns sideways easily. However, the construction instructions are not detailed enough. Make sure the pedal faces front, the short base has the screw hole at the back, and note that the "base screws cover" is not symmetric - the main pole is smaller in front. It takes two to put the heavy brolly onto its stand. However, once up, it is easy and light to use.The site encouraged me to buy a cover for winter but the product details say "do not cover" but store in a dry place like a shed or garage. This is never going to happen. It is enormous and very heavy and I am never going to lift it off its stand again if I can help it! It will be covered. I also ordered the four bases and one of them arrived with no cap and one of them leaked. It is now filled with sand. But overall, I like its look and functionality.
24 augustus 2023
Just amazing I’m on a fourth floor…
Just amazing I’m on a fourth floor large terrace high winds and it works perfectly just like the adds so I’m now going to buy a further 3 for my wedding venue which is coastal and again very windy
13 augustus 2023
Antwoord van Belveo
Thank you Lorraine for your 5 stars review!
Great parasol!
I ordered the 4 x 3 parasol, cover and base. Everything turned up as expected, however when i filled the base with water 3 of the 4 bases leaked. Belveo were quick to replace them. I had a garden party and the parasol worked perfectly. Very happy!
3 augustus 2023
Antwoord van Belveo
Hi Adam, thank you for your kind review!
Enjoy your Belveo parasol!
Antwoord van Belveo
Thank you for the review Javier!
Good customer service
Replaced a parasol cover with a faulty zip immediately. No quibble. Arrived in 5 days. Excellent.
21 augustus 2023
Antwoord van Belveo
Hi Simon,
Thank you for your positive review!
Brilliant product from a great company!
What a fabulous company to deal with I highly recommend them! I broke one of the parts whilst assembling the parasol and they sent it free of charge.
The quality of the product is very good.
10 augustus 2023
Antwoord van Belveo
Brilliant review from a happy customer! Thank you Shirley.
Antwoord van Belveo
Thank you for the review Andrew!
Great product
Great product, the best service, respond to any questions immediately, easy to erect, great in the wind, value for money.
26 juli 2023
Antwoord van Belveo
Thank you Simon!
The delivery was early !!
The delivery was early ! The parasol (and the subsequent cover) is a very good product. Easy to assemble. I did it in just under 45 minutes. We got a separate Standish wheels. Would recommend filling it with sand and not water. Got a 25kg bag of sand from B&Q and that has done the job very well. Thank you
5 juli 2023
Antwoord van Belveo
Thank you for your kind words and feedback Richard!
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