We have had an umbrella only a matter of weeks and a screw dropped out and we could not find one part of that screw, so we contacted the company for a replacement and have received no response. I am n... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Customer service is exemplary. Product (Kona base) is ingenious and makes light work of moving a heavy base around. Great product. Recommended to a friend who wants to buy but unfortunately no long... Toon meer
Ordered the 3x3 cantilever parasol + wheel base. It’s a lovely piece of kit for sure and the grecale wheel base is perfect for easily moving the system around the patio. But ours arrived with stains o... Toon meer
Excellent service. I spoke to Omar who is based in France, but spoke good English. He gave me good advice when I explained what we required. I received my order well within in a week and the parasol... Toon meer
Bedrijfsgegevens
Over Belveo
Geschreven door het bedrijf
Belveo is a brand of innovative outdoor furniture, designed to last
Discover
Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.
Belveo products
💁🏻♂️ A team that loves to help!
Geschreven door het bedrijf
- We are aware that you may encounter problems when using our products.
- We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!
🚚 Fast delivery guaranteed!
We deliver all our products within 5 working days on all the metropolitan France.
You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.
Contactgegevens
114 St Martin’s Lane - Covent Garden, WC2N 4BE, London, Verenigd Koninkrijk
- +44 330 175 9620
- contact@belveo.com
- belveo.co.uk
3,6
Gemiddeld
304 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was cautious..
Was cautious... but no need... brilliant service.. arrived promptly... and a quality product... 5 stars....
30 mei 2024
Antwoord van Belveo
Hello Patsy,
Great to hear that your experience has been so positive! Please do not hesitate to reach out to us in future for any assistance :)
Have a wonderful week!
Clara
UK Customer Care Officer
Good design
Good design, durable materials. Helpful deployment options to get best shade spread.
9 mei 2024
Antwoord van Belveo
Hello Francis,
Thank you for your feedback, we hope you can spend plenty of time outside this summer!
Clara
UK Customer Care Officer
Great cantilever parasol
Looked all over for a strong parasol - not a cheap one that we were pretty sure wouldn't last.
Belveo from France came into the picture. Went through all the videos, reviews etc and decided to buy a very large 3m *4m cantilever; complete with moveable base and cover.
The cost wasn't cheap and I was hoping to get a strong and substantial unit when it arrived.
All products delivered on time, well packed and apart from a little guesswork easy to assemble. (The assembly paperwork can be made clearer as most assembly instructions can, but good enough.)
The parasol, (cover, arms and mast) all preassembled and was very heavy. Deffo better to have two people slide the pre-assembled canopy and 'mast' onto the fixing that you attach to the base.
Once all fitted...very easy to use! We've already seen the very good wind/gust resistance as per the videos. The aluminium mast reminds me of a yacht mast in it's construction and seems to be extremely strong under the pressure and strains. Even creaks a little under the stresses just like a yacht mast!
The base...having loaded it with sand (get a few bags!) and topped up with water to get the best ground weight... was very easy to wind up and down and move around to try and find the best 'home' spot'
Longevity? Well it looks as if it'll be with us for many years.
Well engineered, really easy to operate and we love it! Seems well worth the cost ATM!
Well done Belveo!
8 juni 2024
Review zonder uitnodiging
Antwoord van Belveo
Hello John,
Thank you for writing a very comprehensive review!! It sounds like you have done an excellent job setting up your parasol, and we are confident that you will enjoy your parasol for many years to come 😊
We understand that our paper instructions lack clarity, we are currently working hard to create more assembly videos to smoothen the process for our clients.
We hope that you will enjoy a wonderful summer, and please do not hesitate to reach out to us in future.
Best wishes,
Clara
UK Customer Care Officer
Excellent service
Excellent service, great communications. Fantastic product. Works perfectly on our windy deck.
27 mei 2024
Antwoord van Belveo
Hi Graham,
It is lovely to hear that you are impressed by the quality of our service and our products. We hope that you can make the most out of your parasol this summer!
Clara
UK Customer Care Officer
I ordered a Belveo cantilever parasol online
I ordered a cantilever parasol online from Belveo. The order process was pretty straightforward, and i received the parasol, base and cover in about 4 working days. The delivery service was very good, and i put the Parasol together the following weekend. Only once it was set up i realised the canopy colour was Taupe and not the Charcoal Grey as ordered, so on the Monday i contacted their customer service team by e-mail and within the day they had ordered a replacement canopy to be sent out. The initial service was good, and the mistake rectified swiftly. Great service, and now i have a spare canopy as well.
The Parasol seems to be well constructed and was easy to assemble and operate.
27 mei 2024
Still not got goods despite being…
Still not got goods despite being promised for 23rd May.
4 mei 2024
Antwoord van Belveo
Hello Robert,
Thank you for your feedback.
I’m pleased to confirm that we have addressed the complications, and we would like to thank you once more for your continued patience and understanding.
We remain available for all future assistance.
Kind regards,
Clara
UK Customer Care Officer
Good product at reasonable price.
21 mei 2024
Antwoord van Belveo
Hi Alan,
Thank you for taking the time to share your opinion, that's wonderful to hear!
Have a fantastic weekend!
Clara
UK Customer Care Officer
Good quality tough umbrella and base
Good quality umbrella and strong base. Hopefully will do better than previous umbrellas.
30 mei 2024
Antwoord van Belveo
Hello Mrs Hawkes,
We are so glad that you have noted the sturdiness of our products, and we are confident that your parasol will fend excellently against any winds.
Thank you for your purchase, and have a wonderful summer!
Best wishes,
Clara
UK Customer Care Officer
Superb quality product
Superb quality product. Ordered a wheelable base with it as a bundle. Would have given it the full five stars if the installation instructions had been clearer.
13 mei 2024
Antwoord van Belveo
Hello Julian,
We are so happy to hear your positive thoughts on our products, and thank you for the valuable feedback towards our assembly instructions! It is something that we are already working on.
Have a wonderful week!
Clara
UK Customer Care Officer
Well made product
Well made product, well packed and very quick delivery but the instructions were a little confusing - they also responded very quickly to a support request so well done for that!
15 mei 2024
Antwoord van Belveo
Thank you for sharing your positive experience with us, Steve!
We our doing our best to make our assembly instructions simpler and more accessible, so next time you should have no problems! :)
Brilliant product
Brilliant product, very well engineered with lots of cool features. Easy to build (use youtube video instead of/alongside paper instructions).
14 mei 2024
Antwoord van Belveo
Hello Chris,
Thank you for your wonderful feedback!
We've shifted our focus to generating more content aimed at the assembly process of our products, and we are so glad to hear that you've found these videos helpful!
Have a lovely weekend :)
Clara
UK Customer Care Officer
Great efficient service and quality…
Great efficient service and quality product. Certainly a two man job to get everything together. So far have only used twice , impressed with the break back system on the parasol.
12 mei 2024
Antwoord van Belveo
Hello Clive,
Thank you for your kind words! We're so happy to hear you're impressed with our service and product quality.
Enjoy your parasol this summer :)
Clara
UK Customer Care Officer
Innovative product, great quality and sustainable
I chose this parasol for its unique windproof technology and also as it was the only company I could find where you are able to purchase spare parts, which is true sustainability. It was easy to order and the delivery service was very good. The parasol was easy to assemble and is very good quality, overall, I'm very pleased.
6 mei 2024
Antwoord van Belveo
Hello Liana,
We're so happy to hear that you appreciate our commitment to providing parasols with an increased life longevity, it's a core value for us!
Should you need anything in the future, please feel free to reach out to us anytime.
Wishing you an outstanding summer ahead!
Clara
UK Customer Care Officer
Antwoord van Belveo
Hello John,
Thank you for taking the time to share your thoughts!!
We are beyond happy to hear that you are satisfied with the product and delivery.
Best wishes,
Clara
UK Customer Care Officer
Great product for windy locations and high quality thoughout
OK. So I purchased the cantilever square parasol with the wheeled base this time last year. We don't have a huge garden but enjoy our outside dinning area and bistro table and chairs making the swing round facility perfect. Unfortunately we also suffer from high winds so other purchases have proved useless. Not so with the Belveo. Enjoyed all last year without having to keep taking down and at the end of season was able to move easily for winter storage. Moved back and opened up today and is just perfect again. Highly recommended well worth the cost.
19 mei 2024
Review zonder uitnodiging
Antwoord van Belveo
Hello Margaret,
Thank you for your kind words. We are glad to hear you're satisfied with the parasol resistance.
We wish you a fantastic second summer with your Belveo parasol.
Best wishes,
Clara
UK Customer Care Officer
Easy online ordering and at our home…
Easy online ordering and at our home address within 3 days ! Product quality is superb… we ordered a 3mx3m cantilever parasol with base. We couldn’t be happier, far better than the local garden centre tat.
6 mei 2024
Antwoord van Belveo
Hello Christopher,
It's so great to hear such positive feedback! Our parasol's are extremely sturdy, and if by chance you do come across any obstacles in future, please keep in mind that our parasols are 100% repairable!
Have an excellent summer 🌴
Clara
UK Customer Care Officer
Antwoord van Belveo
Hello Mark,
Thank you for your positive thoughts !
Quality product
5 mei 2024
The delivery was great and easy and the…
The delivery was great and easy and the parasol easy to assemble
It looks great and is so flexible
Best buy!
13 april 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.