We have had an umbrella only a matter of weeks and a screw dropped out and we could not find one part of that screw, so we contacted the company for a replacement and have received no response. I am n... Toon meer
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Lees wat reviewers zeggen
Customer service is exemplary. Product (Kona base) is ingenious and makes light work of moving a heavy base around. Great product. Recommended to a friend who wants to buy but unfortunately no long... Toon meer
Ordered the 3x3 cantilever parasol + wheel base. It’s a lovely piece of kit for sure and the grecale wheel base is perfect for easily moving the system around the patio. But ours arrived with stains o... Toon meer
Excellent service. I spoke to Omar who is based in France, but spoke good English. He gave me good advice when I explained what we required. I received my order well within in a week and the parasol... Toon meer
Bedrijfsgegevens
Over Belveo
Geschreven door het bedrijf
Belveo is a brand of innovative outdoor furniture, designed to last
Discover
Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.
Belveo products
💁🏻♂️ A team that loves to help!
Geschreven door het bedrijf
- We are aware that you may encounter problems when using our products.
- We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!
🚚 Fast delivery guaranteed!
We deliver all our products within 5 working days on all the metropolitan France.
You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.
Contactgegevens
114 St Martin’s Lane - Covent Garden, WC2N 4BE, London, Verenigd Koninkrijk
- +44 330 175 9620
- contact@belveo.com
- belveo.co.uk
3,6
Gemiddeld
304 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Well engineered product.
The product is above what I'd intended on spending.
However, having watched the videos of it performing in high winds, I changed my mind.
I'm happy to spend a bit more and get a quality product that is well engineered -it looks like it is built to last.
Only slight downside is the positioning of the fill caps on the base 'weights' -this makes it a pain to fill with sand.
Having persevered I now have something that won't be moving in the wind!
Nice to have something that is made to be repairable should it ever need it -well done!
25 juni 2024
Antwoord van Belveo
Hello Sara,
Thank you taking the time to share your thoughts, your positive remarks and constructive feedback are incredibly valuable to us!
We understand that it can be a bit challenging to fill the slabs, and we’re always looking for ways to improve our designs based on customer experiences. Small tip: we recommend making a DIY funnel, to help pour the sand in easily 🌞
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Best wishes,
Clara
UK Customer Care Officer
High quality parasol
High quality parasol - easy to use - looks great
Just had a day of strong winds & it faired really well
It doesn’t however always keeps dry under it in heavy rain due to the design & how & where the fabric is stitchedbut it’s still the best one I’ve ever had
21 mei 2024
Antwoord van Belveo
Hello Mrs Whittaker,
Thank you for your support and for choosing a product that meets your needs! We will certainly bear in mind your constructive feedback for future design innovations.
Thank you again, and we wish you plenty of warmth and sunshine this summer ! 😌
Kind regards,
Clara
UK Customer Care Officer
Bought large parasol and base
Bought large parasol and base. Delivered quickly and delivery guys really helpful getting it into the house as whole lot was really heavy. Very happy with the products and is great for shading our deck and kitchen. Also very impressed with the parasol's ability to stay upright when windy.
5 juni 2024
Antwoord van Belveo
Hello Nigel,
We are so happy to hear that you are satisfied by the overall service that we offer. Our parasols' wind resistance is at the core of our design, and we are beyond excited to be able to share this with you!
Please do not hesitate to reach out if we may assist you further, and have a wonderful summer!
Best wishes,
Clara
UK Customer Care Officer
Antwoord van Belveo
Hello Nicholas,
We are very happy to hear that you remarked the quality and efficiency of our service.
Please feel free to reach out should you require any assistance or advice in future.
Kind regards,
Clara
UK Customer Care Officer
Easy to place order
Easy to place order, quick delivery.
Product quality great, specially bought parasol to allow use in windy conditions, and it really works well.
2 juni 2024
Antwoord van Belveo
Hello Kevin,
We appreciate your words of praise - thank you! Enjoy your summer, and please do not hesitate to reach out if we may assist you in any way 🌞
Best wishes,
Clara
Product would be delivered on the…
Product would be delivered on the Thursday but it came on the Monday but I had email off of the company explaining and they were very helpful and it came to me on the Monday in the time they quoted
21 juni 2024
Antwoord van Belveo
Hello Mr and Mrs Wildin,
Thanks so much for your feedback! We hope you enjoy a wonderful summer under the sun !! 😊
Warm regards,
Clara
UK Customer Care Officer
The product is excellent and so are the…
The product is excellent and so are the staff but they are let down by their distribution company and they should look at alternatives
7 juni 2024
Antwoord van Belveo
Hello Graham,
We are so happy to hear that the products suit you, and we value your feedback about how we can improve in the years to come.
Have a wonderful summer under the sun!😊
Best wishes,
Clara
UK Customer Care Officer
Great product at a good price
Great product at a good price. Looks amazing and can be adjusted to suit.
29 mei 2024
Game changer
We have had many parasols but this is a game changer. Service was wonderful, so efficient.
17 juni 2024
Antwoord van Belveo
Hello,
Thank you for your feedback 😊. We hope that you can make the most of your parasol this summer, and for many to come!
Best wishes,
Clara
High quality product
High quality product. Delivered on time, easy to assemble and operate, and it looks great too. Very pleased with it.
17 juni 2024
Antwoord van Belveo
Hello and thank you for your feedback ! We really appreciate it and are pleased to know that the product is meeting your expectations !
We wish you a really pleasant and sunny day !
Belveo.
My parasol was delivered very promptly
My parasol was delivered very promptly, and it’s great! The windproof design is very clever.
Would highly recommend!
27 mei 2024
Good Parasol
I purchased this parasol as I wanted a large area of share and/or protection from light rain. Its working well and is able to handle quite windy conditions without getting blown over. I would recommend this. There was a minor issue with one of the water filled weights, but they replaced it immediately without quibble.
14 juni 2024
Antwoord van Belveo
Hello Alvin,
Thank you for taking the time to share your experience!
We are happy that we were able to resolve your issue quickly, and we wish you a fantastic summer!
Best wishes,
Clara
UK Customer Care Officer
Fantastic unbrella
Fantastic unbrella.
Really well made and easy to move about too
Looks great and I am very happy with it.
5 stars
23 juni 2024
Review zonder uitnodiging
Antwoord van Belveo
Hello Vanessa,
Thank you for your kind words and we wish you a wonderful summer! 🌴
Clara
Fantastic parasol
We have a large, exposed rooftop terrace and were looking for a big parasol that could withstand wind exposure. While we found many alternatives that were suspiciously cheap, we opted for Belveo in the hope of it being a higher quality product. And we were definitely not disappointed. It's a beautiful product, clever engineering and great quality. We also opted for the movable base with water thanks - it makes it very easy to move parasol around, which is amazing for such a big parasol. We are very happy with our purchase, as they say you get what you pay for...
23 juni 2024
Review zonder uitnodiging
Antwoord van Belveo
Hello,
Thank you for your thoughtful review!
We’re so glad to hear that the parasol is performing well and that you’re happy with its quality and engineering. Our parasols' durability, wind resistance and easy functionality is what really sets us apart from the rest.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Enjoy your rooftop terrace!
Clara
UK Customer Care Officer
Good quality products
We ordered on recommendations from the Belveo team but it was the wrong product sadly as the product was very nice. The refund process was slow and not that easy but we got there in the end.
4 juni 2024
Antwoord van Belveo
Hello Alex,
I hope this email finds you well.
I am reaching out to let you know that we are doing our best to communicate with Parcel Force and ask them to reach out to you.
I will be in touch once I have further information, and we sincerely apologise for the delay.
Thanks,
Clara
UK Customer Care Officer
Great customer care
Great customer care
Sorted out my issues and resolved my situation completely l. Great parasol that is way in advance of many other’s out here, we live in a very windy part of the UK and this parasol has handled everything Mother Nature has thrown at it.
21 mei 2024
Antwoord van Belveo
Hello Darren,
Thank you for your praise filled words; they mean a lot to us as we continue to grow on the UK market!
It was a pleasure to assist you, and we trust that plenty of warm weather will come your way this summer 😊
Warm regards,
Clara
UK Customer Care Officer
Great service
Great service - quick and helpful response from the team, and a great quality product. Highly recommended
9 juni 2024
Antwoord van Belveo
Hello and thank you for your feedback ! We really appreciate it, it means a lot for us as a small company.
Hope the product will fit your expectations,
We wish you a beautiful and sunny day,
Sincerely,
Anna.
Great product
Delivered promptly. Instructions could be better for putting bases together. We had 2 bases and only had instructions for 1 ! Parasol easy to put up and good coverage. Looks good to . We had wheel base easy to move around. Great product just need some sun !
19 mei 2024
Antwoord van Belveo
Hello Janet,
Thanks so much for your positive feedback, it is wonderful to hear!
We are in the process of developing our assembly instructions with the goal of smoothening the process for our clients, so it is helpful that you have noted this.
Please do not hesitate to reach out should you require anything in future.
Best wishes,
Clara
UK Customer Care Officer
Fabulous parasol
We are very pleased with our parasol which looks fantastic and is great quality. Being able to keep it up on a windier day is also a huge bonus. The delivery was quick & customer services have been extremely helpful and friendly.
5 juni 2024
Antwoord van Belveo
Hello and thank you for your support ! We really appreciate your feedback and we are happy that everything went well.
Thank you for your trust and have a nice sunny day !
Belveo.
Great customer service and constant…
Great customer service and constant contact from their team
5 juni 2024
Antwoord van Belveo
Hello and thank you for your support ! We really enjoy your feedback and appreciate it !
Have a nice day,
Belveo.
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