We have had an umbrella only a matter of weeks and a screw dropped out and we could not find one part of that screw, so we contacted the company for a replacement and have received no response. I am n... Toon meer
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Lees wat reviewers zeggen
Customer service is exemplary. Product (Kona base) is ingenious and makes light work of moving a heavy base around. Great product. Recommended to a friend who wants to buy but unfortunately no long... Toon meer
Ordered the 3x3 cantilever parasol + wheel base. It’s a lovely piece of kit for sure and the grecale wheel base is perfect for easily moving the system around the patio. But ours arrived with stains o... Toon meer
Excellent service. I spoke to Omar who is based in France, but spoke good English. He gave me good advice when I explained what we required. I received my order well within in a week and the parasol... Toon meer
Bedrijfsgegevens
Over Belveo
Geschreven door het bedrijf
Belveo is a brand of innovative outdoor furniture, designed to last
Discover
Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.
Belveo products
💁🏻♂️ A team that loves to help!
Geschreven door het bedrijf
- We are aware that you may encounter problems when using our products.
- We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!
🚚 Fast delivery guaranteed!
We deliver all our products within 5 working days on all the metropolitan France.
You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.
Contactgegevens
114 St Martin’s Lane - Covent Garden, WC2N 4BE, London, Verenigd Koninkrijk
- +44 330 175 9620
- contact@belveo.com
- belveo.co.uk
3,6
Gemiddeld
304 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product and service 👍⭐️
22 april 2025
Great parasol
Very happy with the 3x3 parasol. The quality of the build is impressive and seems to be handling the wind so far. We also ordered the portable wheeled base which makes the parasol extremely sturdy.
1 mei 2025
Review zonder uitnodiging
Great product and great company
Great product and great company, after sales was 5 stars.
18 april 2025
Sent a replacement part that was…
Sent a replacement part that was incomplete so had to contact yet again a long time from first issue to replace a simple screw that should have been in place on original order
Hope it arrives before end of summer
11 april 2025
Quality product with good after sales backup.
The parasol arrived with some parts missing, but I was able to contact Belveo and Margot was very helpful in sending the missing parts. The parasol looks to be very good quality. It has yet to be fully tested in our garden which is 300 metres high on a Welsh hill side.
17 maart 2025
Helpful delivery guys and on time.
Helpful delivery guys and on time.
Parasol looks good. Not too bad to assemble!
1 april 2025
Review zonder uitnodiging
Without a doubt the best cover we have…
Without a doubt the best cover we have had. Great quality, well made. A bit expensive but worth it
5 april 2025
Great product
Great product, but customer service could do with massive improvement. Once order placed & paid for there was very little further communication. Not even an order confirmation!!
7 maart 2025
Helpful advise
I was able to communicate with a knowledgeable member of staff who was very helpful and arranged to have delivered the spare part that I required.
4 april 2025
Review zonder uitnodiging
Antwoord van Belveo
That’s great to hear Peter! I’m glad the team could help you and get the spare part delivered! Best, Emily
Everything arrived on time delivery…
Everything arrived on time delivery guys dropped it where i wanted it, just waiting on some sunshine to put it together when the good weather comes thank you. Only point is can't see any instructions
15 maart 2025
Review zonder uitnodiging
goods ordered 25/01/2025 not delivered
goods ordered 25/01/2025 not delivered, a second consignment resent still not delivered, been advised a third consignment will be dispatched by 21/02/2025 or a refund will be supplied.
7 februari 2025
Rapid and helpful response to warranty claim.
We have a cantilever canopy. After leaving it up in a storm (within the warranty period) one of the frame joints failed. After contacting Belveo we were sent a replacement part within 7 days which was easy to fit.
26 augustus 2024
Nice quality product and described very…
Nice quality product and described very well on the website and delivered within the given timeframe.
30 augustus 2024
Good products
Good products
Sent wrong replacement cover but dealt with the issue swiftly and efficiently
27 augustus 2024
Excellent parasol
Straight forward order and very easy assembly. We got the big wheeled Kona base and filled with water and sand as suggested. We live in a very gusty area and it seems to cope reasonably well. Still took it down each night. Looks great. Very smart and solid. As good as can be expected. Good value for the price. Cover is good. All in all 5stars.
8 augustus 2024
Great parasol
Quick delivery, easy set up (needs 2 people) and works a treat - thoroughly enjoying it
3 augustus 2024
I’m not happy with the parasol as the…
I’m not happy with the parasol as the square base is large and misaligned with the parasol so it looks odd.
Also the movement in gentle wind causes creaking which is noisy .
The team have given advice but can not rectify the misalignment . We are trying some ideas re the noise . I fed this back after initial uses but it has been a poor summer I had not used immediately . This meant I had had parasol 6 weeks so Belveo would not refund me and could not solve problems so I am left with a £900 parasol which is noisy and looks odd . So not very happy .
21 augustus 2024
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