Good customer service. Our query was dealt with efficiently and quickly with a outcome we was very satisfied with. Definitely recommend this company. Thank you
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We purchased a gazebo of Berkshire house on opening noticed no fittings, contacted Berkshire and within 24hrs response was we have dispatched new and you may keep the one you have or done ... excellen... Toon meer
Bedrijf heeft geantwoord
Unfortunately my order was lost so a full refund is being done. First class correspondence from their customer care department. I would definitely use again as they are a company that I would trust.
Bedrijf heeft geantwoord
I had to return a Christmas tree, as I 2 trees in error. One, I ordered as it said the order hadn’t been successful, so I ordered a second one. The support I have received from James is second to none... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Berkfield Home, we take great pride in our extensive collection of over 200,000 home, indoor, and outdoor products sourced from more than 600 reputable brands.
Contactgegevens
Unit C3, Optimus Way, LE3 8JR, Leicester, Verenigd Koninkrijk
- support@berkfieldhome.com
- berkfieldhome.com
4,3
Uitstekend
2K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Item arrived later than expected and I…
Item arrived later than expected and I purchased a replacement instead, however, I requested to return the item when it arrived and after several emails back n forth, I have been issued a full refund and no hassle to return the item. Very helpful customer service from Holly! Thank you for being so on it!
27 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Joanna, thank you for your review, I will be sure to pass your feedback on to our team. If you do need any help in the future, please do not hesitate to contact us. Kind regards, The Berkfield Home Team.
Antwoord van Berkfield Home
Hi Joe, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Excellent communication thank you
28 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Jo, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Antwoord van Berkfield Home
Hi Yvonne, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Prompt responses to email
Prompt responses to email. Professional, courteous. (Holly). Issue sorted.
26 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Julie, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team.
Kind regards, The Berkfield Home Team.
Responsive and helpful customer…
Responsive and helpful customer service.
Replied to emails quickly and with helpful and friendly tone.
25 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Julie, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon.
Best wishes, The Berkfield Home Team.
EXCELLENT CUSTOMER SERVICE
Berkfield Home have been excellent communicators, answering me immediately and have just offered me a complete refund on a product that did not live up to expectations.
Well done!
24 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Duncan, thank you for your positive review, this is great to hear! I will be sure to pass your feedback on to our team. If we can do anything in the future to improve our rating to a 5*. Please let us know. Many thanks, The Berkfield Home Team.
How my return was handled
Bought a garden parasol from this firm, contacted them to inform them I wanted to return the item, and right from the start was professionally helped to sort the matter out, I would definitely buy from them again with complete confidence
24 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Keith, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Great customer service
We purchased a table from Berkfield Home, there was an issue with it but BH dealt with it promptly and gave great customer service. Very reputable company.
29 mei 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi, thank you for your positive review, this is great to hear! I will be sure to pass your feedback on to our team. If we can do anything in the future to improve our rating to a 5*. Please let us know. Many thanks, The Berkfield Home Team.
Dreadful company
Dreadful company. They are a third party on the Debenhams website. I ordered an item as it stated that the item was “sold and dispatched by them” 9 days later and the carrier still has not received the item in order for them to deliver it. The company is UK based as am I. In fact the item is dispatched by “Haba trading/Vida XL”, by far the shoddiest company of all. I would never have ordered the item had I known that this latter company, was involved. Berkfeild Home simply respond to my query by saying …once the carrier has the item, tracking will be updated!!! Awful service. Debenhams themselves, simply revert to their third party involved in the sal to give them updates. Both companies fail to recognise that the customer has waited far too long for an item and has wasted considerable time and effort chasing the various parties involved. I’m sure my request for a refund will be dealt with just as poorly.
15 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Sonal, thank you for your review. I am sorry to hear that you are disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, The Berkfield Home Team.
Metal Fence Refund
Bought a metal fence from B and Q online. When it came it was obvious it was similar to the cheap crap you buy from China.
After several emails B and Q offered a full refund with no need to return. Promised within 5 days my £509.90 would be returned. This has not happened and after several more attempts to contact still no refund.
B and Q have lost all credibility with me and are not a good company to deal with.
23 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Alan, thank you for your review. I am sorry to hear that you are disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, The Berkfield Home Team.
Antwoord van Berkfield Home
Hi , thank you for your review. I am sorry to hear that you are disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, The Berkfield Home Team.
Customer service is very poor
Customer service is very poor. Firstly, they have no telephone access (only email). I purchased a side table and few months back, but only mounted it recently ( due to unforeseen personal circumstances). I wrote to them to ask for a small part of the table leg ( basically a tiny bit that was missing) and offered to pay for it. I was told by 'H' that this was not possible and that I would have to buy a completely new table! Be very careful with this company when you may need a spare part. I've never dealt with such a mean spirited business. They take your money, but beyond the 30 deadline, they will not deal with you if your furniture has a problem. Buyer beware!
22 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi, thank you for your review. I am sorry to hear that you are disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, The Berkfield Home Team.
Good customer service and provided a…
Good customer service and provided a refund with unsatisfactory product.
19 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Ordered 3 different items
Ordered 3 different items. 2 were wonderful, 1 wasn’t quite to standard however on raising this with customer services I have had swift and engaged responses to reach a resolution
19 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Maya, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Antwoord van Berkfield Home
Hi, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Refusing to refund and won’t collect…
Refusing to refund and won’t collect the cheap rubbish. Im convinced they sold my details to a scammer who contacted me re return trying to get my bank details
Don’t be fooled by their reply- I have contacted them many times and they just say I should pay for disposal myself
16 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Deborah, thank you for your review. We are sorry to hear that our team has not yet resolved this issue for you and for any inconvenience and disappointment caused during your ordering experience with us. So that we can look into this as soon as possible for you and provide a resolution, please could you contact us with your order details at support@berkfieldhome.com. Kind regards, The Berkfield Home Team.
I placed the order and had to cancel…
I placed the order and had to cancel it. Berkfield replied to my email and have made the whole process do straightforward. If only every company had customer service to match this experience. Thank you Carol Nadh
15 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Return
Wanted to return an item as the colour just didn’t work, Holly was incredible we came to a solution and she was extremely helpful.
14 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Lily, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
I received a very speedy reply…
I received a very speedy reply initially and follow up replies were also speedy
I was offered options ( which I declined) but appreciated
Holly was very professional
10 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi , we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
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