Good customer service. Our query was dealt with efficiently and quickly with a outcome we was very satisfied with. Definitely recommend this company. Thank you
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We purchased a gazebo of Berkshire house on opening noticed no fittings, contacted Berkshire and within 24hrs response was we have dispatched new and you may keep the one you have or done ... excellen... Toon meer
Bedrijf heeft geantwoord
Unfortunately my order was lost so a full refund is being done. First class correspondence from their customer care department. I would definitely use again as they are a company that I would trust.
Bedrijf heeft geantwoord
I had to return a Christmas tree, as I 2 trees in error. One, I ordered as it said the order hadn’t been successful, so I ordered a second one. The support I have received from James is second to none... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Berkfield Home, we take great pride in our extensive collection of over 200,000 home, indoor, and outdoor products sourced from more than 600 reputable brands.
Contactgegevens
Unit C3, Optimus Way, LE3 8JR, Leicester, Verenigd Koninkrijk
- support@berkfieldhome.com
- berkfieldhome.com
4,3
Uitstekend
2K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Wow what great customer service
Wow
Well what amazing customer service
It’s a little drawn out but amazing I received my full refund without the need to return the item which will now go to our local charity shop as of no use to me in the colour sent
Can’t recommend them enough !!
13 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Customer service was professional and…
Customer service was professional and polite
I ordered the wrong size duvet set
The issue was resolved with a speedy resolution
Thank you Holly
13 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Kathleen, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Excellent quality....
The customer service team were excellent at Berkfield Home.
I would recommend the quality of the items. I purchased a balcony protector from Berkfield Home and also from one other company, the Berkfield Home product was far superior in quality, colour, strength and durability.
I would recommend Berkfield Home if you are looking for quality.
13 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Sam, thank you for your 5-star rating; we appreciate it! We are pleased that we were able to fulfil your purchase and that it arrived in the finest condition possible. Thank you, The Berkfield Home Team.
Although there were mistakes with the…
Although there were mistakes with the order Holly did her best to rectify things. Thanks
8 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Gurby, thank you for your positive review. If there is anything we can do to improve to reach a 5* rating, please let us know by emailing us at support@berkfieldhome.com. Kind Regards, The Berkfield Home Team.
Had a complaint dealt with swiftly and…
Had a complaint dealt with swiftly and professionally, got sent a refund straight away,great customer service team.
6 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Julie, thank you for your positive review, this is great to hear! I will be sure to pass your feedback on to our team. If we can do anything in the future to improve our rating to a 5*. Please let us know. Many thanks, The Berkfield Home Team.
Great response time to my issue
Great response time to my issue. It was resolved quickly and efficiently.
5 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi , thank you for your review, I will be sure to pass your feedback on to our team. If you do need any help in the future, please do not hesitate to contact us. Kind regards, The Berkfield Home Team.
Holly delt with the purchase that I…
Holly delt with the purchase that I made in a fully professional manner was polite in the conversation that we had in dealing with the issue I had well done berkfield home
5 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Jim, thank you for your 5-star rating; we appreciate it! We are pleased that we were able to fulfil your purchase on time and that it arrived in the finest condition possible. Thank you, The Berkfield Home Team.
Absolutely horrible company
Absolutely horrible company - they sell cheap chinese crap and are purposely REFUSING TO LET ME RETURN AN ORDER - asked about 10 times to return and holly refuses to send return info - avoid this company!!!
3 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi there, thank you for your review. I am sorry to hear that you are disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, The Berkfield Home Team.
Took a lot of time,but at last I…
Took a lot of time,but at last I received my refund.
4 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Edward, thank you for your review. I am sorry to hear this however we do appreciate your feedback. Please do get in touch if we can help you in the future at all. Best wishes, The Berkfield Home Team.
Antwoord van Berkfield Home
Hi Emily, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Excellent customer service and…
Excellent customer service and communication
3 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Alison, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Very pleased
I had to contact customer services and they were 100% attentive. Resolved my issue in no time. Very pleased with the outcome.
1 juli 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Debbie, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Super helpful customer service.
Customer service were very helpful, understanding and curtious. My matter was resolved with diligence and efficency. Would definitely shop with them again. Thank you Holly for your help. :)
30 juni 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Kelly, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Berkfield Home Holly Top Performer
Holly at Berkfield Home was extremely good to deal with. Excellent communication and very good outcome. I would highly recommend their customer support team. Many thanks
30 juni 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Peter, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Antwoord van Berkfield Home
Hi George, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Badly advertised product
Badly advertised product
Poor product
Very responsive customer service however and did manage to satisfy me in the end.
Much appreciated
27 juni 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Neil, thank you for your positive review. If there is anything we can do to improve to reach a 5* rating, please let us know by emailing us at support@berkfieldhome.com. Kind Regards, The Berkfield Home Team.
Great customer service
I ordered a chest of drawers, when i opened the package
It was slightly damaged, i contacted their customer services about the issue i had, they replied really quickly and resolved my issue promptly, the customer service is second to none, I can safely say I highly recommend Berkfield.
A very good experience overall
27 juni 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
We were assisted by Holly in trying to…
We were assisted by Holly in trying to return items. She was very helpful getting our issues resolved and made it an easy and smooth process.
Thank you
21 juni 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Katty, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Top quality service from Berkfield
Top quality service from Berkfield
I cannot praise the service that I received highly enough. I made an error with my purchase and ordered the incorrect item. The team member who replied sorted out my problem very efficiently and ensured that I received a refund immediately. I would certainly make further purchases from this company in the future. Thank you.
20 juni 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi there, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Excellent customer service care
Excellent customer service care, very helpful with a damaged product.
19 juni 2026
Review zonder uitnodiging
Antwoord van Berkfield Home
Hi Rachel, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
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