I availed BestBus services with tour package Delhi to Agra. There's no fix guide. In agra we had different guide and vrindavan we had different. Both of them were charging extra/money. Ex. In Agra, we... Toon meer
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Worst experience with Ramoji film city bus transportation driver name Bhaker bus number 8182 on 19/12/2022. He told us to reach at 07.20 pm but after reaching he said bus will start at 09.30 pm.... Toon meer
Worst experience with Ramoji film city bus transportation driver name Bhaker bus number 8182 he said bus will start at 09.30 pm. Ramoji film city doesn't have courtesy to give timing of bus in writ... Toon meer
Best Bus is really pretty great, the seats are reasonably comfortable even though legroom is a little tight for taller folks. The buses I've taken have always left on time and gotten in on time or sli... Toon meer
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We're happy we chose BestBus!
We made the right choice! Very reliable, clean, with free water, everything we hoped for!
Everything was good but the wifi
Time was good, the bus was clean, and the driver was good. Wifi wasn't working
Best bus really is the best!
On time, courteous staff and driver, fast, affordable. And clean....
New York to Washington
Great trip. Left on time arrived on time. Bus was modern and very clean.
A good trip
BestBus is easy to work with, gives a good ride and gets us there on time
Bus Stop In New York
The New York bus stop is a night mare, you take more than 20 minutes since you pass the Lincoln tunnel due to a lot of traffic and difficulty to park the bus.
The trip from Vienna to NY takes more than 5 hours.
On time, consistent, professional
The best ride between DC and NYC. Always on time, always professional. They also provide water bottles as you're getting on the bus, which is a nice touch.
More leg room needed.
I would have given 5 stars if there was more leg room between the seats. The bus is very clean, including the bathroom. The ride was pleasant, and the bus picked up and arrived on time.
Not bad
It wasnt a bad trip the WIFI sucked but other than that it was fine.
Very nice
Nice on time clean professional....alas t does not have proper extended evening hours for returns from new York back to dc that is a great inconvenience I would like the to extend the hours.
Excellent!
Bus was clean, efficient and left right on time. It was not full so everyone had a choice of seats. We voted whether to stop for a break (no) and got to our destination an hour early! I would recommend it definitely. Thank you
Poor communication
The online reservations (once booked) provided a confirmation stating the bus left from Penn Station New York. As you may know, Penn Station is a very large property.
Upon arriving at this departure destination, there was no BestBus kiosk denoting from what part of Penn Station it left. Long story short, I and my party missed the departure.
When I finally contacted their customer service department, I was told the confirmation hat a "hyper link" on the word Penn Station, stating it left from 10th avenue. WHY didn't it just say so outright on the initial confirmation!!
Not only did I miss the bus, I had to book on your competitor and have been refused a refund by your management.
SHAME
The worst trip ever
It was the worst trip ever The driver left two people at the rest stop. I was also supposed to get to VA at 3:30 I didn't get there until 6 PM
Timeliness
Arrivals and departures are always on time and in my experience, the drivers have been excellent.
Your rewarding policy inconsistent
I am a VIP rider. On your website, your company claimed that customers would get a free one way ticket after purchasing 8 one-way tickets, but your actual rewarding system doesn't work that way. Even if I ride your bus for 8 one-way trips, I am told that I don't have enough points to get the rewarding free ticket.
Excellent costumer service.
They were courteous and very helpful. They were very safe in the road.
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