I was nervous at first but give Bestrealdoll a try and they came through with flying colors and not only did my doll arrive on time it was better than pictures will order from them again. Highly reco... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was trying to contact support through live chat for a inquiry on a item I was interested in purchasing. I just needed clarification. on one thing before placing the order I attempted to reach out t... Toon meer
Bedrijf heeft geantwoord
I've purchased a custom made AI doll with free delivery option. Max has kindly sent me the pictures and videos of the doll within 10 days of my purchase for my approval, then shipped it via container.... Toon meer
Bedrijf heeft geantwoord
Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.
Contactgegevens
MOREPLUS-HC26,13767 Freeway Dr, 90670, Santa Fe Springs, Verenigde Staten
- 14153529161
- andy@bestrealdoll.com
- bestrealdoll.com
4,4
Uitstekend
270 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quality products at affordable prices
I’ve made numerous purchases without issue. Trusted doll seller imo. Packaging is discreet which is perfect because I have roommates. I’ve purchased 3 different dolls and multiple accessories without complications. Delivery was fast and products are always spot on.
14 mei 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Good selection of dolls in stock
Good selection of dolls in stock. Prompt delivery and generous discount.
15 mei 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
The photo gallery of the dolls are…
The photo gallery of the dolls are accurate. They are what you are getting. Its even better in person. Bestrealdoll will be my go to if I ever buy another.
19 mei 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Good experience
Easy to use website, great prices. Very helpful and communicative service.
7 mei 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
What are u waiting for?
After ordering from their very stocked United States warehouse i was sent doll within 3 buisness days. Super quick. So excited like a kid on Christmas day. First off wow! Once i touched with my hand i was amazed by teal feel and after dressing up in lingirie given with doll i can truly say she looks absolutely real. Actually making me jump and freak out couple times after first few days walking in my room thats usally empty. Im not going to lie, i had sexual intercourse and spooned with doll for 10 hours first 2 days. I must of tried every position ive never been able to do with past girls. At 50 and still feeling young and girls after covid not really dating i was suggested by my counselor. She told me it was perfectly normal at this year 2026. Explaining even just having a companion to sleep with in bed or watch a movie with. She has been totally correct. Its been life changing. Ive spent thousands on my fast cars but this is best money ive spent. What took me so long. She is easy to take car of. Baby oil once month then powder her with baby powder. Use water based lube. Just for keeping her longevity im not ejaculating in her. At end of my adventures with her im completely wiped out. I dont want to clean her up after. Leaving her dirty all night filled vould cause probs. But im sure if u did all u got to use is flush tool they give u. Use drying sticks in her holes after cleaning to keep moisture and bacteria away.
15 mei 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. I hope this doll brings you even more happiness and enjoyment.
We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Bestrealdoll was amazing
Bestrealdoll was amazing, attentive, and very responsive. They helped me arrange for the pickup of my doll, an even helped me load it in my vehicle. Outstanding service and the doll is exactly what I ordered and very high quality. I will be a future customer again. Bestrealdoll is simply the best!
23 april 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
A rewarding first experience
I've had several interactions with them for various issues. All of which they were quick to respond to. Ordering my first doll from them was a spur of the moment and they were very quick about shipping her out and providing a tracking number. The Doll herself was perfectly packaged. No complaints at all and came with some nice extras. Highly recommend.
3 april 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
The dolls are exactly as they appear in…
The dolls are exactly as they appear in their pictures. I have shopped on other doll companies but BestRealDoll has the best prices!! Guaranteed perfect dolls!!
28 april 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
GREAT product, but the shipping took about 3 months…
The shipping time took about 3 months for standard shipping so be prepared for that if you have customizations. The doll itself was exactly as described and delivers on what it was made for. Spring for the silicon if you can swing it as the TPE works but is more stiff in the areas you need to be extra soft. That being the lining of the opening of the vagina. Very soft and proportioned like an actual woman. I would definitely buy another doll from these guys if there was a need.
25 januari 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
This doll was not as advertised
This doll was not as advertised. It was not anatomically correct as stated in the website description. The vaginal orifice was too small and the anal orifice was less than 1/2 inch from the vaginal opening.
Also, I have never known someone's mouth to go up behind their nose. That was strange.
I have destroyed this doll
If you are considering purchasing one of these dolls, I'd give it another thought. I don't recommend spending such a large amount of money on any of these products
18 april 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Dear customer,
We’re very sorry to hear about your experience and truly regret that the product did not meet your expectations.
Regarding your concerns about the anatomical details, our dolls are produced based on fixed molds and standardized designs. However, we understand that personal expectations may vary, and we take feedback like yours seriously as it helps us improve our products.
For the issues you mentioned with the openings and internal structure, we would have appreciated the opportunity to review photos or videos to better understand the situation and offer a solution. Unfortunately, since the doll has been destroyed, we’re unable to further assess or provide after-sales support in this case.
We always encourage customers to contact us directly if they encounter any issues, as we are committed to finding a fair and reasonable solution whenever possible.
Thank you for your feedback.
Best regards,
Max
Max Is The Man!
First time buyer and understandably nervous. Max was patient and very helpful throughout the entire process, providing answers to my myriad of questions. There were some delays in logistics but he made sure the package arrived in a timely manner, all things considered.
The doll itself is a marvel of engineering providing, at the very least, a wonderful substitute for human companionship until that can happen again.
You will not be disappointed in the product or the service when ordering from this company.
8 april 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Max helped me through finding my first…
Max helped me through finding my first doll. He was patient and responded professionally and quickly to my questions. The service was top notch. My Yamiee Carlee k29 hybrid doll is in perfect condition and is beautiful. The shipping was fast and the packing was really good. The prices for the quality I got is amazing. I am 100% pleased with my purchase from bestrealdoll and I'll be a returning customer. Thank you again... Steve
7 april 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Beware it's a toy SURPRISE in a box
⁸Before deciding to buy from BESTREALDOLL I addressed some concerns asking to reinforce the ends of the shipping box nowing how there handled during shipping I was told there's nobody there or supplies to acomidate that request. There best resolve was to purchase shipping insurance. On the 3rd delivery date the item arrived with a big punture hole, neck end of the box with up arrows pointed sideways.Opening the box 1st thing i noticed was the doll was totaly disstorted her back was bent up in the shape of an n .Dirt was embedded on her neck, stomach . The doll I ordered I've owned before so I'm firmilur with every aspect about her .The doll I recieved is 100% NOT THE DOLL I ORDERED!! Of course they tried to assure me that it was the same as the doll in the add. I'd like to share photos to show everyon,That what i recieved was a generic doll that won't hold a pose, the skeletal integrity is rather flimsy. Bottom line there words sent to me WE TRULY VALUE YOUR SUPPORT AND HOPE TO RESOLVE THIS MATTER IN A WAY THAT MEETS YOUR EXPECTATIONS. Then offer me 5% of the selling price . They even ask me for my bank info to send $100. as a reimbursement. I didn't use my bank to purchase this. Proper edicate is to reimburse the payment method .Another tactic used..Here's some good advice if your seeking a potential return client. Try sending the correct merchandise. Avoiding any anxiety and disputs. Good words are integrity, high expectations, positive, satisfaction, accountability, Reputable.. words used for a good business . I'd rather be praising my purchase from a legitamate buisness deal its easier to write than regrets . AS FOR YOUR ADD BELOW. So you knew the insurance company was the one that wanted my bank info . Now all of the sudden the insurance company is returning $ back to the payment used. Which was not my bank. All this could've been avoided ..If only you would've sent the correct doll displayed in the add and my sale reciet. THIS PLACE IS A SCAM !!! You mention ( HOPE we can fix this issue to your satisfaction)?? Ya right You send me something beside what I ordered. So your solution to receiving a refund is to submit a video of the doll being destroyed. WHY ?? Other Option, return it , shipping $$$$ and then you'll send me a video of it being destroyed. WHY?? I dont need a video . There statement is not about my satisfaction, it's about making ridiculous request so you go away . My solution is to REIMBURSE MY PAYMENT METHOD THE BALANCE OF THE PURCHASE PRICE . UNTIL THEN THIS POSTING STAYS .
12 maart 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Hi Tim,
We are very sorry for the trouble you experienced and sincerely regret any inconvenience this has caused. After looking carefully at your order and concerns, we would like to explain a few things:
一，Packaging and Shipping: You contacted us on March 18th, before placing your order, worried about possible damage during shipping and asked us to strengthen the box. We explained that the doll’s head and body are packed separately, with layers of bubble wrap and blankets for protection. Our US warehouse does not have extra materials for stronger packaging. To help avoid shipping problems, we suggested buying insurance, as shipping is sometimes out of our control.
二，Shipping Damage and Refund: About the damage in your photos, we quickly contacted the insurance company and told you that you could use the photos to ask for partial compensation. You agreed to a $270 refund, which we have now sent directly to your payment account.
三，Doll Quality: The doll you ordered is made of TPE and does not have a Yoga skeleton, so its internal frame is not very flexible. For future orders, we recommend adding a Yoga skeleton for more flexibility. We also offered an extra 5% refund, but we haven’t received your confirmation yet. Please let us know what you need so we can help.
四，Bank Information: The insurance company asked for your bank information to give the refund. We never asked for your personal banking details. We can also send the refund directly to your original payment method.
五，About BestRealDoll: BestRealDoll has been serving customers for almost 9 years. Customer satisfaction is always our top priority, and we never try to mislead anyone. We aim to provide honest and reliable service.
六，Next Steps: To fully resolve this, could you please tell our customer service team exactly what you need for this order? This will help us give the best solution and improve your experience.
We really value your support and patience, and we hope to fix this issue to your satisfaction.
Best regards,
Max
Great company and customer service
Great company and customer service. The products are incredible. You won’t be disappointed.
2 april 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
"six pack"
the first doll i bought a few years ago was way to heavy for me to enjoy. (Purchased dolls from other vendor for half the cost. All broke within a few days to a month.) Recently purchased the least expensive model, nice butt and much better quality; limbs stay where u put them but not overly stiff. Followed up by accepting an awesome deal for doll with art'. fingers. The head was unusually small for the body(yamiee), so i replaced it with a head from one of my broken dolls. Now i have a "six pack" of dolls, with Yamiee and Akia from this vendor. These two are way higher quality, and arrived in 5 days. Overall very pleased with these two dolls.
20 maart 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Incredible experience
Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience. I'm not interested in wife of 16 years anymore.
20 maart 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Antwoord van Bestrealdoll
Offizielle Stellungnahme von BestRealDoll
wir sind das offizielle Team von BestRealDoll und möchten auf die hier gepostete Beschwerde reagieren sowie den Sachverhalt klarstellen.
Nachdem wir diesen Beitrag gesehen haben, haben wir umgehend eine interne Überprüfung eingeleitet und mit unserem Mitarbeiter im Kundenservice Max gesprochen, der diese Bestellung betreut hat. Zudem haben wir die vollständigen Kommunikationsprotokolle zwischen dem Kunden, BestRealDoll und dem Hersteller Dolls Castle sorgfältig geprüft.
Zeitlicher Ablauf
Nach unseren Systemdaten und Kommunikationsaufzeichnungen ergibt sich folgender Ablauf:
6. März
Der Kunde hat das Paket erhalten und den Empfang bestätigt.
8. März (GMT+8, 04:02 Uhr, Sonntag)
Der Kunde kontaktierte sowohl BestRealDoll als auch Dolls Castle per E-Mail und meldete ein Problem mit der Puppe.
9. März (GMT+8, Montag)
Unser Team kontaktierte im Namen des Kunden Dolls Castle und leitete die Fotos sowie die Problembeschreibung des Kunden weiter.
1. Erste Rückmeldung von Dolls Castle
Nach Prüfung der ersten Fotos (Bild 2) erklärte sich Dolls Castle zunächst bereit, eine Ersatzpuppe zu schicken.
Gemäß der Standardrichtlinie von Dolls Castle muss jedoch zuerst die ursprüngliche Puppe zurückgesendet werden, bevor ein Ersatz versendet wird.
Der Kunde bat uns daraufhin um ein Rücksendeetikett. Nach Rücksprache mit Dolls Castle wurde uns mitgeteilt, dass der Hersteller keine Rücksendeetiketten bereitstellt. Laut deren Ablauf muss der Kunde den Rückversand zunächst selbst organisieren. Nachdem die Puppe beim Hersteller eingegangen ist, wird eine Ersatzpuppe versendet.
Um den Kunden zu unterstützen, bot BestRealDoll an, die vollständigen Kosten für den Rückversand zu übernehmen.
Änderung der Situation
Der Kunde lehnte diese Lösung ab, da er befürchtete, dass der Hersteller Dolls Castle möglicherweise keine Ersatzpuppe senden würde, nachdem die ursprüngliche Puppe zurückgeschickt wurde.
Etwa zwei Tage später sendete der Kunde ein weiteres Foto (Bild 6) und teilte mit, dass er versucht habe, die Puppe selbst zu reparieren.
Im Vergleich zum ersten Foto zeigt Bild 6 erhebliche Beschädigungen im vaginalen Bereich. Nach Prüfung dieses neuen Fotos kam Dolls Castle zu dem Schluss, dass die Schäden wahrscheinlich durch übermäßige Nutzung oder unsachgemäße externe Handhabung entstanden sind, was laut deren Richtlinien nicht unter die Ersatzgarantie fällt.
Aus diesem Grund lehnte Dolls Castle schließlich eine Ersatzlieferung ab.
2. Lösungsvorschlag von BestRealDoll
BestRealDoll ist ein Händler und autorisierter Vertriebspartner. In diesem Fall wurde das Produkt direkt vom Hersteller Dolls Castle versendet, und wir haben die Bestellung bereits vollständig beim Hersteller bezahlt.
Trotzdem legen wir großen Wert auf unsere Kunden und bemühen uns immer, Probleme fair und verantwortungsvoll zu lösen.
Aus diesem Grund haben wir intern eine Kulanzlösung genehmigt und dem Kunden folgendes angeboten:
25 % Rückerstattung + Der Kunde darf die Puppe behalte + Ein Set mit Reparaturwerkzeugen für Puppen
Dieses Angebot soll einen Teil des entstandenen Schadens ausgleichen. Da wir die Puppe beim Hersteller bereits vollständig bezahlt haben, tragen wir den finanziellen Verlust in diesem Fall selbst.
Weitere Informationen
Vor der Bestellung hatte der Kunde bereits einen zusätzlichen Rabatt erhalten, der über unsere regulären Website-Aktionen hinausging. Dadurch war die Gewinnmarge dieser Bestellung ohnehin bereits sehr gering.
Trotzdem und auch angesichts der inzwischen erheblichen Beschädigungen der Puppe sind wir weiterhin bereit, einen Teil des Verlustes zu übernehmen, um eine Lösung zu finden.
Unser aktuelles Angebot
Unser Angebot bleibt weiterhin bestehen:
25 % Rückerstattung + der Kunde darf die Puppe behalten + ein Set Reparaturwerkzeuge
Sollte der Kunde bereit sein, diese Lösung zu akzeptieren, werden wir dies selbstverständlich umgehend umsetzen.
Best real dolls head.
I've been a couple purchases from best real dolls and very satisfied with all purchases, this is my news.Doll's head five star rating , beautiful , realistic and great detail thank you.I will definitely be buying again here soon 😊
17 maart 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Good quality and realism
Good quality and realism. Am happy with my purchase. I got all my questions answered, fast delivery, discrete package, decent price what more can you ask for. BestRealDoll is legit.
28 februari 2026
Review zonder uitnodiging
Antwoord van Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.