Best Use Auto Parts LLC Reviews 

WORST COMPANY EVER...BUYER BEWARE. This is the most unprofessional company I have ever dealt with in my life. For starters, I was sent the wrong engine and the engine that I was sent was completely sludged with old oil. It was only supposed to have 40,000 mi on it. However my licensed certified mechanic stated there was no way that it had 40,000 mi on it unless the oil had never been changed in its lifetime. It was garbage so I contacted the company. Spoke to Dwayne who requested pictures once he saw how bad it was he stated to dispose of it and he would issue a full refund. However, I only received a partial refund and was then contacted by a representative named Christina who stated if I would take my bad review down she would issue a full refund. I took the bad review down and gave them another chance. However they did not issue the refund. Then I was contacted by Tom who is the rudest person I've ever dealt with in my life who continued to call me names and would not give me the refund. He told me I had no reason to dispose of the engine even though I told him that the previous representative had told me to do so and even supplied him with the text messages from that representative. He told me I was stupid and I was getting nothing and good luck with the dispute with my bank. I would have left zero Stars if that was an option. This is a horrible company to do business with. They do not uphold their word and they do not ship what they promise you they will and if they do it's in horrible condition.

AVOID. Was told I would be getting a matching engine and transmission with 54k out of the same car. When the engine arrived, parts clearly came out of two different cars. Sales rep dodged my inquiry so I spoke with a supervisor “Rick” who told me he would get mileage on the parts yet has followed up with me. These guys are scammers. “Trust me sir” yet they me a generic photo of the transmission they sent me, bait and switch the items I ordered, and overall just shady. Almost 5k spent yet I don’t have validation or peace of mind of what I bought. Bad business practices. So now I have an engine with transmission with one “odometer” ready, although parts came from two different cars. The bad reviews stand out to me on here and it’s clear as day why. SCAMMERS.

Constant updates and calls insured me that i was concidered a valued customer

I was skeptical at first. These guys reached out and everything they promised happened—on time and exactly as described. I stroked a check, dropped a few docs in an email, and the rest was smooth sailing. I can't think of an online sales transaction I've had that was better. If you need a part and these guys have it, go for it. You won't be disappointed.

This auto place is trash, they have low life mechanics that put sealant all over the transmission, I started out just wanting a motor they said $1600, put the motor in loud noise, they said let them see what the problem is I go back, they took my transmission out saying it was bad, I knew it wasn't bad but they wouldn't put it back in, saying I can take the truck like that, so they acted like they was putting another transmission in it, this transmission is leaking all over my yard, these ppl are sad they don't honor quality, I was at another shop & one of the associates came by the other mechanic said I don't trust those ppl, unless u don't know their reviews speak for themselves, they need to go out of business, crumbs that made it on being heartless.

Well their quality of service in the delivery in the transmission is right for my 94 Chevrolet pickup

STAY AWAY FROM THIS COMPANY!! I ordered a low mileage engine from them, paid a premium for the low miles, and it was a bait and switch. Promised me an engine with only 46,000 miles (with a dashboard photo), but similar to other bad reviews, the car VIN it was actually pulled from came back with 117,000!! They flat out lied and charged me a premium as well. Additionally, it wasn't from their "warehouse" as they claimed, but from a broker in a different State (who was very gracious to answer my questions). Best Use promised to refund my money, but as of yet, nothing in my bank account. Fortunately, I stopped the delivery prior to arrival so never took ownership. They are not a good company, STAY AWAY!!

Dodge Grand Caravan 2002 used transmission. It worked great, fabulous communication through the whole process of shipping.

Part came in a timely fashion and was in good condition! So far so good

Yr service is excellent n all yr staffs r cooperative
They give their ideas to solve the problems I ll tall all my friends to buy from best auto

have very good experience with this company. i give them 5 stars

great experience, transmission works great

Tia did a great job working with me not gonna lie.
I will let yall know if you order anything call and ensure you have them clean the product you buy. My transmission came in rusty but Tia did a good job getting everything together. So if you get her your in good hands 😁

Fast service and great communication with Kevin. He made sure we received the product and ensured it was installed and working. Thank you Kevin

Worst company I ever did business with as a 100% service connected Veteran they are horrible and constantly tell stories and Dwayne is awful Tom isn't much better
You would be better off dealing with quality used parts out of texas ,in fact I had to end up getting transfer case with them,I received it in 7 days, frank is a straight shooter,

Best Use Auto Parts LLC had the best customer service.They handled my situation and was there from beginning to finish. Very amazing team.

While searching online for a reparable used auto part shop that sells used auto transmissions and engines, I came across Best Used Auto Parts LLC. When I called them, one of their sale representatives by the named Roy took my call. I informed him that I was looking to buy a reasonably priced transmission for my vehicle. I realized (after speaking with him) that he exhibited a keen sense of expertise and knowledge about transmissions. After requesting the Year, Make, Model as well as the VIN number of my vehicle, he soon informed me (after searching the inventory) that he had three transmissions in stock that matched my vehicle VIN number; each with low milage (under 100,000 miles). He quoted the price of each of them, I soon agree to purchase one. I realized that the prices were lower than the other shops that I contacted previously. Roy drew up the order contract and I went ahead and gave him my credit card information and we finalized the purchase. Afterwards, Roy connected me with Brian; one of the customer support team members. Brian was very instrumental in handling the shipping aspect of my order. I gave him the address where I wanted the transmission delivered. Sooner than expected, the order was shipped a couple of days after. At which point, Brian provided me with the tracking information and early the following week the transmission arrived at my mechanic shop in the condition in which it was shipped. I couldn’t thank Roy and Brian enough for all that they have done in making it possible for me to get my vehicle back to operating condition. I would definitely order used parts from Best Used Auto Parts LLC again.

Mr Adam was very helpful and professional about helping me find a computer module for my 2004 Durango,the part was sent to me s.a.p and I am very satisfied with it.I will be doing more business with Best Used Auto Parts.My garage is called Taitt's Auto,my name is Ronnie Carr.Just want to say thank for helping me find my part.

suzanne smith they helped me make sure i had the right motor for my 03 dodge dakota truck.

It was great customer service with fast shipping. And Ms. Suzanne Smith helped me the whole way through!