5 scatters I win £4.70 next bonus start with 20pence and guess what I ended up with 20pence so I get another bonus and get scatters within that so 26 in total It had paid me a massive £1.70 was only s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Decent enough odds, a few free to play games to win boosts but ultimately, just another bookie, quick to restrict leisure players who don't lose enough money with them.
Bedrijf heeft geantwoord
My promotions all came back. All sorted now thanks. I am very happy with the free spins and promotions that are offered on this site. The range of slots is excellent too and the odds are pretty... Toon meer
Bedrijf heeft geantwoord
Fairness, truly random slots and quick payouts without any hassle is what customers want from an online casino. I believe betano is all those things and more.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contactgegevens
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
Houd rekening met het volgende
3,1
Gemiddeld
392 reviews
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Very helpful customer service great…
Very helpful customer service great service thank you
5 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi Arron, thanks for you wonderful review, have a great day! :)
Antwoord van Betano UK
Hi Tornike, thanks for your lovely review, we'll be sure to pass your feedback over to Irene. Have a great day! :-)
I spoke with Irene
I spoke with Irene, she was very thorough and very speedy in sorting out a minor issue. Would recommend Betano and especially Irene for understanding my tricky issue. Many thanks. 🙂
5 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi Maddie, thanks for your wonderful review, we'll be sure to pass your feedback over to Irene. Have a great day! :-)
Irene was a great help!
5 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi George, thanks for your positive review! We'll be sure to pass your feedback over to Irene. Have a great Sunday!
Irene and Levi helped to push though my…
Irene and Levi helped to push though my bet credits, which were owed to me, satisfied customer.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Steven, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Irene & Levi. Have a great weekend! :)
Me being an idiot misread/understood…
Me being an idiot misread/understood the new customer promotion and thought odds of 1/1 was equivalent to 1.0 as decimal so my bets didn’t qualify for the promotion so i contacted the app and they very generously explained where I had gone wrong and credited me the bonus funds anyway. Never experienced such useful and efficient customer service before. The odds are good, the offers are good and the staff are brilliant. Thank you Thomas!
4 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello, thank you for your wonderful review, we're pleased to hear we could help with your query. We'll be sure to pass your feedback over to Thomas. Have a great weekend! :-)
Scum
Got a bonus. Went back to the game. No bonus/ no winnings.
Contacted luke in customer services. He said i didn't get any bonus. Had 7 people witness it too? But still I'm lying.
Absolute scum.
Thieves.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi Matthew, we're sorry to learn of your situation. You're welcome to contact us to discuss matters further, if you wish. Our e-mail address is help@betano.co.uk
Alan was extremely helpful professional…
Alan was extremely helpful professional I couldn’t thank him enough for how quick he dealt with my query thank you Alan much appreciated
3 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello, thank you for your wonderful review, we're pleased to hear we could help with your query. We'll be sure to pass your feedback over to Alan. Have a great weekend! :-)
Customers service team was very helpful…
Customers service team member pablo was very helpful and helped me deal with my issue promptly
2 oktober 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thank you so much for the review Christopher, ! We're thrilled to hear that they were able to provide a solution to your issue. We'll be sure to share this with Pablo for you too. Have a lovely day ahead!
Rude staff when i first went on live…
Rude staff when i first went on live chat about a problem with a bet so i leave it for a bit and go back on got a person called Frantisek who was very helpful and the problem was solved in less than 10 minutes
28 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi Mikey, we are sorry to hear about your earlier contact but glad Frantisek was later able to bring this to a satisfactory conclusion for you. Have a great day
Frantisek was very helpul and friendly…
Frantisek was very helpul and friendly and resolved my issue very quickly. Great customer service
28 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Kirsty, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Frantisek .
Jim was very helpful and made sure my…
Jim was very helpful and made sure my verification and bets were sorted. A credit to the company. Much better than having to deal with bots
26 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Pedro, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Jim. Have a great day! :)
Shawn is a legend
Shawn helped me a lot when I got confused on how to activate the joining promotion. Even though I had done it slightly wrong he still helped me and it was a great experince. Thanks Shawn!
24 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Claire, we are pleased to hear that we could help with your query today. We'll be sure to pass your feedback over to Shawn. Have a great weekend! :-)
BETANO IS A HOAX
BETANO IS A SITE THAT DOES NOT RESONATE WITH USERS....IT RUDELY LIMITS YOUR BETTING LIMITS AND, FOR NO REASON....THEY DO THIS HORRIBLE THING WITHOUT NOTIFYING YOU THAT THEY DID IT AND THE REASON WHY THEY DID IT....IT'S A SCAM WITH AN ATTRACTIVE FACADE....SHIT IN THIN TIN....THERE ARE SO MANY ALTERNATIVES....WHY DESTROY YOUR NERVES WITH BETANO?....
19 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi Daniel, we are terribly sorry to learn of your experience with us, we're happy to discuss your matter further if you wish, our e-mail address is help@betano.co.uk
Signed up for the introductory offer
Signed up for the introductory offer. Bet £10 receive £50 bonus. Waitrose a week for my bonus and nothing came.
When asked why I have not received my bonus, they mentioned I did not do it through the correct links, which I showed them I did with email evidence.
Instead they offered £30 boxing bet bonus funnily enough instead.
Plenty of betting providers. Less shady with more integrity. Probably best to play with your hard earned cash elsewhere !
16 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi Vince, we are terribly sorry to learn of your experience with us, we're happy to discuss your matter further if you wish, our e-mail address is help@betano.co.uk
Used Betano as a back up
Used Betano as a back up to my regular days in a year site.
No comparison.
Mostly all odds are less i.e. Luke Littler at 6/4 compared fo 15/8 to win outright.
Offers if used hardly seen again for months. Giving you a chance to win up to £30 on a spin the wheel. A con only ever paid 50p or 1 pd.
Offers twice taken and never fulfilled. My good site offered 4 offers yesterday winning on Salah enhanced sot. And bet builder.
If you try and compete with the big boys dont con people. Your small fish and should be thrown back in. Ive closed you now you offer no explanation or recompense. I will not be reapplying as offered.
20 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi David, we are very sorry to hear that our products and services did not meet your expectations. We are always looking at new ways to improve both factors. Your feedback is appreciated and has been taken on board, thank you.
Great service by Jim
20 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Damo, we're pleased to hear you had a good experience! We'll be sure to pass your feedback over to Jim. Have a great day! :)
Special thanks to Keiron for your help…
Special thanks to Keiron for your help . Concise and conscious of customers time, prompt response and support. Cheers mate
20 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hi , thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Keiron for you!
Excellent customer service
Excellent customer service, especially Gina ans Shawn, when they gave an issue with promotions or free bets they take the time to resolve.
17 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thank you so much for the review! We're delighted to hear that your issue was resolved and that Gina and Shawn were great in helping you. We'll be sure to pass on your kind words to them! Have a lovely day ahead!
helpful
helpful, concise and clear - Pablo wished me a happy birthday too :)
16 september 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thank you so much for the review! We're delighted to hear that Pablo gave you clear, concise and helpful support. We'll be sure to pass on your kind words to him! Have a lovely day ahead!
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