5 scatters I win £4.70 next bonus start with 20pence and guess what I ended up with 20pence so I get another bonus and get scatters within that so 26 in total It had paid me a massive £1.70 was only s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Decent enough odds, a few free to play games to win boosts but ultimately, just another bookie, quick to restrict leisure players who don't lose enough money with them.
Bedrijf heeft geantwoord
My promotions all came back. All sorted now thanks. I am very happy with the free spins and promotions that are offered on this site. The range of slots is excellent too and the odds are pretty... Toon meer
Bedrijf heeft geantwoord
Fairness, truly random slots and quick payouts without any hassle is what customers want from an online casino. I believe betano is all those things and more.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contactgegevens
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
Houd rekening met het volgende
3,2
Gemiddeld
391 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Top notch customer service with great…
Top notch customer service with great games to play! Adam helped me with an issue and his persistence was great, 10/10 casino recommended. :)
14 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Adam.
Jim from customer service was great
14 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Mark, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim.
Pablo very helpful in resolving problem
9 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thanks for your great review. We're pleased to hear we could help you. We'll be sure to pass your feedback over to Pablo.
Jim was very helpful and gave me the £5…
Jim was very helpful and gave me the £5 free bet I thought I had opted in for, but no sign of it. Great stuff!
8 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Charlie, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim. Have a great day! :-)
excellent service from the Agent
excellent service from the Agent, Katharine; Identified and diagnosed the issue, found a requisite remedy and enacted it without breaking sweat within 5 mins. Class!
6 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Shahin, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Katharine, have a great day ahead! :-)
Pablo was very helpful and polite…
Pablo was very helpful and polite thankyou
6 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Nathan, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Pablo, have a great day ahead! :-)
Gina was helpfull
5 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Sandeep, thanks for your positive review! We'll be sure to pass your feedback over to Gina, have a great Sunday! :-)
Give sheigh a pay rise Great agent
Had a free bet problem and sheigh sorted it fast very kind and helpful Great customer service
3 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Tyrone, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Sheigh. Have a great weekend! :-)
Had an issue with my welcome bonus and…
Had an issue with my welcome bonus and spoke to Jim who helped me quickly and efficiently.
3 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Abbie, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Jim. Have a great weekend! :-)
Welcome offer issue resolved…
Welcome offer issue resolved efficiently straightaway
2 juli 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Tony, many thanks for your kind review! We're pleased to hear we could help out with your query, have a great day ahead! :-)
Don't waste your time
Not been with them long but, after a few wins, they have decided that they will no longer allow me to place sports bets. You'll be fine using the site, providing you don't win !!
EDIT 1/7/25: I did contact them as requested in their response below. Absolutely zero change in their decision. Why do companies put these review responses just to mess you about further.
30 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Jon, we're sorry to learn of your recent disappointment with our services. You're welcome to contact us by e-mail, our address is help@betano.co.uk
Speak to Jim on the live chat
Speak to Jim on the live chat. Quick direct and straight to the point just what a gambler like me needs !
29 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Rahim, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Jim, have a great day ahead! :-)
Nearytwo weeks since opened a count…
Nearytwo weeks since opened a count have sent them everything re id etc apart from dna . Still not allowing me to bet or use bonus which expires soon.
They had no problem in taking my initial deposit though . They should od checks first not after deposit a disgrace . Had no replies to numerous messages useless company . Stay away
26 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
We are sorry to hear that you are dissatisfied with our site. Should you require any assistance, please contact help@betano.co.uk
Absolutely great customer service…
Absolutely great customer service didn’t have to wait around to get a response either, very very helpful chap called Edward and made everything nice and clear for me to understand. 10/10 recommend this place
26 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Brendan, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Edward, have a great day ahead! :-)
Betano seem really good so far
Betano seem really good so far. Each contact via chat has been good and they have been really helpful, particularly Gina and Levente. Good offers regularly too!
24 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Hattie, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to both Gina and Levente, have a great day ahead! :-)
I have made a mistake when I registered…
I have made a mistake when I registered using a welcome bonus promo link. But the support agent (Aimen) was both very friendly and extremely helpful by granting me the bonus. Overall great experience, nice clean UI and enticing welcome offers.
23 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thank you for your review, we will be sure to pass your feedback on to Aimen for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Very poor communication sent emails and…
Very poor communication sent emails and can only message robot stay clear
Of this bookmaker
20 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
We are sorry to see your rating with us. Can you please contact us via Message to have a look into your query?
Have a good day Stanley
Joined via a Facebook welcome offer…
Joined via a Facebook welcome offer link which turned out not exist once joined. However, Jim on the Customer Service chat enabled the offer promptly and without issue, so was very helpful. Shouldn't have needed to chase it though. Site seems on par with others.
22 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thank you for your review, we will be sure to pass your feedback on to Jim for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Jim on the live chat was very helpful…
Jim on the live chat was very helpful in resolving an issue I had with one element of my welcome offer. Great customer service!
22 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Thank you for your 5* review, we will be sure to pass your feedback on to Jim for you. If you should ever need any further assistance, please don't hesitate to get back in contact with us!
Had trouble with a welcome offer
Had trouble with a welcome offer, but they sorted it out without any quibbling. That’s how to do customer service, thanks Jim
22 juni 2025
Review zonder uitnodiging
Antwoord van Betano UK
Hello Michael , thank you for your kind review! We're glad to find we could help out with your query. We'll be sure to pass your feedback over to Jim. Have yourself a wonderful evening! :-)
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