Equipment is excellent and suffices for my needs. James was very helpful when I had questions or concerns. I had 3 damaged floor tiles that I took pictures of and he had them processed for replacement... Toon meer
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Lees wat reviewers zeggen
Product selection and price is quite good. Better than the average "fitness product site". Purchased the 52.5lb adjustable dumbbells and incline bench for a solid deal. The dumbbells work well, but... Toon meer
Bedrijf heeft geantwoord
I placed my order during the holiday sales and was promptly charged. For almost two weeks, I received no updates. After two inquiries about the order’s status, they finally responded, stating that th... Toon meer
Bedrijf heeft geantwoord
Recently bought an adjustable bench from these guys - last missing piece to my home gym! Hit a few workouts with it already and it’s perfect. Very stable, comfortable, and looks good. Overall grea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Home gyms for every space and every budget.
Contactgegevens
7515 Wynlea Street, 77061, houston, Verenigde Staten
- 855-222-4208
- support@betterbodyequipped.com
- betterbodyequipped.com
3,7
Gemiddeld
135 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Complete Scam!
"They repeatedly deceived me! Initially, they only shipped the rack ( I ordered a weight set with a rack!), acknowledging their website's severe misinformation. Eventually, they consented to a refund, contingent upon covering shipping expenses, assuring reimbursement within two weeks. Despite returning the rack, it's been over a month, and I've yet to receive any refund. Beware of this scam and steer clear!"
23 februari 2024
Review zonder uitnodiging
Antwoord van Better Body Equipment
Hello Josh,
Many products on our site have multiple options to select on the product page, including the rack only option that you purchased. We make the rack only option clear at all stages of checkout and adding to cart as well as your confirmation email. We would like to apologise for any confusion our website may have caused.
Our team addressed your return request very quickly and sent over your return label within 48 hours of requesting a return.
I would like to apologise for any delay in your receiving your refund but am pleased to confirm that this was processed and received by yourself.
Please feel free to reach out to our customer service team again should you need any assistance.
Better Body Team
Antwoord van Better Body Equipment
Thank you so much for leaving us this review Eric - we really appreciate your support!
Better Body Team
Great product
Great product. Easy to adjust.
Would have preferred the smaller version 5/25 lbs adjustable.
1 maart 2024
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thanks so much for leaving us this review David!
We really appreciate your support and hope to have you as a customer again soon.
Better Body Team
This is a great company
This is a great company. The equipment is truly top notch and is perfect for my home gym setup. The squat rack is super sturdy and everything is very functional. The best part about the company by far though is the customer service. I had a couple questions come up over the course of ordering an entire new home gym and the representatives I emailed with always got back to me unbelievably quickly with expert help. I strongly recommend this company to anyone looking to start a home gym or just wanting to add some more workout equipment to their current setup.
29 januari 2024
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for leaving us such a great review Shane!
We really appreciate your support - it truly means the world to us and makes a huge difference to our business, so thank you.
So glad to hear that you had such a great experience with our Customer Service Team.
Thank you again for your support.
Better Body Team
Great equipment quality and design
Great equipment quality and design are on point. I had a small problem a year down the line and they were very helpful and correct the situation within a week!
I highly recommend better body
13 februari 2024
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for leaving us this 5-star review Louis!
So glad that our Customer Service Team were able to help solve the issue for you so quickly!
Thank you for your support.
Better Body Team
Great customer service with fast…
Great customer service with fast shipping. I am very happy the the quality and over all experience.
20 november 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for leaving this review Rachel! We appreciate your support and hope to have you as a customer again very soon!
Better Body Team
More than 3.5weeks after I've paid, still waiting!
More than 3.5weeks after I've paid my stuff i'm still waiting for it after the asked me to lent around 77 extra dollars. I know that this was in the contract, but after I have given them an address that did not need the supplement, I waited and waited and still. I should get my order tomorroy, but I'm crossing my fingers.
For what I've experienced, the canadian's office is the source of that lack of diligence.b After asking for a call back on 3 occasions and getting nothine and no awnser to any email, I get it. But, and all the stars I'm giving is deseved by Eve which was very nice and did all she could.
28 december 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Hello Eric,
Thanks for your feedback.
I understand that a shipping fee was required due to the location of the shipping address which you made our team aware that you didn't want to pay and offered alternative addresses for this shipment. Our team then calculated and got quotes for these alternative addresses and were able to waive the shipping fee for you - we would like to apologize if this took longer than expected. Once this was accepted we got this booked with a carrier and proceeded with the shipment of your order within 2 working days.
Our team responded to all emails within 24 hours and reached out with updates when they were available. I am glad to hear that Eve was able to help you and that you were satisfied with her service.
We understand that your order has now been delivered and we hope you love your equipment!
We appreciate you taking the time to leave this feedback for us as we strive to continually improve our service. Please do reach out if there is anything else we can help you with.
Better Body Team
Love their products
Love their products, will definitely buy again. They are expending their products range and I’m here for it!! Plus the customer service is everything you can wish for and more!
6 december 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you Olena for the support! We are so pleased that you love your equipment.
Better Body Team
BETTER BODY IS GREAT
I bought Jammer Arms a couple months ago. Price was great and they shipped quickly. I've been super happy with the quality for such an affordable price. The arms pivot on bearing which is great. Most I see at this price don't use bearings. Super happy with my purchase.
21 november 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
So pleased to hear that you are happy with your equipment Sean! We appreciate the support and hope to have you as a customer again very soon!
Better Body Team
great stuff
Customer service was excellent and my product arrived super quick. Also a great quality weight set and rack!
21 december 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
So great to hear that our Customer Service team were so great!
Thank you so much for your support.
Better Body Team
Convenient very fast shipping it took a…
Convenient very fast shipping it took a week to receive all the items that I ordered. Will purchase more dumbbells in the near future.
13 december 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for the 5-stars Haitham! We really appreciate your support.
Better Body Team
Great product and quick delivery!
21 januari 2024
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you for the 5-star review Austin!
Better Body Team
Antwoord van Better Body Equipment
Thank you for leaving us a review Stephan!
Better Body Team
Great pricing and deals on almost…
Great pricing and deals on almost everything on the site at all times
21 januari 2024
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for the 5-stars Alex!
Better Body Team
Genuinely a Great Company
Better Body Equipment is a genuinely great company. Not only are their products top notch, but their customer service is top tier as well. Quick personal anecdote: I purchased a pair of adjustable dumbbells during their Black Friday sale. The shipping was delayed due to increased volume, which is understandable. I waited about a week after they were estimated to arrive, but they didn't show as shipped. I reached out to Customer Service and explained my situation. They were so kind and helpful, they upgraded my order a bit and sent out my order the next day from their Canadian site (I'm in the US and they have a separate location down here which they normally fulfill US orders through). I received my dumbbells a few days later and they work fantastically; I couldn't be happier. Thank you so much Better Body, I will be a customer for life!
27 november 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for leaving us such a great and honest review Zach! We really appreciate your support and are so glad our team was able to help you quickly and efficiently!
So happy to hear you are loving your equipment!
Better Body Team
SCAMMERS
SCAMMERS! NEVER GOT THE EQUIPMENT AND YOU WILL NEVER GET YOUR MONEY BACK, NOR A RESPONSE.
25 december 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Hello Phil,
We are really sorry to hear that you did not receive your order. Please do reach out to us via our support email so that we can assist you with this issue. You can also track your order via the chat icon on our website.
We really want to make sure this is rectified for you and look forward to your contact.
Better Body Team
I would give zero stars if I could
I would give zero stars if I could. We placed an order and they intially charged $125 in shipping. After the order was placed they wanted to charge an additional $38 to ship. We cancelled our order and found a better price elsewhere. It has been three weeks since we cancelled and still no refund. We are currently out $650.
30 november 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Hi Jen, we are so sorry there was a delay with your refund. We totally understand your frustration and apologise for any inconvenience caused.
Unfortunately sometimes Paypal refunds can take a while to process which caused a delay in this, however I can confirm that this has all gone through and the refund has been issued in full.
We appreciate your patience and understanding with us!
Please don't hesitate to reach out should you require further assistance.
Better Body Team
Bought the adjustable fold up bench
Bought the adjustable fold up bench. Super fast service. Great bench for my needs.
13 juli 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for leaving this 5-star review for us Christiaan!
We really appreciate your support!
Better Body Team
The equipment is good
The equipment is good, affordable and recieved quite quickly. Bench is a little unstable but nothing that hinders a workout.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for this honest review Dave. We really appreciate your support!
Better Body Team
Product was exactly as described
Product was exactly as described, arrived quickly.
23 december 2022
Review zonder uitnodiging
Antwoord van Better Body Equipment
Thank you so much for leaving this 5-star review for us Lauren!
Better Body Team
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