betterspine.co Reviews 

26
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Your ultra support wrist and thumb brace is a wonderful product. It is just what I was looking for I do thumb brace that has the web between the thumb and the first finger free for gripping which... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a thumb brace but after over a week of being "stuck" at a USPS drop off it still hadn't made any progress. I reached out to customer service and a representative named Eric was able to help... Toon meer

Beoordeeld met 5 van de 5 sterren

Love this company! Very easy to work with quick responses and fix any problems immediately love their products. Keep up the good work.

Beoordeeld met 3 van de 5 sterren

Knee brace ordered was a lg per their advice since my measurement was right on the line of med/lg. Since wearing them regularly for about 4-5 months they now have a tendency to fall lower off the knee... Toon meer


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

26 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(26)

4 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Your ultra support wrist and thumb…

Your ultra support wrist and thumb brace is a wonderful product.
It is just what I was looking for I do thumb brace that has the web between the thumb and the first finger free for gripping which is important. In the State of Pa. US.
While driving I have to safely be able to grab the steering wheel with a Stern grip the thumb cannot be restricted it's designed allows you to do so giving support and safety when driving. I am very happy to give this review you are a wonderful company thank you

4 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

I ordered a thumb brace but after over a week of being "stuck" at a USPS drop off it still hadn't made any progress. I reached out to customer service and a representative named Eric was able to help me. He apologized for the issue and quite reasonably asked to give it a few more days and if it didn't move to reach back out. When it still hadn't moved he arranged to have a replacement sent to me at no charge. That's top notch customer service. The brace arrived and I'm very pleased because it's exactly what I needed!

30 maart 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Knee brace size ordered was a lg per their suggestion

Knee brace ordered was a lg per their advice since my measurement was right on the line of med/lg. Since wearing them regularly for about 4-5 months they now have a tendency to fall lower off the knee when walking and moving. Knee wrap is rather restricting and not really comfortable.

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Knee Braces

I ordered two knee braces to help with issues associated with arthritis. Unfortunately I ordered the incorrect size and didn't get any support form the braces. After contacting Eric he gave me information on how to exchange the old braces for the correct size.
Since retiring I walk an average of 16 miles a week and workout 3-4 days a week. I've used knee braces that cost four times as much. After using the correct size braces, I'm impressed with the support and overall performance of the product. I'm equally impressed with the excellent customer service provided by Eric. Thanks again Eric.

15 mei 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

So thankful to Eric for his assistance…

So thankful to Eric for his assistance with my bunion correctors. Used it today in a two hour tennis match and it was very comfortable in my shoe. Tried other things like lamb’s wool, silicone toe bunion covers and it helped for a little while but the pain returned. The toe separators were great also.

Thank you Eric!

7 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

THIS…

THIS…. was everything you could ask for from customer service support. Not only did you educate me on the problem you right me how to prevent similar mistakes from happening in the future. I so very appreciate you being willing to work with me

26 december 2024
Beoordeeld met 5 van de 5 sterren

I'm in my 60's and both knee are not in…

I'm in my 60's and both knee are not in great shape. It is pretty much bone and bone. The price for two was great and delivery came on time. I have wore them on every hike since and I think they are the best knee brace out there... my opinion. This is not something I normally would ever do but they worked really well for me.

21 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Knee Brace

I really like the feel of them. I really can't wait to use them everyday. I don't want to have surgery, and really believe these will help me! I loved wearing them the short time I did. No pain! I would suggest these to all people who have knee problems.

18 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks Lisa

Thanks Lisa. You guys have the best customer service of all online companies I have dealt with.

21 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love this at first try!

I am very pleased that these are so soft and flexible I can wear socks and/or shoes with these. They are very comfortable while spacing my toes. I'm hopeful that I'll get some pain relief with regular use, but first impression is PERFECT!!

6 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible return process

Terrible return process. I can’t even get a return label to send the product back. Will never buy from this company again.

24 oktober 2024
Review zonder uitnodiging
Logo betterspine.co

Antwoord van betterspine.co

Thank you for your review, and I’m truly sorry for the frustration you experienced with the return process. We aim to make returns as easy as possible, and it’s disappointing to hear that we fell short in your case. While I’m glad we could issue a full refund, I completely understand how important a smooth return process is. We’re continually working to improve and truly value your feedback.

Beoordeeld met 1 van de 5 sterren

Do NOT buy from BetterSpine

Do NOT buy from BetterSpine, you will not receive what they advertise. And when you return you have to pay the shipping to China which will run you at least half of what you paid for said item. Highway robbery is what it is! They do offer you a 50% refund and you keep crap that they sent you! Either way you still lose half of what you paid!

27 augustus 2024
Review zonder uitnodiging
Logo betterspine.co

Antwoord van betterspine.co

Thank you for sharing your concerns. We apologize for any inconvenience you've experienced with our product and return process. We understand that international shipping costs can be significant and may deter customers from returning products.

To address this, we offer a 50% refund option that allows customers to keep the product, aiming to provide a more convenient and cost-effective solution. However, we recognize that this may not be satisfactory for everyone.

We are actively working to improve our return process, including exploring options for return centers in other regions or risk-free money-back guarantees that are starting to be implemented among certain products to reduce shipping costs and enhance customer satisfaction.

We understand that our product didn’t meet your expectations, and we’d like the opportunity to make things right. Please reach out to our customer service team at hi@betterspine.co. Your feedback is invaluable to us as we work on improvements, and we appreciate your understanding and patience.

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