I am so unbelievably disappointed in this brand. The customer support seems to have different people, none of them communicating between them and a faulty returns system. No one seems to know how any... Toon meer
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First time ordering and have had these on my wishlist for months… sadly way too short for taller girls. I was very disappointed however at the £5 return fee - for a higher end price tag with no physic... Toon meer
Bedrijf heeft geantwoord
I’ve bought a few items from beyond nine and loved the ones I kept ( the ones I sent back just didn’t suit me). When I had an issue with a pair of trousers that was shedding - I contacted the customer... Toon meer
Bedrijf heeft geantwoord
I have a health condition that requires adaptive clothing, and Beyond Nine's line seemed like a great fit for my needs, so I placed a large order (~$3,000) on September 7th. When I needed help and rea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Designed by women who have been there, for women who are there. Changing bodies, changing lives, clothing made for all stages of womanhood. Even when your body doesn't quite feel like your own, we're here to make you FEEL GOOD.
Contactgegevens
Beyond Nine, Unit F02, Parkhall Business Centre, 40 Martell Road , SE21 8EN, London, Verenigd Koninkrijk
- info@beyondnine.co.uk
- beyondnine.co.uk
2,5
Slecht
136 reviews
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Overpriced for what it is
Overpriced for what it is, weird shape and really disappointed and can't even return it even though unworn.
8 februari 2026
Review zonder uitnodiging
Antwoord van Beyond Nine
We’re sorry to hear you’re disappointed with your order and that our style was not what you expected.
All UK orders are eligible for return within 14 days of delivery, as long as the item is unworn. If you're having difficulty processing a return, please contact us directly at info@beyondnine.com, and our team will guide you through it - Alice, Beyond Nine x
Awful customer service
Awful customer service, I have been ignored despite reaching out over 6 times to process a refund that was still within date of policy however the system said not. The lack of service here is appalling, not so much as an acknowledgement. I have reached out via their website portal and an email I found online
7 februari 2026
Review zonder uitnodiging
Antwoord van Beyond Nine
I’m really sorry for the frustration this has caused. I’ve just looked into this for you and can see that we have been replying, our messages must be going into your junk or spam folder.
To try avoid this from happening again, I’ve contacted you directly from my private email. Please check for alicering@beyondnine.co.uk so that we can resolve this for you. Alice - Beyond Nine x
Fantastic customer service
I’ve encountered various issues with Beyond Nine but the customer service provided by Alice and Sally has always been excellent which restores my faith in the brand and ensures I’m a return customer. Product sizing can be inconsistent which is frustrating, especially given the cost of returns, but the quality is generally excellent and I love the brand’s style.
29 januari 2026
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for taking the time to share your experience with us. I’m so pleased to hear that our team has been able to provide the support you need.
We’re always looking for ways to address sizing concerns and make things easier for our customers. In the near future, we’ll be adding detailed garment measurements to the website to help with this.
Your loyalty as a return customer truly means a lot to us. Thank you again for your thoughtful feedback x
Awful company
Awful company. Customer service is disgraceful. Unable to return my purchase so unable to get a refund. Scam company . Two dozen emails and no help. Different people asking the same thing. How difficult is it to generate a return? A disgusted customer.
30 januari 2026
Review zonder uitnodiging
Antwoord van Beyond Nine
I’m very sorry to hear about the difficulties you’ve experienced. Please be assured that we are not a scam company. Often, issues arise because our messages end up in junk or spam folders, or because the order number isn’t entered with a # at the start when processing a return.
All UK orders are entitled to be returned. To do so, you simply need to register your return within 14 days of delivery.
If you are a UK customer and have experienced any issues with this process, please contact me directly at alicering@beyondnine.co.uk, and I will personally assist you to resolve it as quickly as possible.
We truly value our customers and want to make this right x
Dress was sent promptly and the quality…
Dress was sent promptly and the quality and sizing was spot on.
Thank you 🙏
28 januari 2026
Review zonder uitnodiging
Antwoord van Beyond Nine
Hi Kay, thank you so much for your lovely feedback! We’re so pleased to hear you're happy with your purchase and delivery was quick for you. Your kind words mean a lot to us x
Si je pouvais mettre 0
Si je pouvais mettre 0, je le ferais. L’étoile imposée est une étoile filante.
Je laisse cet avis pour éviter aux clientes françaises et européennes de se faire avoir.
J’ai commandé une salopette en jean sur Beyondline, affichée à 200 €, payée 180 € après remise. Quelques jours après l’expédition via DHL, on m’impose 80 € de frais de douane.
➡️ 260 € pour une simple salopette en jean.
Le plus problématique : aucune information claire avant le paiement.
Aucune alerte visible, aucune estimation, rien. Pourtant, j’ai déjà commandé sur de nombreux sites étrangers (y compris via PayPal) où un message apparaît dès le paiement pour prévenir des frais de douane, parfois même avec une fourchette de montant. Donc oui, c’est possible.
Ici, les informations sont au mieux dissimulées en caractères minuscules, et une fois le colis arrivé en France, les frais de douane sont exigés par le transporteur. Dans les faits, refuser le colis n’annule pas nécessairement ces frais, ce qui place le client devant le fait accompli.
👉 Prix élevés
👉 Frais de douane exorbitants
👉 Aucune transparence
👉 Achat non éclairé
Je me suis désabonnée de leur newsletter et je n’achèterai plus jamais chez eux.
👉 Beyondline est à bannir pour les clientes françaises et européennes.
Et je le répète : si je pouvais mettre zéro étoile, je le ferais. L’unique étoile ici est une étoile filante.
22 januari 2026
Review zonder uitnodiging
Antwoord van Beyond Nine
Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous regrettons que votre expérience n'ait pas été à la hauteur de vos attentes.
Les droits de douane et les taxes d'importation sont fixés par les autorités locales et sont malheureusement indépendants de notre volonté. Cela dit, nous comprenons votre frustration quant à la visibilité de ces informations avant l'achat. Votre commentaire souligne une préoccupation légitime, notamment pour les clients en France et dans l'UE, et nous reconnaissons que notre communication actuelle sur ce point peut être améliorée.
Nous nous efforçons de fournir des informations exactes à nos clients internationaux et nous examinons actuellement l'affichage des mentions douanières sur notre site web afin de les rendre plus claires et plus visibles avant la validation de la commande.
Nous sommes désolés d'apprendre que cette expérience vous a conduit à vous désabonner et à ne plus commander. Vos commentaires ont été transmis en interne et contribueront à améliorer la transparence pour nos futurs clients - Beyond Nine x
Disappointing Experience
Incredibly disappointed with the customer service at Beyond Nine, especially given the high price point. I recently bought the Ottie Denim Jumpsuit as a gift for my sister however the jumpsuit came damaged - the shoulder strap on one side was twisted and due to the stitching on the jumpsuit, it cannot be untwisted. I didn’t notice this when I first received it as it is only obvious when worn so I only realised this after giving it as a Christmas present to my sister. My sister was very disappointed as she was very excited to receive the jumpsuit and obviously this is not what you expect when you spend £140. I reached out to customer service over three weeks ago to explain the fault and ask whether it’d be possible to arrange to have a replacement sent and I am yet to receive any response, despite having now sent two emails. I checked my spam folder as I can see in other reviews their customer service team advised their emails can be marked as spam but there is no response in my spam folder. Having previously bought a few items of clothing from Beyond Nine and genuinely loving the brand, I will no longer be shopping with them. Not at all what I expected from the brand, especially given the high price point.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Hello, I'm so sorry you have had this experience. We would never intentionally ignore a customer request and we are really sorry to read this. We absolutely want to assist and resolve this for you.
Occasionally our emails can go into junk or spam folders. I understand you’ve already checked this, but I would still like to personally look into what may have happened on our side, as I’m currently unable to see an email address linked to this comment in order to contact you directly.
Please could you reply with your email address or email me directly at alicering@beyondnine.co.uk with your order details, and I’ll make sure this is looked into as a priority - Alice, Beyond Nine Team x
Sizing is bonkers
I had seen these worn on social media.
I am 160cm tall and UK size 12, so after advice from the company I bought a size small.
These are the worse fitting unflattering trousers I have ever tried. The quality isn’t worth the price tag.
I was very amused to see a ‘model’ on their advertising wearing a small but she was 15cm taller than me and a uk size 8. All so confusing esp as it says to order a size up!
I’ve bought barrel legs from M&S fit so much better and 1/5 of the price.
29 november 2025
Review zonder uitnodiging
Friendly customer services
Had an issue with some trousers, which they replaced for me and also told me about care advise for my new pair.
Dealing with customer services via email they made it very quick with responding and very friendly too.
Defiantly will buy more in future x
21 november 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your lovely feedback! We can’t wait to welcome you back for your next purchase! Beyond Nine Team x
Impossible sizing
Ordering from Beyond Nine is a tricky experience. The sizing seems extremely inconsistent with two items of the same size being very different at the waist. On top of that, they often seem to be out of stock in some sizes.
The quality of the items was fine but didn't, to me, justify the price tag.
6 december 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you for your feedback, and we’re sorry to hear about your experience with sizing and stock. We completely understand how frustrating this can be.
We’re currently adding detailed garment sizing to our website to help customers choose the right fit more easily. Regarding stock, we maintain small amounts to support sustainable practices and reduce waste, which sometimes means certain sizes sell out quickly.
We really appreciate your honest thoughts, and we’ll continue working on making the shopping experience smoother for everyone - Beyond Nine Team x
Black Friday
I saved for ages to buy a dress I’d seen online and wanted for Christmas, I bought it, and then a few weeks later it went into the Black Friday sale. I contacted them to ask if I could return and rebuy as I haven’t worn it yet / it still has tags on and they said no. I understand there will be sales after Christmas but I didn’t think small brands did Black Friday as assumed they were selling goods at a fair price if made ethically. It just feels very unfair and mean spirited to not let me return and repurchase.
26 november 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your recent purchase with us, we truly appreciate your support!
We completely understand how frustrating it can feel when a sale begins after you’ve placed an order, especially when it’s a piece you’ve saved and looked forward to. We really do appreciate your excitement for the dress!
As a small business, we do need to have a clearly defined start date for any promotion, and we aren’t able to backdate sale prices. If we were to apply discounts retroactively, there would be no clear line for when a sale begins, and we would then need to honour it for all previous orders, to ensure fairness to all customers. Unfortunately, this wouldn’t allow us to run the business effectively, and it would compromise the integrity of our planned sale periods.
We do allow returns and exchanges 14 days from delivery, but we try to limit returns wherever possible, as they have a significant environmental impact. Every return involves additional transportation, increased packaging waste, and leads to items needing to be reprocessed. As a brand focused on sustainability and ethical manufacturing, reducing this footprint is really important to us.
We’re genuinely sorry for any disappointment this has caused, and we hope you continue to love the dress you chose. If there’s anything else we can help with, please don’t hesitate to reach out 💛
Hidden Fees
Absolute bullshit that they don’t clearly lay out the DHL import tax that they are well aware of. Either bite $75 or say goodbye to all your money cause all sales are final. Absurd.
18 november 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you for getting in touch and for sharing your feedback.
I’m really sorry that the import charges came as a surprise, we do try to make this information clear on every product page and on our shipping information page, I'm sorry this was missed in your case.
We’ll be reviewing this with the wider team.
Thank you again for bringing this to our attention. If there’s anything else we can help with, please let us know - Beyond Nine Team x
Disappointing customer service
I’m really disappointed with Beyond Nine’s customer service. I bought a pair of trousers using a gift card from a family member, but they turned out to be far too short — and I’m just above average height for a woman. I exchanged them for a bigger size, but they were still too short.
When I asked for a refund, I explained that none of the trousers would fit me and requested a full refund, including the value of the gift card. I was told they would refund the gift card, but instead, they simply put the money back onto the same gift card rather than refunding it to the original payment card. It took several emails and a lot of chasing to even get that clarified.
To make matters worse, although they refunded the cost of the trousers, they deducted the initial delivery charge. I find it shocking that they still charge for delivery when the trousers cost nearly £150 to begin with.
If you are a shorter woman, the trousers look great and would fit well.
Overall, a very disappointing experience — poor communication, inflexible policies, and not what I’d expect from a supposedly premium brand. I wouldn’t recommend shopping with Beyond Nine.
10 november 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you for taking the time to share your feedback, and we’re really sorry to hear that your experience has been disappointing. That’s never what we want for our customers.
Regarding the refund, the process you experienced was handled automatically through our system. Our customer service team does not manually issue refunds, we can only amend them once they have been processed. We did our best to support your request, which is outside our usual process, and we’re glad we managed to resolve this for you by having the gift card value refunded rather than solely reissued.
With delivery charges, we do waive them on orders over £150, but unfortunately we’re not able to absorb delivery costs for orders under that threshold. In the future this is something we would love to offer to our customers.
We understand how frustrating this situation has been, especially when the fit wasn’t right for you, and we’re sorry that the outcome hasn’t met your expectations. We’ll make sure your feedback is shared with the team, as we’re always looking for ways to improve.
If there’s anything further we can help with in future, please let us know via info@beyondnine.co.uk, we're happy to assist with sizing and styling questions before purchasing to ensure the correct fit x
Great customer service
Really speedy delivery (UK). I had requested advice regarding sizing and Alice was really helpful with this and came back to me very quickly. Great quality product. Would highly recommend.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your kind words! We’re thrilled to hear you received accurate help with sizing and that your order arrived quickly. Happy to hear you love your items x Beyond Nine
Where to start?!!♡ ☆☆☆☆☆
Where to start?! The clothing is beautifully made, in top-notch, quality fabrics, and with SO much to choose from! Delivery is speedy and - if you need to - returns are simple and fuss-free. I only wish I could afford more!
**Currently drooling over the gorgeous mossy green velvet Mabels! 😍
☆☆☆☆☆
31 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your lovely feedback and support x
We’re delighted you’re enjoying the quality and selection of our pieces, and we completely agree, the velvet Mabels are a true favourite here too!
Thank you for being part of our community - The Beyond Nine Team x
Wrong sizing chart and bad customer service
Sizing chart is way off and sales outside of the UK are final. I was contacted by customer service after I left a review, saying they wanted to help me return or exchange the product, only for them to backtrack in their third message. Also against the use of AI agents, would prefer to talk to human beings.
Edit: there are no « next steps », as sales outside the UK are final. The latest message was only about helping for future purchases, but there will not be any.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you for your message, and I completely understand your frustration. I can see that our Customer Service team is currently working with you to review your situation and determine the next best steps.
I’m also sorry to hear about your experience with our AI assistant, our AI assistant will respond to initial messages but our customer service team always review any messages to check if more information is needed. Please rest assured that our team members are replying and handling your case directly to ensure you get the support you need.
Thank you again for your understanding, we look forward to resolving this for you - Beyond Nine Team x
Brilliant but unaffordable
I’ve been a huge fan of beyond nine in the past, I love their ethos focused on comfort and easy styling. I used to buy pieces as a real treat to myself, but now they’re just completely unaffordable.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your kind words and continued support, it truly means a lot to us.
We completely understand your feelings about pricing. As a small, sustainable brand, we do our best to balance ethical production, fair wages, and high-quality materials, which affect cost. We’re always looking for ways to make our pieces more accessible while staying true to our values, thank you for your feedback - Alice, Beyond Nine Team x
Comfortable, but a low quality
Bought Margot Navy Cotton Jersey Jumpsuit at the end of June (I heard from a friend that it’s a comfortable wear during the pregnancy). Started to wear it in September, when other clothes became too tight- and yes this is a cozy jumpsuit. However the quality is rather poor! There are already holes in one pocket and bright dots at the top of the pockets and front pleats (seamstress markings?) that look like I will have a bleach stains on the outfit. Quite disappointing…
26 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
We’re so sorry to hear about your experience with your jumpsuit, that definitely doesn’t sound right. It sounds like there may be a fault with your item, and we’d really like to take a closer look. We’ll reach out to you privately to resolve this for you as soon as possible - Alice, Beyond Nine Team x
This retailer breaks UK consumer law by…
This retailer breaks UK consumer law by refusing to provide full refunds including outbound standard postage for cancelled contracts (returns) and doesn’t respond to emails. Avoid.
**Update** Dear Alice. I understand the law perfectly. It’s astonishing to me that Beyond 9 are prepared to have a public debate about this to save £5.50.
16 oktober 2025
Review zonder uitnodiging
Sustainability credentials don't stack up
Really wanted to love this brand - but their sustainability credentials do not stack up.
I purchased a wool jumper under the belief that they as a sustainable brand which ensures their suppliers adhere to sustainable and ethical practices. Upon receipt, I couldn't see anything in the labelling indicating this was the case with the materials used in the jumper, so I queries with the company.
Initially, I had to speak to an AI agent who told me they didn't have any information on their suppliers, which sounded quite off to me. Eventually I was able to get through to a human, but they were still unable to offer any answers and kept repeating that they couldn't provide the information I wanted due to their relationships with their suppliers. This was despite me saying I just wanted to know basic information regarding certifications held by their wool suppliers, which for a brand positioning themselves as sustainable should be readily available.
There was overall a really concerning lack of transparency. I am always looking for brands where their sustainability credentials can be substantiated and it seems that unfortunately Beyond Nine may fall into the category of brands using sustainability key words to justify thehigher price point, rather than showing true commitment to what that actually means.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you very much for taking the time to share your feedback. I’m really sorry to hear that your experience has left you feeling disappointed, that was never our intention.
I just want to clarify that we are a sustainable brand which ensures our suppliers adhere to sustainable and ethical practices. Your email stated whether we could provide information about the suppliers we use and their certifications. We kindly explained that while we’re unable to share the names of our suppliers, as we need to protect our brand and our long-standing partnerships, we’re very happy to provide other details for full transparency. We wanted to ensure we provided you with accurate and complete information, which is why we let you know we’d be confirming everything with our production team before getting back to you. I’m genuinely sorry if that came across as a lack of transparency, our intention was simply to gather the most precise details before responding.
Please rest assured that we take sustainability and ethical production seriously, and we’re always looking for ways to communicate our practices more clearly. Your feedback will be shared with our team as part of that ongoing process - Alice, Beyond Nine Team.
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