I am so unbelievably disappointed in this brand. The customer support seems to have different people, none of them communicating between them and a faulty returns system. No one seems to know how any... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time ordering and have had these on my wishlist for months… sadly way too short for taller girls. I was very disappointed however at the £5 return fee - for a higher end price tag with no physic... Toon meer
Bedrijf heeft geantwoord
I’ve bought a few items from beyond nine and loved the ones I kept ( the ones I sent back just didn’t suit me). When I had an issue with a pair of trousers that was shedding - I contacted the customer... Toon meer
Bedrijf heeft geantwoord
I have a health condition that requires adaptive clothing, and Beyond Nine's line seemed like a great fit for my needs, so I placed a large order (~$3,000) on September 7th. When I needed help and rea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Designed by women who have been there, for women who are there. Changing bodies, changing lives, clothing made for all stages of womanhood. Even when your body doesn't quite feel like your own, we're here to make you FEEL GOOD.
Contactgegevens
Beyond Nine, Unit F02, Parkhall Business Centre, 40 Martell Road , SE21 8EN, London, Verenigd Koninkrijk
- info@beyondnine.co.uk
- beyondnine.co.uk
2,5
Slecht
136 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Returns process is utter chaos
Returns process is utter chaos. I had to send several emails, and go through the rigmarole of their online portal about eight times. It is a very buggy and not remotely fit for purpose. I would not recommend purchasing from here, as getting a refund is an absolute mission.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
We're really sorry to hear about your experience and completely understand how frustrating this must have been.
I’ve reviewed your emails and it looks like the confusion came from trying to return an exchange order.
Just to highlight - when an exchange is created, you're emailed a new order number beginning with #SW-, and any returns for exchanged items need to be processed under this new number or the system won't recognise the return.
We only offer one free exchange, so this is why you couldn't exchange again, I’m sorry if this wasn’t clear, we do try to highlight this information on the shipping page of our website and in our automated messages.
I can see our team has now explained this in more detail so your return can be processed correctly. If you have any other questions or need further help, please don’t hesitate to reach out.
Best wishes, Alice - Beyond Nine Team x
Not delivered and no response
Ordered the Huxley trousers almost 3 weeks ago. Emailed customer services twice, for an update but no response. Order status not updated on the ‘Shop’ app, my bank has been debited but no sign of the trousers. Really disappointed. If I want a refund I don’t think anyone would respond to me, really poor service.
I have received an email on Tuesday 30 September to say the trousers will be refunded. I haven’t received a dispatch email. So that doesn’t make sense. Also not sure what you are referring to when you say goodwill gesture.
9 september 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
UPDATED - Thank you for your message, and I’m truly sorry for the frustration and lack of clarity you’ve experienced.
To explain, we use an automated email system, and for your message to reach our customer service team, it requires a reply to the initial confirmation email. I'm really sorry that this process wasn’t made clearer, we completely understand how disappointing this must have been.
Unfortunately, there was a rare stock miscount on this particular item, which resulted in an extra unit appearing as available on our website when it wasn’t. I can confirm that your order was fully refunded however I understand this caused a frustrating delay, and as you’re now in touch with our team, I’m glad to see we're currently in discussions about sending out a different pair at a discounted rate as a gesture of apology.
We truly appreciate your patience, and we’re committed to resolving this for you as smoothly as possible - Beyond Nine Team x
Very overpriced
Very overpriced, even using sustainable fabrics blah blah blah it is a rip off, and greedy and the fact you get free postage only after you spend 150 is a joke! Don't fall for the hype.
10 september 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Hi there, thanks for taking the time to share your thoughts, we genuinely appreciate all feedback, as it helps us continue to improve and be transparent about how we operate.
We completely understand that our pricing might seem high compared to fast fashion brands, but we want to be really clear about why our prices are what they are. At Beyond Nine, we’re committed to producing high-quality, sustainable clothing that’s ethically made, and that comes with real costs.
Here are a few things that contribute to our pricing:
Sustainable Materials: We use certified organic and sustainable fabrics, which are more expensive than conventional ones, but they’re better for the planet and for the people who wear them.
Ethical Manufacturing: All of our garments are made in small batches by people who are paid fairly and work in safe conditions. We don’t cut corners, and we don’t mass-produce.
Design & Quality: Our pieces are thoughtfully designed to be worn throughout different stages of life, including pregnancy and beyond, and built to last, reducing the need for constant replacement.
As for the free postage threshold, we set it at £150 to help offset the high costs of offering free shipping, while still keeping things as fair as possible across the board as we offer one free exchange.
We’re really proud of what we do and the values behind it, though we completely understand that our pieces won’t be the right fit for everyone and that’s absolutely okay. If we could offer the same quality at a lower price, we genuinely would, but maintaining our standards is important to us. Thank you again for taking the time to share your thoughts. If you’re ever curious to learn more about our process or what we stand for, we’d be more than happy to chat.
Warmly, Alice - Beyond Nine x
Have contacted twice during the last…
Have contacted twice during the last week no response - now resolved thanks
19 september 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Hi there,
Thanks so much for getting in touch, I’ve just looked into this for you, sorry that your message went unanswered. Just to explain how our system works: when you send us an email, you’ll first receive an automated response that says:
"This is an automated message. If it doesn't answer your question, please let us know and we'll come back to you with a real person ASAP. It looks like you'd like to return your order. You can use the information below to do this..."
If the automated message doesn’t help, replying to it is what pushes your query through to our customer service team, as the message wasn't replied to we didn't receive your email, so sorry for the confusion.
I’ve responded to your email now, so please check your inbox, and just in case, take a quick look in your junk/spam folder too :)
Let me know if there’s anything else I can help with! - Alice - Beyond Nine Team x
I wish I had read these reviews before purchasing! H&M have better quality!
After wearing my beyond nine Mabel chocolate linen trousers twice, the fabric started to bobble and thin. I reached out to customer services to let them know and to being steps for a refund/exchange. On the website it states a quick response but three weeks later I hasn’t heard back - even after a follow up email and even resorting to asking for help on one of their IG images. All my messages went read and it was only after mentioning TrustPilot did I get a response however after asking a follow up question (the trousers are now out of stock it appears) I haven’t received a response 5 days later and doubt I ever will. I have linen trousers from M&S and H&M that have last longer than the month I’ve had the Mabel chocolate linen trousers - given the cost of this brand’s items their customer service (or lack of) is disappointing. Don’t fall for the IG hype!
10 augustus 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
I’m really sorry to hear how disappointed you’ve been, that’s never the experience we want anyone to have with us.
I can see we did get back to you to explain that your message had landed in our spam folder, which is rare, and we’re currently looking into why that happened.
We absolutely agreed that the issue you raised with your Mabel trousers didn’t meet our usual high standards, and we sent over a link offering you either a full refund or an exchange. Unfortunately, the Mabel trousers in Chocolate sold out back in July and haven’t been available since, which is why that specific option was not available.
However, the link we sent still allows you to choose a different pair or request a full refund, whichever works best for you. We’ve just sent a follow-up email as well, feel free to reply there with your preferred option. I’ll also be keeping a close eye on things to make sure nothing gets missed.
We completely understand how frustrating this has been, and we’re truly sorry, both for the product issue and the delay in communication. That’s not the level of service we aim for, and we really appreciate your patience.
Best wishes,
Alice
Team Beyond Nine x
High quality products & outstanding customer service!
The cupra trousers I ordered feel like such a high-quality material and you can instantly tell they’re worth it as soon as you put them on. The design is really flattering while still being really comfortable - the trousers are lovely and soft and lightweight.
On top of that, the customer service has been excellent! I made a mistake with my order, and the team were so quick and kind in getting it sorted for me. They made the whole process stress-free, which is very rare these days.
Overall, my fantastic experience with both the product and the service has meant I will definitely be ordering again. Thank you!
25 augustus 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your lovely feedback! We’re delighted to hear how much you love your order. It's great to hear that both the quality and fit made a great impression. We're also happy to hear our team could help make your experience as smooth as possible. Thank you for your support and we can’t wait to welcome you back for your next order!
I love the quality of Beyone 9s…
I love the quality of Beyone 9s clothes, I bought some trousers recently which were on the large size for me, the team at beyond 9 were really helpful with this. The top I bought was very nice. Thank you
12 augustus 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your kind words! We’re thrilled to hear you love the quality and that our team managed to assist you.
If you ever need anything else or have any questions, we’re always here to help. Thanks again for choosing Beyond Nine x
Teure Überraschung – Zollkosten nicht klar kommuniziert
Ich habe hier für viel Geld Kleidung bestellt und zusätzlich 25 € Versand gezahlt. Die Lieferung kam aus UK, und bei der Zustellung musste ich völlig überraschend noch einmal 115 € Zoll und Einfuhrumsatzsteuer bezahlen.
Im Bestellprozess oder auf der Rechnung gab es keinerlei klaren, unübersehbaren Hinweis auf diese zusätzlichen Kosten – nur versteckte Infos auf der Website.
Nach EU-Verbraucherrecht (§ 312d BGB, § 5a UWG) müssen solche Zusatzkosten vor Vertragsabschluss klar und transparent, IM BESTELLPROZESS, angegeben werden. Wird das unterlassen, kann das als irreführend und rechtswidrig gewertet werden.
Gerade bei hochpreisigen Produkten sollte ein Unternehmen diese Gebühren entweder selbst übernehmen oder deutlich vor Abschluss des Kaufs aufzeigen – wie es viele große und seriöse Anbieter tun.
Ich fordere das Unternehmen auf, dieses Problem unverzüglich zu lösen, betroffene Kunden zu entschädigen und den Bestellprozess so anzupassen, dass keine versteckten Kosten mehr entstehen. Bis dahin kann ich nur dringend zur Vorsicht raten.
Bestellnummer: #155315
8 augustus 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Vielen Dank für Ihre Nachricht. Es tut uns sehr leid, dass Sie durch die unerwarteten Zollgebühren frustriert wurden.
Als Einzelhändler mit Sitz in Großbritannien sind wir verpflichtet, die britischen Verkaufsbestimmungen einzuhalten, und wir bemühen uns, diese möglichen Gebühren auf jeder Produktseite sowie auf unseren Versand- und FAQ-Seiten deutlich anzugeben. Wir freuen uns jedoch über Ihr Feedback und werden unsere Nachrichten überprüfen, um sicherzustellen, dass diese Informationen vor der Bestellung so klar und deutlich wie möglich sind.
Wir verstehen voll und ganz, dass unerwartete Kosten frustrierend sind, insbesondere bei höherwertigen Einkäufen, und bedauern aufrichtig alle dadurch entstandenen Unannehmlichkeiten. Obwohl wir die Zollgebühren der EU nicht selbst übernehmen können, nehmen wir Ihre Kommentare ernst, da wir das Erlebnis für unsere EU-Kunden weiter verbessern möchten.
Wenn Sie möchten, dass wir Ihre Bestellung genauer prüfen, oder weitere Erläuterungen benötigen, wenden Sie sich bitte direkt an unser Support-Team x
Absolutely fabulous 👌
So I saw the trousers advertised on Facebook. I ordered a pink gingham pair. I didnt expect to love them so much!!!
The colour is gorgeous, they are seriously baggy, but hang in such a beautiful way. Absolutely fabulous and quality made trousers.
Im gearing uo to get another pair!!
Great service and speedy delivery too!!
28 juli 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your lovely feedback! We're thrilled to hear how much you love them, they really are a statement piece! It's great to know the fit, style, and quality all hit the mark for you. We can’t wait to see which pair you choose next! Thanks again for your support, and we're always here if you need anything - Beyond Nine Team x
Great fit, practical, excellent customer service
I have ordered 3 separate items from Beyond Nine. Really pleased, love the fit and got lots of wear out of them and they feel good dressed up or down. One pair developed a defect and they resolved it really well for me with great communication and very helpful even though it was a year after purchase. I'm really pleased and will continue to buy from Beyond Nine.
22 juli 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your kind words and continued support! We're so glad to hear you've loved the fit and versatility of your pieces, it's exactly what we aim for. We're also really pleased we could help sort the issue for you. Your loyalty means a lot, and we can't wait to have you back for your next order - Beyond Nine Team x
Awful customer service
Love the clothes and quality. Recently I ordered a pair of trousers and got the size wrong and organised an exchange which was really easy and straightforward, it was a more expensive pair and so extra to pay. Unfortunately I didn’t like the second pair and that’s when the trouble started. I have emailed three times to confirm that I would be refunded in full as paid extra for the second pair. I have had my refund for the first pair and there is still an outstanding amount I am now chasing . In addition, they are charging the £4 return fee twice, when they state that exchanges in the first instance are free which seems unfair. I have emailed multiple times and am hearing nothing back and cannot believe the poor quality of the customer service given the price of the clothes.
The email confirmation that the items were recieved back state that refunds takes 3-5 working days to appear. This didn’t happen for me and was later told it is up to 10 working days. It has now been over 10 working days and they still won’t refund the money. I am now having to contact my card company for a chargeback as their email response time is shoddy and no other way to contact them. They have my money and their clothes and are so truly reticent to do anything about it.
18 juli 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
We're genuinely sorry to hear about your frustration.I just wanted to reassure you that we have been replying to your emails. Our last message was sent 6 days ago, so it’s possible it may have ended up in your junk or spam folder. I’ve just double-checked and can confirm the payment has been refunded 6 days ago.
To ensure this is fully resolved and that you have no further questions, I’ll be contacting you directly via my personal work email, just in case our previous responses haven't come through from our info@beyondnine.co.uk
Our intention is always to make exchanges and returns as straightforward as possible, I'm sorry that the process has caused confusion. Refunds typically take 3-5 working days, but depending on the payment used they can take up to 10.
Thank you again for your support, we’ll make sure everything is resolved properly for you - Beyond Nine Team x
Love love love this company
Love love love this company. Gorgeous pieces and amazing fabric. I love their philosophy and it can be annoying when the things you love aren't in stock but we're so used to fast fashion and everything being in stock, cheap or no postage costs or return costs I think it's easy to forget how much it takes to run a small business and make garments. They're not mass produced in sweatshops in China!! Also all their fabrics are cotton or linen. I've had only good experiences with they customer service as well. As far as I'm concerned you have a loyal and very broke customer!
1 juli 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Hello Gemma,
Thank you so much for your kind words, we really appreciate you taking the time to share this. It means a lot to know that our approach and values resonate with you :)
We know it could be frustrating when something you love isn’t available, we stock in smaller quantities to help reduce waste, avoid overproduction, and ensure every piece is made thoughtfully and responsibly. This does mean things can sell out quickly, especially if it's a popular style!
We know it can be a bit frustrating when something you love isn’t available, but the good news is, you can always get in touch with us at info@beyondnine.co.uk and we’ll be happy to let you know if or when a restock is planned!
Thanks again for your support, it genuinely means a lot to us !
Best wishes,
Alice - Beyond Nine Team x
Unable to use the website
Unable to use the website. Click on garment, but no sizing or any way of ordering?
27 juni 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Hi there,
Sorry you're experiencing some difficulty !
Here’s how to check out on our website:
Go to the product page of the item you'd like to buy.
Select your size, then click the “Add to Cart” button.
Once the item is added, click the cart on the top right corner.
From there, click “Checkout” to enter your shipping and payment details.
Follow the steps to complete your order, you’ll receive a confirmation email once it’s all done!
If you’re having any trouble at all, feel free to email us back at info@beyondnine.co.uk, and we’ll be happy to help!
Warm wishes,
Alice - Beyond Nine -Customer Experience Manager x
Used to be a loyal customer
Used to be a loyal customer, not anymore.
The gifting to size 8 influencers (many of whom aren’t pregnant or don’t even HAVE kids) has completely put me off for over a year now, and I was a customer who literally spent THOUSANDS with this company at one point.
I still wear the pieces I have which I didn’t resell on Vinted. But I’ll never fund another PR packet (which just gets sold on for profit) again.
The brand has TOTALLY lost what made it special, and all for chasing ‘viral’ marketing and consumerism at the expense of its core customers.
1 juni 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you for taking the time to share your feedback. We're truly sorry to hear that you've felt disconnected from our brand, especially as such a loyal customer and supporter. Loyalty is everything to us, and we don't take your disappointment lightly.
We're sorry to hear that the range of our collaborations hasn’t felt fully representative. We completely understand that if certain voices or faces aren't visible, it can feel like the broader community isn't being reflected. That was never our intention, our core customers are still at the heart of everything we do.
Because our pieces are designed to support women through all stages of life, we’ve made a conscious effort to include women who aren’t currently pregnant in our content as well. This is part of our aim to showcase the versatility of our designs and celebrate the many different ways they can be worn.
We’re also really sorry if it hasn’t come across clearly, and we will be looking into how we can improve this, but we do collaborate with women of different shapes, sizes, and life stages, including throughout pregnancy and beyond. We also love sharing images of our wider community and team across our social channels, as representing the many ways our clothing is worn is something we care deeply about. In case they haven’t come across your feed, I’d love to share a few of the incredible women we’ve recently collaborated with, that cover a variety of stages of motherhood/womenhood, they might be just what you’ve been hoping to see:
@laura wild love
@megan Ellaby
@alice Tate
@hannh crosskey
@pascale bankes
@good manners
@Libby Faulkner
@emily williams
@grace surguy
@claire kennedy
@ella faulkner
@shelly loves
@graham st
@jenny sue garcia
@caroline style hacks
@aimee johnson
@a history of architecture
We’re actively listening and reflecting on how we can stay true to our original values while continuing to grow in a way that feels genuine and inclusive. Your voice matters in that process, and we’re truly grateful for your honesty.
We're also actively working on and soon launching our Loyalty Program for our customers, we hope that this will reflect how much we value our customers. If you would like to discuss anything further please feel free to contact me personally at info@beyondnine.co.uk, we would love the opportunity to keep our relationship with you - Alice - Beyond Nine Team x
I have ordered recently from this…
I have ordered recently from this brand, having never heard of it previously, until I saw some adverts on social media. As I am now getting targeted by brands that "suit my age range" better, I guess (along with a couple of other unheard of brands to me). I guess the algorithms for mt age range is working....anyway...
I saw a couple of pieces that were nice and saw the materials used was good quality so I took a chance and ordered one of their dungarees as i couldn't justify purchasing more as the dungarees themselves are absolutely super expensive in my opinion. To the point when I clicked on the ad to see the price of it, I was taken a back.
So, for an unheard of brand to me, it is very expensive. It was a bit off putting but I thought I would give it the benefit of the doubt. But they looked comfy and it could be dressed in a few ways so I took a chance and bought a pair.
The item is indeed comfy, but worth £120, absolutely not. I wasn't sure about the fit either or whether I needed a smaller size because it is not true to size if you're not pregnant. I purchased a 12 and it is poochy at the front and I do look pregnant or just fat in them.
It did pain me to pay so much. So I am really hoping it will last me a few years.
The order arrived quickly and no issues so far. I would order again but sparingly as I do still think it is an overpriced brand.
7 juni 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your honest and thoughtful feedback, we really appreciate you taking a chance on us!
We completely understand that our price point can feel like a leap, especially if you're discovering the brand for the first time. Our pricing reflects the quality of our materials, ethical production practices, and the versatility we design into every piece. So we're glad to hear you found the dungarees comfortable and well-made. We’re really sorry to hear that the sizing didn’t feel quite right for you, thank you for flagging this as it helps us improve. In order to get the right in future, please feel free to contact at info@beyondnine.co.uk.
Our pieces are designed to be adaptable across life stages so sometimes it's worth reaching out to ensure the right fit :)
We hope the dungarees will prove to be a long-lasting and a staple in your wardrobe, and we're always here if you'd like any help with sizing or anything in the future. Thank you again for giving us a try, it truly means a lot- Alice, Beyond Nine Team x
Too much ad/pr / gifting but good clothes
I have bought a few pieces from beyond nine, I try and shop consciously but even so I do find the price point high, though they are good quality and comfortable.
Sizing is quite hit and miss, but when I did need to return a pair of trousers for a smaller size this was done quickly and easily.
My main gripe with beyond nine is how heavily they gift influencers. It doesn’t seem to be the odd item here and there, some influencers seem to be gifted everything new that drops every single time which is a bit of a kick in the teeth for those of us who have to pay full price. There is never any discount or loyalty offered to genuine customers, whereas people who don’t pay for them are rewarded with £300+ plus of clothing from the company every month or so. This does make me less inclined to keep buying from them.
13 november 2024
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for your continued support and for taking the time to share such honest feedback.
We completely understand that our pricing can feel like a big commitment, and we’re truly grateful that you choose to invest in our pieces consciously. Our pricing reflects the quality of our materials, ethical production practices, and the versatility we design into every piece. It’s great to hear that you’ve found them to be high quality and comfortable. Sorry to hear that the sizing was off for you, thank you for flagging this. Please always feel free to reach out to us about sizing at info@beyondnine.co.uk, we are here to help.
We hear your concerns about influencer gifting, and we genuinely appreciate you raising this. While we do gift items as part of our marketing efforts, we always aim to do so thoughtfully and in a way that supports the brand’s growth, which ultimately helps us continue producing responsibly and sustainably. That said, we never want our genuine, paying customers to feel overlooked, you're the heart of this brand, and your loyalty means everything to us.
We’re taking all of this on board, including your point about loyalty rewards, which is something we have been working on behind the screens and launching soon !
Thank you again for your feedback, we hope the launch of our loyalty program reflects how much we appreciate all our customers - Alice, Beyond Nine Team x
Don’t buy if you are an international customer
If you are an international customer beware !!!!! I live in France for 6 months each year and ordered a jacket . I checked the pick list for delivery to France and discovered it was possible . I ordered the jacket , paid for delivery and only when DHL demanded €89 in taxes did I discover that the customs charged is chosen by the import country rather than Beyond Nine and these are to be paid by the customer. Larger companies are often able to cover these costs or absorb them into RRP but Beyond Nine don't do this. I had to reject the delivery , lost out on the delivery charges I had already paid and have been told by Beyond Nine that I am liable for charges DHL may demand for the return .
Now , Beyond Nine are very quick to tell you all this liability is made very clear on their web site and at checkout . If you look very carefully it is indeed but I cannot understand why they offer international delivery when they must know there are such costs to some customers and their pick lists should be altered accordingly .
My advice is not to buy if you live outwith the UK . It’s just not worth the hassle or expense .
13 mei 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
We’re genuinely sorry to hear how frustrating and disappointing this has been. We completely understand how unexpected customs and import charges can be upsetting, especially when they come as a surprise after placing your order. As you mentioned, these fees are set by the destination country and unfortunately are outside of our control. We do try to make this as clear as possible on our website, but we take your feedback seriously and will continue reviewing how we communicate this to ensure it's as visible and understandable as it should be.
You're absolutely right that larger companies sometimes absorb these charges, we would love to be able to do this but we’re not yet in this position, but it’s something we hope to revisit as we grow! In the meantime, we’re working hard to improve the international experience for our customers and are truly sorry that this one didn’t meet your expectations. Hopefully we will see you again once we achieve this - Alice, Beyond Nine Team x
Several purchases, very happy!
Ordered several times now within the last year (oops) and the quality of fabrics is absolutely top tier, absolutely worth the prices in my opinion. I’ve bought mixture of full price and sale, I have jumpsuits, trousers and tops and am obsessed with them all. Big respect for the linen; it’s a beautiful thick, expensive, high quality linen. The fit is my favourite, as a woman we all know the struggles, but I am consistently the same size throughout (UK14 and size M but sometimes L in tops if I want extra oversize). Really love this brand, it simply works for me. I plan to purchase for a long time!!
11 mei 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you so much for this lovely review, it truly means a lot to us!
We love hearing how much you’re enjoying your pieces, and that the quality, fit, and feel of the fabrics are living up to your expectations. It’s especially great to know the sizing has been consistent for you, we know how important that is!
We’re so grateful for your ongoing support, and we're thrilled to be part of your wardrobe for the long run! - Alice, Beyond Nine Team x
Unable to return items within 30 days…
Unable to return items within 30 days as is typical for almost all other online retailers - you have to request return within 14 days, and then have 14 days to return. I have tried asking to return within the overall 28 day period but have been advised to sell on Vinted instead! 14 days just isn’t possible, especially when you’re purchasing as a gift. Such a shame they are happy to leave customers out of pocket, particularly when the items are so expensive.
22 april 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
We’re really sorry to hear you’ve had a frustrating experience with our returns policy, we never want our customers to feel unhappy with our processes. We completely understand how this might feel limiting, especially when you're shopping ahead, to be fair and consistent for all our customers, we do need to keep a fixed return policy in place, having clear and consistent guidelines helps us manage returns fairly.
As an independent brand, we’ve chosen to follow a 14-day return request window for a few important reasons, and I’d love to explain why:
With limited stock, it's important for us to receive returns quickly so items can be restocked and made available to other customers while they're still in season. A 28 day, total return timeframe helps us manage flow and stock levels more effectively so we can continue producing responsibly and fairly.
That said, we understand this timeframe doesn’t suit every situation, and we're always taking feedback like yours on board as we continue to improve. Thank you again for taking the time to share your experience, it helps us to understand what our customers are wanting to see form us. If you have any further questions, please contact us at: info@beyondnine.co.uk - Alice, Beyond Nine Team x
Really happy with the unique designs…
Really happy with the unique designs and quality of clothes. Love the company ethos. No issues with service so far.
Wish they had more in stock though.
15 april 2025
Review zonder uitnodiging
Antwoord van Beyond Nine
Thank you for your lovely review ! We hope to continue making clothes you love - Beyond Nine Team x
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.