Beyond Nine Reviews 

Amazing customer service.
I was so unsure on what size trousers to get so I emailed asked if they could change my order to a different size and Alice was amazing and managed to get the warehouse to change the size for me.
The trousers arrived and they are the perfect size and I absolutely love them. Super fast delivery too.

Bought two pairs of quality trousers from Beyond Nine. I especially love the 'Callie' trousers - the colour is beautiful and they are the comfiest trousers I have ever worn!
Special shout out to Alice for her amazing customer service and to DHL for their quick delivery.
Beyond Nine is a fantastic retailer, I'm so glad I found them. I shall return!

I love Beyond Nine so much. Having brought a couple of pieces when I was pregs, it's now my favourite brand.
I absolutely love their branding - the charity partnership with Pregnant then Screwed was 'chef's kiss' for me.
I buy things in a smaller size to wear now but they're all so roomy and stretchy that I know I'd get wear out of them if I got pregnant again.
The style doesn't always suit me, but I can say that for any other shop too and it's really easy to return items.
They are pricey for sure yeah but they have sales and to be honest, it just makes me really consider what I'm buying and if I'd wear it again so I'm now a more conscious buyer which is only a good thing hey.

Have sent multiple messages through their contact page regarding a return, also have tried commenting on Instagram to no avail. Trying this option now in the hope I can finally return my item! I appreciate this is a small company and the clothes are lovely but the communication just doesn’t seem to work

I bought 2 jumpsuits and a coverall from Beyond Nine and on the whole, I'm really impressed! As a short woman, I was worried about the length but both of the jumpsuits fit well in the body, and I was able to roll them up to get my desired leg length. I wasn't as in love with the coverall as it is extremely hard to iron. That being said, I will still wear it and I'll just have to work on my ironing skills!!

I find the fact that refunds are not available for international items barbaric (not quite legal in many countries), but even if you choose to go this route, there should be plenty of warnings when going through the buying process! I received no such warnings when purchasing a very expensive coverall AND paying for shipping within the EU, which nowadays can be more expensive than the order itself. The brand, as far as I am concerned, is a scam, and while the PR team may be good, good enough to convince you ( and me) to click on that product, their materials, prices and their customer service is not. Nowhere - and I mean nowhere- during the process of purchasing this coverall was I told about these *special* terms of service - I was flabbergasted when I found out, as this return policy blatantly violates most consumer laws in any civilized country, so I couldn't have imagined or predicted this to be the case for a UK brand...
Moreover, the quality of the items leaves much to be desired - snap fasteners that don't fasten, only hold the material briefly and cotton that feels like shark skin (very cheap and flimsy, thin material much like fast-fashion denim).

I’ve so far managed to buy one pair of trousers from this company - which although I’ve decided I really like. I haven’t been able to order a second pair as they’ve not been available for months.

The first cut was huge! Second go I found a suitable pair so then ordered what should have been identical cut (Huxley) in a different fabric and can’t even get them up my legs. Paying for returns all the while. I received an email today saying they had sales but NOTHING IS IN STOCK? It never is? How can you reduce the price of something that you don’t have available? I get there may be the odd size but are they wanting to do business or not?? Given the pricing I expect more. Have decided to start looking for similar brands who actually have clothing to sell.

I bought the Mabel trousers and had to exchange for smaller, which also didn’t fit. Lovely quality but the style was all wrong on my shape. I missed the return deadline by a couple of days and the team couldn’t have been more helpful. It took a few emails back and forth but I’m really grateful for the flexibility and will definitely shop this brand again.

Amazing customer service, offering support and guidance on sizing.

Beautiful high quality clothing.

Will be purchasing much more from this brand!!! Adore!!!!

Never have stock - I loved the brand and each week I try to buy a handful of items that I’ve been trying to buy for a year. I appreciate the sustainable model but I’m not sure if it is sustainable commercially to take over 6 months to stock staple items. The price of the items is north of £100 which should help with sustainable production, using quality fabrics and paying people fairly. I know the items come in and out of stock but the core sizes disappear. Can never buy any of the matching sets and something is out of stock. It doesn’t feel like scarcity marketing either, just makes me question whether the brand has a handle on their customer base. Both times I was pregnant I tried ordering Mabel’s in black linen and they were not in stock each time I checked. Multiple examples of this must just be chucking revenue out the door and ultimately sending people somewhere more reliable.

I have truly fallen in love with Beyond Nine designs. I own multiple pieces at this point. Sadly my linen Mabels wore out in the bum in less than a year. I emailed with Alice and she was so sweet and did a great job communicating with me. I will continue loving and purchasing!!

I have bought lots of items from Beyond Nine as I absolutely love the look and feel of them. They are so comfy, the styles are perfect and the customer service is always fast to respond.

However, I have never had a pair of linen trousers last more than a year before I have to throw them away as they have worn through in the inner thighs. I’ve just developed a hole in my fourth pair of linen Mabels, after buying them just over a year ago which is the longest I’ve gotten out of a pair! I’ll probably buy more as I do love them, but I have fast fashion clothes that have lasted much much longer, so it does feel wasteful to have to keep replacing them so often (not to mention expensive!)

Edit: I must admit, I’ve had excellent customer service from Alice. I was sent a mislabelled item that was in fact a 2XL disguised as an M! Alice was really helpful and refunded all my postage costs and gave me a free postage code for a further item. Thank you.

I had a good experience making my purchases with beyond nine, customer service were supportive and responsive when I queried sizing and availability, I never waited that long to get a reply from an email.

I would suggest a few improvements though, the return portal could be clearer (on desktop it was easier to navigate than on my phone) and I returned one pair of trousers and had to pay £4 but in the same order I had an exchange which you could return for free, but they both went back together so I didn’t really get a free exchange!
I do like that you can browse for an exchange in the return portal but it did also show me choices that weren’t in stock at the time.

The trousers I own are Daisy linen and jersey and they’re both really comfy and versatile but I do wish they pre-shrinked the clothes like Lucy & yak do, I’m 5 ft 6 so not in the tall realm but now I’ve washed both trousers once (at 30 and stretched them when damp) I think I should have considered shopping in the tall section of the website.

They still look great but there’s more breeze by my ankles than on the first wear and it feels like more than the 3% the label warns you of!

That being said I’m sure I’ll make more purchases in the future

I unfortunately had an issue with my delivery . After emailing Alice at the beyond nine team . This was quickly resolved . She emailed me back very promptly and the problem was rectified on the same day . I have been recommended by many friends about this amazing sustainable brand and is very clear why .
I will most definitely be purchasing again .

Not very easy or straightforward returns policy - seemed to have an incorrect set up with the qr code which doesn’t work for Royal Mail pick ups. Plus sizing not great for those who are shorter.

I love the style and comfort of everything I've bought from Beyond Nine, and I love the sustainability and ethos of what they do.

I've never been pregnant, and I never will be, but I have a number of health issues that cause chronic pain, pain sensitivity, and bloating. The looseness of BN's clothes, and the elasticated waists in the trousers, allow me to feel put together without compromising comfort.

I do feel that the quality is a little questionable given the price of the garments. Every linen piece I've bought has flaws (nicks and pulls, patches of discolouration), and the stitching is a mess on some of the Esme tops - loose and overlapping. I also have a Cece dress where the pocket developed a hole after just one wear and one wash.

I've never needed to return anything so I can't comment on the customer service or returns policy, but I am wary of that having read the other reviews on here.

Lovely trousers. There was an issue with Royal Mail but Alice at Beyond None was extremely helpful in getting this resolved.

Really well made clothes made with high quality fabric. They went the extra mile to help me out with a very quick exchange with premium delivery, in time for it to arrive for my holiday! They really care about the people who wear their clothes. 😊

This is my second time ordering as I loved my first pair of trousers so much . Ordered my second pair but needed to return as the second pair was different style which turned out not to suit me ! Customer service was second to none - exchange sorted smoothly and received several updates . So nice to have such excellent customer service- Would recommend!