Beyond Nine Reviews 

136
•
TrustScore 2.5 uit 5

2,5

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Beoordeeld met 1 van de 5 sterren

I am so unbelievably disappointed in this brand. The customer support seems to have different people, none of them communicating between them and a faulty returns system. No one seems to know how any... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

First time ordering and have had these on my wishlist for months… sadly way too short for taller girls. I was very disappointed however at the £5 return fee - for a higher end price tag with no physic... Toon meer

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Beoordeeld met 5 van de 5 sterren

I’ve bought a few items from beyond nine and loved the ones I kept ( the ones I sent back just didn’t suit me). When I had an issue with a pair of trousers that was shedding - I contacted the customer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I have a health condition that requires adaptive clothing, and Beyond Nine's line seemed like a great fit for my needs, so I placed a large order (~$3,000) on September 7th. When I needed help and rea... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kledingwinkel

Geschreven door het bedrijf

Designed by women who have been there, for women who are there. Changing bodies, changing lives, clothing made for all stages of womanhood. Even when your body doesn't quite feel like your own, we're here to make you FEEL GOOD.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

136 reviews

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2,5

Alle reviews

(136)

56 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

The garments are exceptionally well…

The garments are exceptionally well made and soft. Love the feel and shape. Trendy and comfortable. Will definitely buy more items.

11 september 2024
Review zonder uitnodiging
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Antwoord van Beyond Nine

Thank you for this lovely review, Aine. So glad you are happy with our pieces. Thanks, Alice x

Beoordeeld met 5 van de 5 sterren

Great customer experience!

I ordered a top and trousers in the jersey material and loved both. The trousers were a little bi so requested an exchange. I didn’t get confirmation on the shipping so emailed Beyond Nine and they were fantastic. Speedy responses and issue resolved in no time. I’m sorry others had a negative experience but I am really pleased with the quality of the clothing and the service I received so thank you.

20 augustus 2024
Review zonder uitnodiging
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Antwoord van Beyond Nine

Hey Mina, Thanks so much for leaving a positive review. I'm really glad you're happy with the products and the customer experience. Thanks, Alice x

Beoordeeld met 1 van de 5 sterren

Absolute Scam

Ordered from Ireland. 🇮🇪 Trousers don’t fit. Went to return the order and international orders are considered final- no returns. No where is this mentioned along the purchasing journey. Do not purchase from this company.

26 juli 2024
Review zonder uitnodiging
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Antwoord van Beyond Nine

Hey Emma, I'm sorry to hear this and apologise that I didn't spot it sooner. Please do reach out to me on info@beyondnine.co.uk if you still need to change your size. International orders are final sale and this is mentioned on our website but I'm am sorry you didn't see it before placing your order - if you do want to purchase you can reach out to us prior so we can help with sizing and fit prior to purchase and make sure you have something you love. Thanks, Alice

Beoordeeld met 1 van de 5 sterren

Poor quality and customer service

I’ve emailed this company several
Times re a faulty product and they’ve never even bothered to respond, so dissapointing

6 juli 2024
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Hey Stephanie,
I'm a bit concerned our emails aren't reaching you. Please could you review your junk/spam folder as we'd be very happy to replace this item for you. Thanks, Alice x

Beoordeeld met 3 van de 5 sterren

Went scruffy quite quickly

I have a brushed cotton jumper and trousers. On first wear they look ace very soft..admittedly very oversized. But I knew that (but my parents laughed at me !)

But sadly both garments quickly looked scruffy and out of shape so I really wear them as scruffs around the house which given the price was not the intention. The brushed cotton (I believe it is) also shows up so many marks. I am not a messy person (I've a white carpet for a start) but something about the material seems to mark so easily.

First wear fab

After that looks really scruffy:(

18 januari 2024
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Hey there Jo,

Thanks for your review, our pieces do come up generously and some customers size down for a more fitted look (we offer free exchanges if needed which may be handy to know for future.)

We use fleece back jersey for our winter separates and these are made from super soft cotton which does need some extra love when washing which will help keep them at their best.

Please turn your pieces inside out to wash and then wash gently at 30 degrees, once washed please reshape whilst damp if needed. Line dry inside out, do not tumble dry. You can also gentle steam iron to get rid of wrinkles and have them looking their best again.

I hope this helps but if not please do get in touch with us on info@beyondnine.co.uk

Thanks, Alice xx

Beoordeeld met 1 van de 5 sterren

Terrible quality, terrible service

The quality of these clothes is terrible and the custoner service is even worse. Shoddy seams and thin material that tears and frays after just a few washes. I emailed over a month ago and had no response and have now returned both items by tracked delivery (which I had to pay for). I can see from the tracking that the return is received but have had zero acknowledgement and certainly no refund. Save yourself time and money by avoiding this company altogether.

6 juni 2024
Review zonder uitnodiging
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Antwoord van Beyond Nine

Hey Mary,
I'm so sorry to hear this feedback. We aim to reply to all emails within 1 working day and our refunds are processed in 3-5 days of receiving your return item.
Given what you mention above I'm concerned your emails aren't reaching us or that if they have, our replies may have gone into your spam folder. Please let me reassure you that we'd never knowingly ignore anyone.
May you email me directly on alice@beyondnine.co.uk please so we can address the issue you describe and process your refund?
Thanks, Alice

Beoordeeld met 5 van de 5 sterren

The company you can trust.

Beyond Nine are one of my absolute favourite companies. Not only are their items gorgeous, you can see they’re beautifully designed with attention to detail. Also their Customer Service is again, one of the best experiences I have had (& they frequently go the extra mile to help). I can’t recommend the whole team & company enough ✨

4 juni 2024
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Thank you, Sarah. I'm so glad we could help you. Alice x

Beoordeeld met 1 van de 5 sterren

Watch out for sharp edges and metal shards!

My wife’s finger was cut open and left bleeding by a sharp shard of metal sticking out of one of the poppers of her Margot jumpsuit from Beyond Nine. We contacted the company with photos, and got a sorry, and were told that a replacement had been sent out and that we should send the faulty one back. The following week, wondering what had happened to the alleged replacement, we were told that they don’t have any left and offered a refund or alternative colour or style. My wife has bought many times from Beyond Nine, raved about their products, and has probably influenced many other sales for them. But this is probably the last time, given their attitude to a case of actual bodily harm caused by shoddy quality control. Shame on you, Beyond Nine.

3 juni 2024
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Hey Jon, I'm so sorry about the sharp piece on the popper which was missed by our quality control, this was human error on our side during QC checks and I really apologise to you both. Please do reply to me on info@beyondnine.co.uk so we can resolve for you and compensate you for the trouble and upset. Thanks, Alice

Beoordeeld met 5 van de 5 sterren

So comfortable and gorgeous fit

The Esme and Mable light wash set is absolutely gorgeous and such a comfortable fit. I have received so many compliments and will be wearing it for the foreseeable.

25 mei 2024
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Thank you, Emma. That's lovely to hear.

Beoordeeld met 2 van de 5 sterren

They don't publish negative reviews on the website.

I bought the Mabels in the stripes. The fabric was coarse and uncomfortable and they just didn't suit me (they use mostly similar shaped models - my fault for not noticing prior to ordering).

On top of this, return postage is not covered and really expensive which in itself would make me consider ordering again.

I wrote a similar review on the website and they didn't publish it, which seems dishonest. If you check, the lowest starred rating I could find was 3 stars. I actually have a second hand paid in a different fabric from Vinted and although I wanted to support a small business I won't be doing so again.

25 maart 2024
Review zonder uitnodiging
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Antwoord van Beyond Nine

Hey Maddy, I'm so sorry you had a negative experience with us and that I didn't spot this review sooner to reply. If you'd still like to discuss please reach out to me on info@beyondnine.co.uk as it would be lovely to resolve for you. Thanks, Alice

Beoordeeld met 1 van de 5 sterren

I bought a jumpsuit

I bought a jumpsuit. I wore it twice, washed once, according to instruction. The material completely changed and stitching came undone.
I reached out twice via email, 3 times via Instagram, and nobody replied to me. The jumpsuit was so expensive and I expected much more- I certainly didn’t expect the non existent customer service. So disappointing.

8 februari 2024
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Hey Annie, I'm so sorry to hear this! We always respond to customers within 1 business day so I'm concerned we aren't getting your emails or DMs. May I trouble you to reach out to me on alice@beyondnine.co.uk please so we can solve the problem for you and get you a replacement item ASAP. Thanks, Alice x

Beoordeeld met 3 van de 5 sterren

Style over function!!! Love the style and design but the…

Love the style and design but the quality doesn’t match unfortunately. The jogging bottoms “seat” terribly so they develop a really strange shape particularly at the knees. They are not at all tight on me and are a very oversized fit. Not what you would expect with a wide leg design and for the price point. The care instructions should have been a giveaway too… they advise spot cleaning rather than frequent washing!! Considering these clothes are designed and aimed at pregnancy and beyond this is not at all practical. They need to be laundered at 30 degrees otherwise they shrink. Also they need to be laundered to regain their original shape!!! Such a disappointment considering I purchased two coordinating sets plus extra trousers and top….

22 november 2023
Review zonder uitnodiging
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Antwoord van Beyond Nine

Hey Anne, I apologise for not seeing your review and responding sooner. We use organic cotton for our jersey sets and the style is oversize in a lot of our pieces, if not pregnant then choosing the smaller of two sizes or exchanging for a smaller size can solve this. Laundering at 30 inside out helps to protect the fabric we use and makes it last longer and remain lovely and soft. Please do drop me a note if you'd like to discuss in more detail. Thanks, Alice x

Beoordeeld met 3 van de 5 sterren

Room for improvement

I have waited since August to order a jumpsuit. On three separate occasions I have been told the restock date and on three separate occasions they never restocked my size. I have a few items from them in my wardrobe and wear them often but it would be good if they improved the restocking system. Also beware if you need to return - it will cost you!

13 november 2023
Review zonder uitnodiging
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Antwoord van Beyond Nine

Hey Alix, do drop me a note if you'd ever like exact dates on when pieces re-stock, we are seasonal and our re-stock quantities can be less in smaller and larger sizes due to demand so I can give exact advice if you've been waiting for something you like. Thanks, Alice x

Beoordeeld met 1 van de 5 sterren

Wish I had read the reviews on here before purchasing

Wish I had read the reviews on here before buying. As the returns policy is terrible I bought a top for £69 and when it arrived the quality of the material wasn’t worth £69, the sizing was okay but couldn’t justify paying that much for a t shirt where the quality felt a lot cheaper.
The cheapest shipping option is £4.95 and to return I had to pay out of my pocket £8.50 as they say you have to send it tracked. In the refund I was only refunded the £69 so the whole process has left me £13.45 out of pocket. I’ve never had this experience returning an item with any other online retailer.
So avoid buying online unless you’ve tried the product on before and know exactly what you’re getting

27 oktober 2023
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Hey Maz, I'm so sorry to hear you had expensive return costs last year. We have a lovely new return portal now and we offer free exchanges on UK items and subsidised £4 returns for refund. You can also bag free shipping if your order is over £150. I offer sizing and fit advice should you ever need prior to ordering, just drop us an email. Hope this helps and apologies I didn't see your review prior to now. Thanks, Alice x

Beoordeeld met 5 van de 5 sterren

Excellent quality

Everything I have purchased is perfect. High quality, comfortable and still looks good after washing. Delivery is really fast, items come well packaged. Clothes are a little pricey, but well worth it. They will last a long time and will unlikely require replacing

23 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A really caring & quality small business

I stumbled upon this brand, probably through a social media advert, & decided to try their denim jumpsuit. I’ve worn jumpsuits/boilersuits/dungarees for almost all my adult life and finding one as great as this one is actually really rare. The cut and weight of the fabric, the positioning of the pockets, the adjustable sizing - I could go on & on about how much I love it. Then I thought I’d try a ‘Milly’ jumpsuit in black - it’s a very simple design so I expected it to be a good, functional bit of everyday clothing for my wardrobe, something I can hide my lumps & bumps in, but not much more. But it was a LOT more. The quality of the fabric (it’s thick t-shirt material, so I don’t know how this can be true) just feels expensive & ‘luxury’ - so this casual playsuit that looks so great with trainers & cardi (& is insanely comfortable AND flattering) also looks sexy & stylish with a minimal bit of up-styling - I am seriously not someone who knows how to turn a day outfit into a going out outfit, but this brilliantly designed bit of clothing does all the work for you - God, I love it. Having read some of the reviews on here just now, I can say that the clothes are expensive, yes, that is true. My income is low - but I am happier paying an occasional premium price for something that makes me look and feel good, that is incredibly comfortable to wear and that will last - not just from a hard-wearing point of view, but from a classic style point of view as well.

I HAVE reluctantly had to return things (because of my body shape not suiting one of their designs, cant win ‘em all!) and it did cost a lot to do it - this is the only area that is problematic for me - but my experience of the team at Beyond Nine is that I believe they wouldn’t be doing it that way if it wasn’t for a good & reasonable reason. It stings to have to pay money towards expensive postage when you’re not actually keeping the garments, but it CERTAINLY won’t put me off buying their glorious clothes!

I’ve discovered that there really is something special about Beyond Nine, there’s real thought behind everything. The quality of the fabric they use, the consideration that goes into the designs and my experience of their customer service is a truly joyful one - they’re such a personable and helpful team – it’s almost like the good old days when companies actually cared about their customers! I am a big fan, they’ve totally proved their worth as far as I’m concerned, their clothes make me feel good about myself & give me a big confidence boost when I wear them - they’ve got a happy and very loyal customer in me.

30 oktober 2023
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Thank you for your lovely review, Jo. I'm glad you love our clothes and grateful you took the time to write such a helpful, detailed review. Thanks, Alice x

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Items were beautiful but too big. I returned the items but encountered difficulty with Royal Mail delivering the tracked return on time. I was very grateful for the excellent and prompt support and resolution from beyond nine. As a result, I would purchase from them again.

18 oktober 2023
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

So glad we could resolve for you, Thanks Emma.

Beoordeeld met 5 van de 5 sterren

High quality, feel good clothing

Great brand. I have so many of their pieces. Recently bought the black denim coverall and the quality is great as usual. Fit is perfect (went for my usual Beyond Nine size) - providing the sizes of the models on the website and doing try ons on Instagram with different size models is really helpful.

16 oktober 2023
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

So lovely to hear, Thanks Anna x

Beoordeeld met 1 van de 5 sterren

Have to pay to return heavy items

Paid £300 for two jumpsuits. Ordered a size S which is still really big and I’m 6 weeks postpartum so still on the bigger side. Their sizing definitely isn’t accurate.
I checked the returns procedure to find you have to pay for returns postage. The two jumpsuits are very heavy in weight so will cost a lot of money and on other reviews you need to ensure it is tracked as the warehouse tends to lose the item so will cost even more. Not what I would expect from a company with items as expensive as theirs. Basically I’ve just paid to try on and return two items which aren’t suitable. Really do like the clothing but won’t be purchasing in future as you can’t guarantee the normal size you take will fit and you’re out of pocket paying to return the item.

3 oktober 2023
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Hey Lucy - I'm sorry to hear this! Would you be happy to reach out to me info@beyondnine.co.uk so we can assist you and turn your experience around? I'd be happy to offer you sizing advice so we can get you in your perfect fit next time. Please be assured we'll always refund you, we just sometimes need to make sure the item has been delivered and for this tracking is super helpful. Thanks, Alice x

Beoordeeld met 3 van de 5 sterren

Don’t Buy Online

As with most maternity clothing, items are best tried on before purchase. The sizing and measurements provided online and by the customer service team just don’t match the reality.

The returns process involves paying for a tracked and insured service, which means that postal charges come to around £14-15 for an item you return.

Alice offered a swift refund having received my item and kindly offered the original postal charge but it wouldn’t inspire me to buy again.

£10 to effectively try on and return an item of clothing (for a group of women who have changed shape and aren’t usually sure what size they are from store to store) isn’t an affordable or sustainable approach for the consumer

30 september 2023
Review zonder uitnodiging
Logo Beyond Nine

Antwoord van Beyond Nine

Hey Katie, Thanks for your feedback, I'm sorry we didn't get your size right 1st time. I'm glad us chatting through a resolution to the return process helped though I'm sorry you wouldn't want to shop again. Should you change your mind or wish to discuss sizing again in future please reach out. Wishing you all the very best. Alice x

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