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Beoordeeld met 2 van de 5 sterren

Have written to them twice in the last month with questions re billings and why a bought item suddenly became UNavailable with ZERO response when asked. Obvious increase in sizes of under one carat... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

After receiving a notification that I had won an auction and paying the invoice, I received a notice that technical difficulties voided this auction. The following day BIDS ran the footer notification... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Chris is thinking of BIDZ NOT BIDS BECAUSE BIDS JUST OPENED AT THE END OF NOV. SO HOW CAN IT BE THAT HE IS WAITING FOR A COUPLE OF MONTHS FROM A DELIVERY FROM A COMPANY THAT HAS NOT BEEN OPEN FOR A CO... Toon meer

Beoordeeld met 5 van de 5 sterren

I have purchased jewelry and leather goods from BIDS. The experience is unique when one follows products being sold through an auction. I found exquisite pieces of jewelry from luxury brands and uniqu... Toon meer

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3,2

Gemiddeld

TrustScore 3 uit 5

202 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 42% van zijn negatieve reviews beantwoord

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3,2

Alle reviews

(202)

21 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Auction won but not accepted

I have bought several items and I’m very happy with them and the service provided… but I have also won some auctions and never received the rings I’ve won… they say no reserve but it seems that is not true at all and I have proof of the auction I’ve won so don’t expect to get your items won because you may not get it

13 maart 2025
Review zonder uitnodiging
Logo Bids.com

Antwoord van Bids.com

Dear Rhonda,

We are sorry for the inconveniences the problem caused. When we replied your email, we got the following message:
"Your message couldn't be delivered to ... Their inbox is full, or it's getting too much mail right now."
You may also get an immediate assistance over the phone.

All our items come with a money-back guarantee and if you do not receive the product, just contact our customer support team and you will get a full refund.

Customer Service: support@bids.com
Customer Service:
+1-310-855-3525

Operating Hours:
Monday - Friday
8am - 5pm EST

Beoordeeld met 1 van de 5 sterren

I have been a happy customer for years

I have been a happy customer for years, however, while watching the bids recently Ive noticed that when I win a bid, it just disappears snd doesnt turn up on my won page. Has anyone else had this happen. Its usually really nice items that I got for a good price. Not the right way to do business.

25 maart 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I have bought multiple items from your…

I have bought multiple items from your company and never had a problem. I recently purchased a diamond ring and was sent an email saying that it was delivered. I have not received it. It was a gift for a good friend of mine. I have sent many emails and left many messages and not heard from anyone. I have paid for this ring and am surprised that nobody has contacted me.the order number is BIDS56961.I have left several messages and not had a reply. I had to tell my friend that i don’t have a gift for her.

21 februari 2025
Review zonder uitnodiging
Logo Bids.com

Antwoord van Bids.com

Dear Valued Customer

We are sorry for the inconveniences the problem caused. Would you please provide us with the order # you are referring to? Also, please make sure you are writing your messages to support@bids.com or call us at :

Customer Service:
+1-310-855-3525

Operating Hours:
Monday - Friday
8am - 5pm EST

all the emails are answered within the next 24 hours.
We appreciate your cooperation.

Beoordeeld met 3 van de 5 sterren

Great site but the posted retail price are misleadingly incorrect

Great website for some fun and some nice jewelry HOWEVER please don’t take their “retail prices” at face value. There was a stainless steel watch that had a “retail price” of $1400 which, when you search up the brand, the only places selling it is Walmart, amazon, and Shein. Real retail price for that watch ended up being about $30. Looking at the pieces that I won auctions for I saw similar situations. It must be said that the price I paid was still lower than the real retail price I found with some research, but the real price is nowhere near the retail that is advertised. Unfortunately, I was one of the presumably many people who gave the advertised retail price too much weight is their willingness to buy. Not disappointed in the jewelry, but this one and only complain is important.

3 januari 2025
Review zonder uitnodiging
Logo Bids.com

Antwoord van Bids.com

Dear Valued Customer,

Bids.com is an auction house. Here you have a chance to win the items only at $1. Very often our customers win the items below real value. We do not mention the real values, we do not have them. However, we display the Retail Price which is the suggested price by the manufacturer, and it can be used only for comparison. If you have any concerns, please contact our Customer Support Team and we will be glad to assist you.

Beoordeeld met 1 van de 5 sterren

Purchased a necklace 6 days ago,paid…

Purchased a necklace 6 days ago,paid immediately.
Item has not been shipped as of day 7 and I have called customer service 3 days in a row,have sent several emails and not one response or phone call back to me as promised within 24 hours per their recording.

13 december 2024
Review zonder uitnodiging
Logo Bids.com

Antwoord van Bids.com

Dear Richard

We are sorry for the inconvenience the problem caused. According to our records, your order was paid on the 7th, and on the 20th, the pendant was delivered to you. Also, all your emails were answered in chronological order. If you have any concerns, please contact our Customer Support team either by email or by phone and we will be glad to assist you.

Beoordeeld met 5 van de 5 sterren

"Excellent experience on Bids.com

"Excellent experience on Bids dot com! Smooth transaction, accurate description, and timely shipping. Highly recommend!" - 5/5 stars.

17 oktober 2023
Review zonder uitnodiging
Logo Bids.com

Antwoord van Bids.com

Dear Brittany! Thank you so much for taking the time to leave a positive review! Your feedback motivates us to continue providing excellent service and products. We are grateful to have you as our customer and we hope to serve you again in the future.

Beoordeeld met 2 van de 5 sterren

Poor quality

I bid on a gold necklace claiming to be worth over $300 and it looked and felt cheap(like plastic) not to mention the shipping took forever.Just be sure not to bid too high If something really catches your eye

23 april 2024
Review zonder uitnodiging
Logo Bids.com

Antwoord van Bids.com

Dear Sue,

We do guarantee the authenticity of the items we are selling. Also, all the items come with a money-back guarantee. it means that even if you are not happy with the product received, you may contact our Customer Support Team and receive a full refund.
As for the shipping timeframes, we have vendors who are located in the US and abroad as well. The shipping timeframes are indicated on the description pages.
 Feel free to contact us for any further assistance you may need.

Beoordeeld met 1 van de 5 sterren

Buyer Beware! Bubblegum Machine Worth

Someone mentioned Bidz.com & Bids.com, to that person who criticized the mentioner, they ARE the same company. Do a tiny search.
My experience. I received 2 items I bid on many WEEKS ago. I'm SO elated I didn't bid higher, or bid on other items. Unfortunately, there's 1 item enroute.
What I hold here, IS NOT what the seller described. I hold a ring that has a plastic center, supposed to be a Genuine Gem. Nope!
A BUBBLE GUM MACHINE WIN, FROM YOUR LOCAL MARKET PLACE (you know, as you enter the grocery store your kiddo wants a quarter to gain a find from within the 1st ever slot machine in life!)
The other microscopic pink stones? are so tiny if your face is not up on it, you can overlook them. What is supposed to be "REAL DIAMONDS" lol the green stones, or supposed to be green stones is in fact painted green. SO my question is WHAT DIAMONDS!
The 2nd item is hideous. I actually thought this 2nd piece would be great to break down for other jewel pieces I'd create. But the photo onsite shows the stones within this piece are in fact larger than what I hold. The jewel bits on this piece look like the plastic pieces I use to decorate trim and seasonal artwork. The kind that kids make friendship bracelets from. This was supposed to be a brooch of a castle. Somewhat cute in the photo listing. Don't get me wrong the metal encasing the plastic beads, is so heavy I can't imagine anyone being able to wear it as is. Thereby the removal of the 'stones' was a great idea. To create different pieces off this 1 item, many times over, making the purchase and cost overall cheap.
Sellers do NOT make it clear that their peddling 'toy' quality.
This site states that all merch are QUALITY JEWELRY pieces.
I don't understand how so many other reviewers are happy & posting positive comments about this site.
When someone says, "What is sold here IS QUALITY merchandise" I expect to receive QUALITY = REAL STONES! REAL GOLD! REAL SILVER!
Not TIN, metal, and PAINTED rings!!
That is exactly what I received. I paid real $ & received lies.
I could ham this site, and take these items to a well known jewelry appraiser. Then take the findings to the local authorities.
Simply put, copy cat items, are in fact illegal here in the USA!
All these items have come from China.
Not saying all things from China are bad. I love the pottery, some art, foods/herbs, wisdom from the elders & authentic housewares (stuff my grandparents came home with when they traveled back 60 years ago - before PLASTICS became the replacement to QUALITY.)
I am SO fed up bidding or buying items claiming to be one thing, and they turn out to be copycats, imposter items, or flat out lead filled plastic health risks.
This site, thus far is a copy cat of Top Hatter.
Selling crap on crackers, for real dollars.
While the seller has my money, and I hold their crapware. I am a very disgruntled consumer.
Whether it be the FTC, BBB, or the local authorities (Local PD, DA, & a Lawyer) I am on a mission to bring to light the falsities of this site.
I also find it extremely odd, that ONLY wares are being sold from CHINA. Not Italy, USA, Germany, Portugal, etc.
Only China! And not top notch quality sellers, mind you.
With what I have been sent so far, I would rather play Russian Roulette and bid on palettes coming from various retailers, than waste another dollar here at this site (Bids dot com).
People, if you're here reading this review, you're doing good. Doing your 'do diligence' into a possible BAD experience and waste of your hard earned income.
*If you take your pen or pencil and spray paint it GOLD or SILVER THAT would be of more value & worth than any item you may (Or may not, some people never received their paid items. Lost $$ though!!) bid, win, and hopefully receive.
May be the folks here on this site, if legit, are used to wearing fake items. I'm not. I do love a good deal, but wear the real deal.
I feel like I bid on a Gucci & received a Coochie.
Places like this make honorable retailers, selling real wares look bad.
EDIT: 07/22/2024
I received the 3rd item a few days ago. A beautiful blue (I'm guessing crystals or Rhinestones)
watch. Until I turned it over. The back has thin scratches all over it. Feeling really used here. I bid on NEW not used items.
I've already reached out for a return for the 1st 2 items, I'm not shocked there's been crickets with this site.
I'll be reaching out once again, to add this item.
I wasted too much time, energy, and money on this site.
Now I'm spending more in Warnings.
EDIT 07/30: Received an em from the site. They won't release a refund until I remove this review. THAT is a form of EXTORTION! AND A FELONY!
Thank you Bids.com.
I couldn't post that email here, but the lawyer, police, and DA will be over the moon!
THE REVIEW STAYS!
I personally don't want ANY ONE2 follow in my footsteps into loss! This site stole from MANY, DON'T BE 1 OF THEM. Please. NO *

28 juni 2024
Review zonder uitnodiging
Logo Bids.com

Antwoord van Bids.com

Dear Jennifer,

First of all, we apologize for the inconveniences you experienced with us. We would like to thank you for taking the time to post the review. 

Bids.com works with the vendors. We only work with reliable vendors who are located both in the US and abroad. We would like to let you know that 99% of our customers are happy with our service and with our products; otherwise, we would not stay in business so long and would not have positive reviews. 

You contacted our Customer Support saying that you are not happy with everything you received. You wrote that the items were of bad quality. Bids.com guarantees the authenticity of the items we are selling. This is why we asked you to provide the evidence (the photos), as we would like to check this unpleasant situation with our vendors, and if the items are really bad, we could consider refunding you in full even without a return. However, we did not receive them. 

 The return policy of Bids.com says that if a customer is not happy with the item received, receives it damaged, or is not as described, we provide a free return label, and you send the item back for a full refund. Per your request, the return shipping label was sent to you via email. Please send all three items using the label, and as soon as the vendor receives them, a full refund will be issued immediately. We did not refuse to accept a return and refund you. You may consult our return policy on the site:

https://www.bids.com/pages/return-policy

In our correspondence, we gave you some tips on how to differentiate vendors; we even offered a free item from the US vendor for you to try; however, we got no reply from you, but you continue to edit your review here. Once again, as we stated in our emails, we did not force you to remove your review, and we are sorry for the confusion. It is your right to place it.

Bids.com is not Bidz.com; we are different companies. We launched in December 2018.

We understand that you might be very unhappy with our products, and we are sorry for this. Still, we believe that we provide the best Customer Service. We cooperate in each case and try to resolve all the matters in a customer-friendly manner. Even if it contradicts some of our fixed terms, we try to understand the particular situation the customer has and offer him our proper assistance in a flexible way. We would be very glad and pleased to have you as one of our valued and appreciated customers, and we hope to continue our business. We truly hope that you will enjoy bidding and purchasing on our site and have nothing but a pleasant experience with us. 

Thank you for shopping at Bids.com.

Beoordeeld met 5 van de 5 sterren

I'm loving Bids I ordered the wrong…

I'm loving Bids I ordered the wrong size on a ring I bought and I had no problem to change the size They were very understanding about it I have got lots of great stuff from this site and at a great price

30 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

HORRIBLE CUSTOMER NO SERVICE.

Update - Bidz contacted me after my review on here and did correct their mistake and refunded my money which am glad they did so ill be changing my 1 star rating to a 5 star rating.

Am not sure how this site is getting this good reviews for it might not be real people for I bought different orders from bids which I did receive some items and never did receive the rest of my orders. I called thier customer service number that no one ever answers, I emailed every department but only got a response from someone and after 2 response they ignored all other correspondence. I also got 3 wrist watches that where of very low quality and cheaply made that I told them I would like to return but also fell on deaf ears. I just don't understand how difficult it is to communicate with someone that is spending money on your platform. I will change my review ones all my concerns are treated.

30 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Murano Bracelet

I bought a bracelet as a gift on this site. It arrived quickly and when I opened it, I loved it! I decided to keep it for myself. The merchandise I have purchased on this site has exceeded all my expectations. I enjoy looking at all the items, putting my bid on the one I would really like and getting a bargain when I win the auction.

10 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Originality for a gift

A great way and surprising way to shop!
I get very pleased when I win a bid, they offer different goods you never knew you wanted or-needed and always affordable prices for you.
I would recommend this site as a new way to shop for originality of a sure one off.

11 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love Bids.com

I love Bids.com, I love their products and the excitement of winning a bid on my favorite items is wonderful and thank you for having such a great variety of items.

10 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered a ring from Bids

I ordered a ring from Bids, it arrived in good time, the packaging was cute, the ring is gorgeous & very elegant. Impressive for the price & the customer service was very polite & helpful!

18 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Years of bidding

I have used bid.ca for quite a few years and have never been disappointed. Having 5 granddaughters I was able to get them all their birthstones in earrings, necklace and rings and a number of items for myself. I highly recommend this site

2 oktober 2023
Review zonder uitnodiging

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