The cabin was clean and spacious. I think it would be better if you had the WiFi codes posted next to the TV, and some instructions about how to get just normal viewing and about how to access the p... Toon meer
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My stay with Big Bear Cool Cabins was genuinely lovely. From the moment I arrived, the cabin felt warm, comfortable, and cared for — the kind of place where you can exhale and settle in. Booking w... Toon meer
Loved the complex and the location within the complex. The price was great it allowed us to host our friends without having to have them contribute. The space was large enough to have a family break... Toon meer
this is my second time renting a COOL CABIN - the staff are extremely nice but the cabins cleanliness is NOT VERY GOOD. My suggestion is to establish a check list for items in each cabin/house to be c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Big Bear Cool Cabins
Geschreven door het bedrijf
Explore Vacation Rentals at Big Bear Cool Cabins —
Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake,
Big Bear Cool Cabins invites you to experience the best of
Southern California’s natural beauty year-round.
Lakefront Cabins at Big Bear Cool Cabins
Pet Friendly Cabins at Big Bear Cool Cabins
Hot Tub Cabins at Big Bear Cool Cabins
Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!
Contactgegevens
586 Bonanza Trl, 92315, Big Bear Lake, Verenigde Staten
- 9098667374
- info@bigbearcoolcabins.com
- bigbearcoolcabins.com
4,5
Uitstekend
9K reviews
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Antwoord van Big Bear Cool Cabins
Hi Meike,
Thank you so much for the great review! We’re glad you enjoyed the home, beautiful lake, and wonderful Big Bear climate. We appreciate you choosing Big Bear Cool Cabins and hope to welcome you back again soon!
Great Cabins for a Big Bear Vacation
This was our fourth time getting a cabin with Big Bear Cool Cabins. It was a great experience every time. The cabins are lovely and the staff is super friendly, helpful, and professional.
3 augustus 2026
Antwoord van Big Bear Cool Cabins
Hi llka,
Thank you for your continued support! We’re honored that this was your fourth stay with Big Bear Cool Cabins. We truly appreciate your kind words about our cabins and team, and we’re grateful for your trust in us.
We look forward to welcoming you back for many more memorable Big Bear getaways!
What was wrong many things the stairs…
What was wrong many things the stairs leading up to the home/cabin had many loose stairs and made it unsafe to carry anything up the stairway the house had an ant infestation and also spiders were literally on the stove and in the bedrooms no one cleans all the cob webs in the windows and the shower head was leaking and was turned sideways and had no light in the shower which we literally had to shower in the dark. Also when I called the office not and also I text about 2 of the problems nothing was resolved other than they brought us some ant poison you should have orkin or a pest control service to remediate part of the problems we know it is the forest but we should not have to worry about being bit by spiders inside the home we have a 6 year old to worry about. We also live in what was a forest and have pest control take care of that....
30 juli 2026
Antwoord van Big Bear Cool Cabins
Hi Prz,
Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced during your stay and understand your concerns regarding safety, cleanliness, and pest activity.
We appreciate you bringing these items to our attention. We did work with you to move your reservation to another cabin upon your request in an effort to help resolve the situation and make your stay more comfortable. We have also documented your feedback regarding the stairs, pest concerns, shower, and maintenance items and will be reviewing these with the appropriate teams.
While mountain properties can occasionally experience insects due to their natural surroundings, we agree that interior pest concerns should be addressed promptly and will continue working with our vendors and housekeeping teams to improve preventative measures.
We apologize that your experience did not meet expectations and appreciate you taking the time to provide detailed feedback. We hope to have the opportunity to provide you with a much better experience in the future.
Disappointed
Unfortunately, this stay was very disappointing and did not provide the relaxing vacation experience we expected.
The home was extremely dusty and did not feel thoroughly cleaned. There were ants throughout the property, along with ant traps placed everywhere, which made the issue feel ongoing rather than properly addressed. Many areas and items were also locked up, making the space feel unwelcoming and somewhat tacky compared to other Airbnbs we have stayed in.
The most uncomfortable part of the experience involved the neighbors. A neighbor behind the cabin approached my husband and accused him of being on private property, even after he explained that we were renting the home. She then began taking photos and videos of him and our truck. Other neighbors also approached us and took pictures and videos. Having to repeatedly explain that we were paying guests while being treated with aggression made us feel harassed and unwelcome.
We drove a long way for this trip, only to have such a terrible and upsetting experience. I sincerely hope we are able to receive some form of compensation given the condition of the property and the treatment we experienced.
A vacation is supposed to be an opportunity to relax and escape, but this stay left us uncomfortable, heartbroken, and ready to leave. I hope the owner addresses both the condition of the property and the neighbors’ treatment of future guests.
2 augustus 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not provide the relaxing experience you were hoping for. We understand how frustrating and upsetting it must have been to encounter cleanliness concerns and to feel uncomfortable due to interactions with nearby neighbors.
We appreciate you bringing these concerns to our attention. We have documented your feedback regarding the condition of the home and will be reviewing these items with our housekeeping and property teams to ensure areas needing attention are addressed.
We’re also sorry to hear about the interactions you experienced with neighbors. We understand how important it is for guests to feel welcome and comfortable during their stay, and we regret that this situation impacted your vacation experience.
As a gesture of goodwill, we have issued a refund for one night of your stay. While we know this does not change the experience you had, we hope it reflects our commitment to addressing guest concerns and making things right when issues arise.
Thank you again for sharing your feedback, and we hope to have the opportunity to provide you with a much better Big Bear experience in the future.
Very responsive great problem-solving I…
Very responsive great problem-solving I can’t say enough good things. The property we rented have not been particularly stellar and I’m hoping next time I can step it up a notch.
1 augustus 2026
Antwoord van Big Bear Cool Cabins
Hi Patricia,
Thank you for your kind words! We’re so glad our team was able to provide responsive communication and help resolve any issues during your stay. We truly appreciate your understanding and are always here to make sure our guests have the best experience possible.
We look forward to welcoming you back and helping you find a property that is the perfect fit for your next Big Bear getaway!
Cool Big Bear
Oh, let's see, first of all the staff of Big Bear Cool Cabins are TRULY CONCERNED with the safety and well being of their customers! If things aren't right with your rental, they go out of their way to make it right! We will NOT use anyone else when, renting in Big Bear, CA!
30 juli 2026
Antwoord van Big Bear Cool Cabins
Hi Sylvia,
Thank you so much for your heartfelt review! We’re truly grateful for your kind words and trust in Big Bear Cool Cabins. Our guests’ safety, comfort, and overall experience are always our top priorities, and we’re happy to hear that our team was able to provide the care and support you deserve.
We appreciate your loyalty and look forward to welcoming you back for many more Big Bear getaways!
Well needed getaway
Good communication. Easy booking, accessing the cabin - direct access vs checking in at a specific location. Cabin was ready as promised. It had everything we needed for a relaxing weekend away (except AC!) Loved the huge backyard and deck. We ate all our meals outside and the yard was perfect for our dog too.
24 juli 2026
Antwoord van Big Bear Cool Cabins
Hi Laurie,
Thank you for staying with us and sharing your feedback. We are so happy to hear that you enjoyed your stay. We look forward to seeing you again.
Loved the cabin very comfortable and…
Loved the cabin very comfortable and the accommodations were exceptional. Definitely coming back.
28 juli 2026
Antwoord van Big Bear Cool Cabins
Hello Francisco,
Thank you for choosing Big Bear Cool Cabins. We truly appreciate your kind words and look forward to welcoming you back for another memorable mountain getaway soon!
Always Very professional and easy to…
Always Very professional and easy to deal with. Properties are always clean and set up for for families to enjoy time away.We will back !!!!
26 juli 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for choosing Big Bear Cool Cabins. We truly appreciate your kind words and look forward to welcoming you back for another memorable mountain getaway soon!
Antwoord van Big Bear Cool Cabins
Hi Paul,
Thank you for your kind review! We’re so glad everything worked well and that you had a great stay. Thank you for choosing Big Bear Cool Cabins. We truly appreciate your support and hope to welcome you back for another mountain getaway soon!
All kids of issues
Coffee filters missing
Dish water broken
No curtains in the second upstairs bedroom
Location of the house was nice
27 juli 2026
Antwoord van Big Bear Cool Cabins
Hi GP,
Thank you for your feedback! We’re glad you enjoyed the location of the home.
We apologize for the missing coffee filters and the missing curtains in the second upstairs bedroom. We’ve shared these items with our housekeeping and maintenance teams so they can be addressed.
Regarding the dishwasher, we’d like to clarify that the home is not advertised as having a dishwasher, so while we understand your disappointment, it is not listed as an included amenity.
We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.
That was another great two night stay…
That was another great two-night stay with Cool Cabins. The unit is little outdated; however, it is friendly, warm, and cozy, and located in wonderful location. The booking process was easy, and staff did a good job on communication. Will definitely come back next year! Thank you.
26 juli 2026
Antwoord van Big Bear Cool Cabins
Hi Boris,
Thank you for your wonderful review and for choosing Big Bear Cool Cabins again! We’re so glad you enjoyed another great stay and found the cabin warm, cozy, and in a wonderful location. We also appreciate your feedback about the home's décor and furnishings, and we’ll share it with the homeowner for future consideration.
It’s great to hear the booking process was easy and that our team provided excellent communication throughout your stay. We truly appreciate your continued support and look forward to welcoming you back next year!
The Cabin location is perfect
The Cabin location is perfect. The Cabin was not cleaned to its full potential the cabin for the price can be modernized. The rules can be a little excessive.
21 juli 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your feedback! We’re glad you enjoyed the cabin’s location. We apologize that the cleanliness and updates did not meet your expectations and will share your comments with our housekeeping team and homeowner for review. We also appreciate your feedback regarding the house rules and will continue looking for ways to improve the guest experience.
We hope to have the opportunity to welcome you back for a better stay in the future!
The house perfectly suited our family
The house was perfectly suited to the needs of our family of 6 adults and 6 kids. The dining table seated all of us every evening for our home cooked meals! Everyone was comfortable. If we found something amiss, BBCC corrected it. We could not have asked for a better setting for our fun reunion.
15 juli 2026
Antwoord van Big Bear Cool Cabins
Hi Bruce,
Thank you for your wonderful review! We’re so happy to hear the home was the perfect fit for your family reunion and that everyone had a comfortable stay. It’s great to know the dining space was enjoyed for your family meals and that our team was able to quickly assist whenever needed.
We truly appreciate you choosing Big Bear Cool Cabins and are thrilled you created such special memories. We hope to welcome you and your family back for another amazing getaway soon!
Awesome cabin we stayed at
Awesome cabin we stayed at. Great lake to swim in and good neighbors.
21 juli 2026
Antwoord van Big Bear Cool Cabins
Hi Andres,
Thank you for your wonderful review! We’re so glad you enjoyed the cabin, the nearby lake, and the welcoming neighborhood. We appreciate you choosing Big Bear Cool Cabins and hope to welcome you back for another great mountain getaway soon!
It was beautifu
It was beautifu. But it was no A.C only heat
And it was to hot we couldn't sleep. The patios were durty not like it on the picture.
19 juli 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your feedback. We’re glad you enjoyed the beauty of the home, but we’re sorry to hear that the temperature made your stay uncomfortable and that the patio condition did not meet your expectations.
We’d like to clarify that this home is not advertised as having air conditioning. Many homes in Big Bear do not have A/C due to the mountain climate and typically cooler evenings. We understand that warmer-than-usual temperatures can still impact comfort, and we appreciate your feedback.
We will also share your comments regarding the patios with our team for review. Thank you for helping us improve, and we hope to have the opportunity to welcome you back for another Big Bear stay.
Always have a good experience booking…
Always have a good experience booking with Cool Cabins. The entire process is easy from booking the cabin, check to departure. I visit the area frequently and you are my go to company for rentals!
20 juli 2026
Antwoord van Big Bear Cool Cabins
Hello Delana,
Thank you for your amazing review and for choosing Big Bear Cool Cabins for your many visits to the area! We’re so happy to hear that our booking, check-in, and departure processes have made your stays easy and stress-free.
We truly appreciate being your go-to rental company and are grateful for your continued support. We look forward to welcoming you back for many more Big Bear getaways!
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your wonderful review! We’re so glad to hear our team was helpful and available throughout your stay. We truly appreciate your kind words and look forward to welcoming you back to Big Bear Cool Cabins again soon!
The staff at our check was AMAZING
The staff at our check was AMAZING! Prior to our check in we called a few times with question and each person who answered was friendly and was able to answer every question. We even got a cool cabin doggy bowl for our doggy.
8 juli 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your wonderful review! We’re so happy to hear our team provided such a great experience from the moment you reached out. We love helping answer questions and making sure our guests and their furry family members feel welcome, including those special touches like the Cool Cabins doggy bowl! 🐾
Thank you for choosing Big Bear Cool Cabins, and we hope to welcome you and your pup back for another amazing mountain getaway soon!
Our 7 night stay in Big Bear
From the initial payment to the final check out the communication was smooth and easily understood. Any questions I had were answered promptly. When we were short towels, some were delivered almost immediately.
14 juli 2026
Antwoord van Big Bear Cool Cabins
Hi Dawn,
Thank you for your wonderful review! We’re so glad to hear that your experience was smooth from booking through checkout and that our team was able to quickly assist with anything you needed.
We truly appreciate your kind words about our communication and service. Thank you for choosing Big Bear Cool Cabins, and we hope to welcome you back for another great mountain getaway soon!
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