Big Bear Cool Cabins Reviews 

Beautiful location by the lake, with 5 nice bedrooms. The customer service is amazing.

Lovely experience.
Our spring break vacation went wonderfully. It was calm, relaxing, and so atmospheric. Cool Cabins were very helpful and incredibly responsive for anything we needed. Would be booking future vacations through them.

This is the second time I have rented from you. (I accidentally went through Vrbo instead of directly to Big Bear Cool Cabins). Nevertheless, the cabin was beautiful and spacious. Everything was clean and necessities provided if we forgot to bring. I will always rent directly through Big Bear Cool Cabins on every trip to Big Bear Lake.

Place was nice and clean and the team was super helpful.

The cabin and the area were beautiful. Very good customer service. Warning: When you get the key, don't leave it on the flimsy key ring they give you, it falls off very easily. If you lose it, they charge $150 to replace it.

I took my family for a quick getaway and the cabin was perfect for the trip. It was clean and comfortable. It’s also near the shops and restaurants.

Great location and fun place to stay with kids! Communication was quick and easy.

Game room and hot tub were a hit! Would definitely come back.

Hello, unfortunately we would have to rate it a 2.5. The first thing was the sliding glass door handle fell off right as we were opening the door so I had to keep putting it back on our whole stay! Then my son and I went in to the downstairs bedroom and I see my son reaching for something and luckily I was able to stop him because it was a live mouse trap above the bed on right hand side next to a picture! Then when the heater would go on and off it sounded like someone was trying to break in, which was not pleasant at 2/3 o'clock in the morning while sleeping! The last main issue is the hot water! The hot water maybe lasted 10 minutes and that's being generous! With six people needing to take a shower after a long day at the lake, that's like just over a minute per person to take a shower and did not work out too well for us! There was a few other things but the above is the main reason for my score. Overall these issues unfortunately took away a lot from our vacation time and is not what we expected especially because we plan a trip once a year and this is the first time we felt this way but we usually rent from Airbnb. Not trying to be difficult just stating my experience(s). But if those issues were fixed we would have definitely rated it closer or a 5 for sure!

Big Bear Cool Cabins is definitely a great company to use for your stay at Big Bear. I loved that I was able to save their number and text them with any questions I had. Their response time was great and the experience was better than having to email or call an automated number. I had rented a tobaggan for the snow, but unfortunately, there was no more snow. I was able to text them about it and they refunded me the price. The check-in link was great at providing anything you might need with check-out instructions, reataurant recommendations, as well as things to do that don't involve snow, which is great if you end up going on one of the hottest years and miss the snow! The cabin we chose was great, too. They have various cabins to chose from to meet your needs and are pet friendly. We will definitely be using Big Bear Cool Cabins for our future visits!

Second stay here. Management is responsive and helpful. We love the view from the kitchen and deck, especially in the mornings and evenings.

Awesome accommodations, very comfortable and every need carefully met. Great location!

Such a cute cabin, with big windows. The rooms are a good size and the bathroom was so cute and appeared to be recently remodeled. We love getting away to Big Bear and always us Cool Cabin rentals for good prices and such cute cabins to choose from.

The cabin was so cozy. A perfect getaway. The staff was super helpful and quick to respond to any questions we had. We can’t wait to come back!

everything was perfect....my family enjoy so much the house

First time ever. It was great

When we got to cabin we were an hour early. They were very nice, the cabin was cute and cozy. We has a visitor the whole time we were there. There is a nice size squirrel that lives on the property. The only thing that I didn't care for is that to dispose of garbage was at a different area that was 11 mins away. The kitchen had everything we needed to use. There were games and 2 tvs and a DVD player with plenty of dvds to play also the fireplace was the center of the delightful living room. Other then that we will be back. They also offered us a discount if we wanted to stay a few days longer. Definitely worth the stay. My childern enjoyed the peace and quiet that the cabin had. The was a sign that said the cabin isn't a cabin it's a feeling!! We stayed in the a frame cabin with a loft that could sleep 4. And the bedroom was downstairs with the bathroom next to it. Very relaxing. Very nice experience. We had also brought our dog so she could enjoy the experience with us. Very nice neighborhood she enjoyed the quiet and relaxing atmosphere as well. They also had the wifi available for the internet. Thank you

We recently stayed with Cool Cabins and overall had a positive experience, especially when it came to customer service. When we ran into an issue during our stay, their team was very responsive over the phone and quick to help resolve the problem, which we really appreciated.

That said, their electronic communication could use significant improvement. We did not receive any check-in or check-out information ahead of time, which made the process more confusing than it needed to be. Simple updates like a text confirming the cabin is ready, along with the lockbox code and basic arrival instructions would go a long way in making the experience smoother and more seamless.

If Cool Cabins can improve their messaging and automated communication, they would provide a much more polished and stress-free guest experience.

We picked this cabin specifically for the size, sleeping arrangements, and based on pictures because it was on the water with a dock. Even some of the reviews from other guests indicated they loved using the dock for fishing. When we arrived one of the first signs we had seen in the cabin was to not use the dock and no fishing as it belongs to the lodge. We were very disappointed on this as we had booked this location specifically for that purpose. We still have to give a good review though because it was clean, a lot of towels available, a nice sized fridge, and my family loved all the board games available.