Big Bus Tours Hong Kong Reviews 

Wanted to begin survey of Hong Kong with a stop number 5 of a red branch - haven't managed to find her though the place of a stop was passed repeatedly. Have been forced to go by the beginning of a route. Having passed on beauty to a branch, were convinced that stops are simply not visible. Then having moved on the ferry to Kowloon, have gone to look for a stop number 10 to pass on a blue branch. Looked for more than an hour, but haven't found a stop though were precisely in the place specified on the card. By us during this time hasn't passed any bus of Big Bus tours.
The travel in itself on a red branch is rather interesting, but nevertheless is provided to information insufficiently.

Fantastic service loved all the routes and especially good using the fast pass for the peak tram

The sellers on Kowloon dock side were very rude. Always 'too busy' to assist. Even to the point of giving us our tickets after purchasing online. We had to pay to go back across the water to do this. HK island ones though were really helpful and informative.

Great orientation to Hong Kong. Couple of connection points for earphone jacks didn’t work

The Hong Kong operation of this company is a shambles. Buses turn up fulll and you cannot get on. Staff disappear when people start complaining, there are no bus stop signs so you don’t know if you are waiting in the right place. Hop off/ and hope to hop back on if you are lucky.
DO NOT USE THIS COMPANY.

An awesome way to get around Hong Kong and Kowloon to see all the important venues in a short period of time. The narrative was easy to hear and very informative. Some pick up locations were not easy to find because of the lack of signage but people were very helpful when they saw us looking at the Big Bus map which was really useful.

reliable, efficient and relaxing

I enjoyed the day tour but the night tour was was not worth the money specially since at the end of the tour the driver came up to the top deck and yelled at us to get off of the bus. This made me quite upset as it was in the middle of nowhere, after dark. That’s right, the night bus does not bring you back to the pickup point. Nor do they let you know ahead of the trip. Luckily for me, I met some folks that knew where the ferry was so I was able to get back to Hong Kong island with no problem.

So easy and simple. Downloaded the app on my phone, found out exactly where I wanted to go and what I want to see. It was so simple to buy tickets on line on my phone pick the tickets up and jump on the bus. I would recommend this to anyone who is visiting Hong Kong. Simple and quite interesting. Pick up your earphones plugged them in and listen to the interesting commentary of what’s going by out the window. It was simple fun and would do it again. Thank you very much big bus.
StevenO

I booked on-line. Actually it was so difficult to find the bus stops.

Visiting Hong Kong for only a couple of days the tours were a great way to acquaint ourselves with this lovely city.

Great tour, do this first rather than trying to do the things on your own. There packages include a great deal of tickets for a low price.

Auch in Hong Kong gute Organisation wie in vielen anderen Städten, die wir schon vom BIG BUS aus gesehen haben. Also ein muss für Hong Kong Besucher

The bus is on time and it comes with some complimentary tickets i.e. Star Ferry, The peak or observatory deck...
Love the priority queue for the Peak as I can skip the long queue. A small suggestion is to put a queue line with label so Big Bus Tour Ticket holder will know which line to queue (instead queuing the general ticket line).

Driver was rude and barely spoke English. We asked a question regarding the next location but was only answered by a grunt and hand gesture to quickly move inside. We were a couple carrying a 4-month old baby and we wanted to sit at the upper deck but as soon as we boarded, the driver immediately sped off, leaving us little time to barely hold on to the handle bars and wait until we reached the next stop to go up the stairs. Also, there were signs everywhere that says people were not supposed to stand while on-board, yet a lot of the passengers were standing at the lower deck. Overall, a convenient way to sight-see but we won't take Big Bus in Hong Kong again.

The tours are fine and very interesting, the problem was the attitude of the staff at the Peak Tram. We are a family of 4, our smallest just 4 years old and therefore according to big bus policy free. But there are benefits such as the Peak Tram ride or the ferry that need extra tickets which we just got for 3 people. My claim that we need 4 tickets was denied, because we just paid for 3 big bus tickets?! So we ended up buying extra tickets for our small one, because contrary to what is promised, you only get tickets for paid travellers. Do as a matter of fact children under 5 are not free but rather pseudo free...