Hi, I wanted to come here and let everyone know about my experience. 1) I ordered the wrong model by mistake; the issue was solved under 10minutes (by quick messages on whats app). 2) The... Toon meer
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Lees wat reviewers zeggen
Absolute disgrace of a business. Ordered a black Nixon 51-30 for a xmas present in December, instead received a gold Nixon Sentry Chrono Gold! $100 price difference on their website. Emailed... Toon meer
Bedrijf heeft geantwoord
Very disappointing with your service. When I messaged you guys to ask about the product I got prompt reply but now after wasting my money yet not receiving the order,I’ve been trying to contact you pe... Toon meer
I have just bought my 4th watch from this company. They are excellent to deal with and offer a totally professional service. Their products are wonderful! Each one has arrived in New Zealand in 5-6 da... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Big Daddy Watches is a trusted retailer of authentic designer timepieces, proudly serving customers across New Zealand and Australia. Our mission is simple: to bring luxury and style within reach by offering genuine watches from leading international brands at competitive prices. With fast shipping, reliable service, and a strong commitment to customer satisfaction, we make buying a premium watch easy and secure. Every piece we sell is 100% authentic, sourced from authorized distributors, and backed by our dedicated support team. Whether you’re searching for a bold statement piece or a refined classic, Big Daddy Watches is here to help you find the perfect timepiece.
Contactgegevens
Auckland, Nieuw-Zeeland
- bigteam@bigdaddywatches.com
- bigdaddywatches.com
I’ve brought a watch which I haven’t…
I’ve brought a watch which I haven’t received I’ve been trying to contact them and no reply! I’ve ordered the watch for fathered day so it’s quite sad. I’ve had no delivery updates what so ever
30 augustus 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Pearl, I am sorry to hear this. Please note that your package has already been delivered and we have sent you emails regarding your tracking / shipping update.
Thank you
One of the best
From order to delivery, everything went smoothly and as advertised. I bought the watch as a gift, but now I'm considering getting one myself. Great quality and great company. Thank you guys.
28 augustus 2023
Review zonder uitnodiging
Best watches ever
Kia ora whanau! This company sells the best quality watches. I have been buying from them since 2018 and i have purchased 5 watches so far and never had issues with any of the watch. The packaging and the quality of the watch is 100% genuine. Delivery is through DHL which is super fast. Recently I ordered Maserati watch but being diesel big daddy watches fan I was tempted to buy another diesel watch and wanted to return it. I contacted them on the provided number and there was swift response according to their time zone and working hours. They were so kind and i was able to return the watch without any hassle. I highly recommend this website for the watches. Its affordable and comes with the warranty as we get from the store. I just wanna thank you bigdaddy team for providing good customer service and genuine watches. God bless you all. Lots of love and blessings from me. Vic -:)
24 augustus 2023
Review zonder uitnodiging
Absolute scam - AVOID, AVOID, AVOID
Absolute scam! I was sent a legal notice from Burberry stating that I was importing counterfeit goods as my watches were flagged as suspicious with customs AVOID, AVOID, AVOID! Now I have paid for product that I never received as it was confiscated
4 juli 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Rebecca, I am sorry to hear that and I apologies for the frustration. Your feedback is valuable to us, and we take all concerns seriously. We are investigating this matter thoroughly to ensure that such incidents do not happen in the future.
To address this matter, we are taking immediate action and we will be issuing a full refund for your purchase.
Again, I am very sorry for the inconvenience caused and I 100% understand the frustration and appreciate your understanding as we work to improve our processes.
Thank you,
Salma
Need to give minus stars if possibe
Need to give minus stars if possibe. I ordered a watch from them order #11319BDW for $165 and they delevered that to aramex [one of the worst logistics company] and saying that we dispatched your product to courier service and that company simply asking to pay 10500 [ which is $185] for watch to get delevered by simply saying it was customs fee. No country in world charges $185 customs fee for $165 watch. When i contacted big daddy regarding, they simply saying thats not their responsibility. Completely disappointed. Dont get cheated like me
22 augustus 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Rithish, I am sorry to hear this. Upon reviewing your order, I can see that we've sent an email on the 5th of August where we explicitly mentioned "Please also note that there will be additional customs fees that you need to pay once your order has been dispatched." We were transparent with you from the day you placed the order with us.
You are located in India which unfortunately as you know, has notably high customs fees, and these fees are often based on the declared value of the item, rather than its purchase price. I know this can be frustrating but we are obligated to adhere to the customs regulations of each country. Kindly clear the payment as soon as you can so you can receive your package at the earliest. We are happy to offer you additional store credit for your upcoming purchases with us :)
Again, I apologize for the inconvenience caused and if you have any doubts or questions please send us an email.
Thank you,
Salma
DO NOT BUY FROM BIG DADDY
The first couple watches I order very happy.then they sent me a dead diesel watch tried emailing no reply and can't log into the system like I've been wiped dodgy dealing these guys DO NOT BUY FROM big daddy watches scam artist order #9789BDW
18 mei 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Filz, I am sorry to hear that. Can you please edit your review with the order number? This will help me look into the issue more closely, as I couldn't find your name in our records. I want to assure you that we take your feedback seriously, and since you've had great experiences with us in the past, rest assured that we're dedicated to maintaining our quality of service and making things right.
Thank you,
Salma
H3ll yea Daddy
H3ll yea Daddy, so good watches! LETS GOOOOO!! INSANE QUALITY! my friends are so jealous of me daddy, OMG i love these watches. bye bye BIG daddy
9 augustus 2023
Review zonder uitnodiging
Got my guess watch today
Got my guess watch today. Thank you 😊 great service.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Thank you Pawan! Your feedback is extremely important to us and we are happy to hear that. We'd love to offer you a good discount for your next purchase with us :)
Thank you,
Salma
Beware people
This company seems like SCAM. I’ve ordered 3 watches nearly a month ago and still I haven’t received them :-( I did text them on WhatsApp to find out my order updates my messages was seen but no reply. Please please people beware of purchasing from “bigdaddywatches.com” This company is real CRAP 😡😡
1 augustus 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Dilip, we apologize for the delay. However, according to our system your package was delivered on 7th August :) Again, I am sorry for the delay and I have raised the issue to the concerned department. I would love to offer you further discount or store-credit for your next purchase with us to make up for the inconvenience caused. Kindly reach out to us at bigteam@bigdaddywatches.com.
Thank you,
Salma
No shipping update provided for my order
I have ordered a watch and I am trying to get information regarding my shipping details but no response. Sent couple of email, whatsup messages and trying to ring them but it says restricted incoming phone calls still haven't received any update regarding my order.
30 juli 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Jyoti, we shipped your order on 1st August and the package got delivered 7th August via DHL express. We have also replied back to you in a timely manner.
We kindly ask you to edit your review as it's based on false information.
I have ordered a ring and have had no…
I have ordered a ring and have had no shipping notification or anything it has been a week lucky I did not buy watch as well I have emailed them and called with no reply this site is a scam
21 juli 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Kane, we cannot find your details on our system. Please send us an email with a valid order number so we can track it down for you.
We ship within 1 - 2 days and delivery takes 5 days. Perhaps you entered the wrong email address, therefore you're not able to receive our updates? Please do send us your order number so I can assist you better.
Thank you
Beware
Beware. Watches may come with a flat battery (mine did). My watch did not look brand new as the packaging it arrived in does not close properly with watch. They offered me store credit what good use is that going to do? Never buying from here again sticking to the normal and not some shady business!
24 juli 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Baxter, the watch you ordered is an AUTOMATIC WATCH - The puzzling question is: how can a watch without a battery end up with a flat battery?
We've responded to your email and informed you to wind the watch. I recommend to watch a youtube video on how to use and maintain an automatic watch.
Please be assured that all our watches are brand new and undergo thorough quality checks before being shipped to our customers.
I kindly ask you to edit your review as it's based on false information.
Order #10911BDW
Order #10911BDW
Going to have to dispute a refund with my bank since they have held my money for a week without shipping my order after claiming it was marked for fraud.. I have emailed twice with no reply which is concerning because an order marked for “fraud” should probably be a priority.
6 juli 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Amani, thank you for taking the time to leave us a review. We have established protocols to address orders that may appear as potential fraud in our system. Following these protocols is a requirement for us. After receiving your email, we've processed and shipped your order just today, you should get an email from us with the tracking and shipping details. We hope you re-edit your review as soon as you receive your package. We apologies for the inconvenience caused. Thank you Amani.
Purchased my dad a gift from this…
Purchased my dad a gift from this website. He's usually a picky man when it comes to tastes, I was expecting to return the watch back in-case he ends up not liking it but he loved it! Seriously, their collection is huge from classy to trendy watches. 100% RECOMMEND.
20 juni 2023
I received a faulty watch
I received a faulty watch, emailed them about it and never heard back from them again to resolve the issue. Very disappointed, do not recommend!
1 mei 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Helena, we apologize for the inconvenience caused by the faulty watch and the lack of response from our team. We take this matter seriously and want to resolve the issue for you.
We're more than happy to offer further discount or store-credit to make up for the inconvenience.
Thank you and again, we apologies for the inconvenience.
Great customer service!
Great customer service!! Got my watch within 5 days after placing the order. Love the watch that I bought from them. Told my friends & fam about big daddy watches as I know they won't disappoint.
29 oktober 2022
Woooooooow
I would like to recommend Big daddy Watches. Woow my purchase came intact and all my concerns and queries were handled well.Not only are the prices resonable their customer service is exceptional. Thank you 😊 💎💎💎💎💎
19 mei 2023
Review zonder uitnodiging
Ordered 3 Boss watches all fake
Ordered 3 Boss watches they all are fake and duplicate watches. I did contacted them and they said it’s original but it’s fake. Thief they should be reported to police and court.
100% lie I have txted you on what’s app and your guy stoped replying. I have original boss watch and even the font of boss is not same. I don’t need to take to a jeweller because it’s very clear it’s a fake watch. If you are so honest give me your address I will come and talk to you guys.
22 april 2023
Review zonder uitnodiging
Antwoord van Big Daddy Watches
Hi Ankiit, your review is misleading to other.
Please be advised that all watches on our website are brand-new and 100% authentic.
If you are concerned about authenticity, we recommend taking the timepieces to any Jeweller of your choice to assess them for you.
Thank you,
Salma
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