Big Padlock Reviews 

Brilliant facility secure clean and value for money easy access as required staff are brilliant and helpful would highly recommend

The friendly atmosphere and how quick it was also for future extension every thing is very simple

We love it very good space love loading bay..very nice people will nkt use anywhere else ever

Friendly and professional staff member,
Was perfect doing business here

Fantastic service, good value for money. Brian was a particularly helpful

Friendly helpful service

An excellent service. Ben and Brian are friendly, and nothing is too much trouble.
I felt reassured my belongings were safe , and dry in a unit.
I’ll miss our chats Brian Miah over the past 2 years.
Keep the good work up!

Great service
No problem at all with this company would highly recommend to family and friends even got a refund when I passed my keys in overall a pleasant experience

My brother passed away and he had a unit.Big padlock dealt with the situation with compassion and professionalism to resolve the issue.Special shout out to Brian Miah who was excellent throughout

Brilliant staff and very amenable to my needs. Nothing was too much trouble to accommodate my short and long term needs. Very secure facility.

Good, secure storage that was easily accessible. Excellent customer service, quick to respond to emails and very friendly in person. Very reasonably priced.

Moving in itself is stressful, add to that not knowing where you are moving and there is your recipe for pure chaos but despite all my variables, if's and maybe's, Gavin was super helpful and accommodating and I was relaxed knowing at least my emergency storage option is sorted. 5 star customer service 👏

Quick, easy and friendly to get set up

Amazing service and staff. Denis explained how the storage unit worked and left no detail out. Would have been lost without him. Great staff hard to find. Met carol briefly, just as nice.

Staff are fine generally - we don't actually need to have much contact with them. But Big P decided to add another floor to the Halifax storage location without adding another lift. So generally, you're fighting to get your stuff into the lift, especially when the couriers are in there, or someone's bringing their worldly goods in because they're moving and temporarily between homes. So, you can cope with that, but today the lift is broken and there's no alternative way to move your stuff upstairs. As it happened, we could manage, just about - we've left some stuff in the car for the time being - but what about those people on the new top floor with more, or heavier, stuff who face carrying their stuff up several staircases? It's really poor. If you're increasing income by adding a floor, don't make fools of your customers by not adding a second lift at the same time.

Dennis was very helpful and accompanied me throughout my introduction and experience of storing my belongings
Where to park how to offload how to transfer my goods how to lock up how to enter and leave and my documentation

Fantastic service by friendly staff. The whole process was really easy. I would definitely recommend the company.

Friendly reception staff, who rang back when they said they would.
Well looked after when we called in to pay and walk the site

Absolutely would recommend Big Padlock for self storage, competitive rates, great and friendly customer service, 24 x 7 access and all ground level. Good parking and loading/unloading undercover. Even toilets and coffee available.

I contacted Big Padlock looking for some storage space so that I can clear out and sort the 'Junk' in our garage as there was hardly rome to move. I contacted Big Padlock on the suggestion of a Friend who had used them beofre. They got back to me suggesting that I come in to see them so that we could talk over what I required in the way of space for the items that I would be storing. We were shown a couple of sizes that were normally used fora garage full of items and we agreed on a smaller size than I at first thought we would require, which came in cheaper. The costs of the rental of the space, the level of access to the space, and the payment methods were all explained in depth, with the first payment being taken there and then by card. All in all a quick and easy transaction with the friendly staff. Very Happy