Bike Hero Reviews 

My front tire had gone and I realised my bike required a service. So it was collected and all communication was excellent. There was an issue with the tire but it was dealt with so professionally. I would not sure another service in the future.

The Bike Hero team were fantastic- from
Collection, keeping me updated on progress and delivery. Will continue to use their services

Amazing service, always very flexible and reasonable prices. Pick up and drop off is such a relief and makes it a lot easier. Tim has been excellent.

Prompt friendly convenient. Much easier than dealing with local bike shops.

Fantastic service all round. It was really easy to schedule a pick up, comms were prompt and efficient and my bike rides like a dream after its service. Thank you so much!

Staff were helpful on the telephone. My bike was collected as arranged, serviced and returned within 48hrs, all very efficient

I loved that they come and collect the bike and then return it. They did a good job too.
I have an Estarli electric bike and was pleased to see they service electric bikes. Thanks Bike Hero

Easy to make contact with Bike Hero.
Did a great service on our son's road bike.
Collected the bike from our home and also returned it.
Thank you Bike Hero Team.

It’s not easy to find genuine expertise for servicing high-end bicycles. Bike hero know their stuff, and did a great job on my titanium road bike

Excellent service

Being told promptly and honestly what needed to be done and when it could be done by.
My only beef - as a 78 year old - is your electronic messaging - never certain that my replies had been received and acted upon.

Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reasonable, and the support continued even after the bikes were delivered. You guys truly rock! 🤘

Great company, great service, very easy to book and painless pick up and drop off. Will recommend to my friends and use again!

The service was quick and the bike is working well but I was told I would get a call first to discuss the problem first

Bike Hero collected the bike, even on a very busy traffic day, repaired it and returned it in less than a week, all the while keeping us informed as to what was happening.

The quality of work is excellent. But a request I logged with Hubtiger seemed not to have been received, and the times of collection and return are less flexible than they used to be.

Very professional and efficient service, friendly staff. The work carried out quickly. Highly recommend.

Further to reply, I didn't receive a text and there was nothing in my spam, but I appreciate you likely had issues.

I booked my bike in for a simple replacement rear tube. Bike repaired fine. My only issue is with the front page of the website which states 'free delivery and collection' and 'from 48hr turnaround'. It took 2 weeks from booking to having my bike returned and I was also charged for collection and delivery. Once bike was fixed, there was no communication for days and I had to enquire, whereupon it was delivered the next day. I suspect the free collection is offered only for a more expensive service but the website is not clear and you need to be aware of this.