Bike Hero Reviews 

Prompt and clear communication of pick-up, charges and drop-off. Quick turnaround of my bike. I was impressed and have recommended you to others.

We had a new e-bike from Halfords and the spokes kept breaking. Halfords were useless. We tried two bike repair places before Bike Hero and the spokes only lasted a day. They ordered in spokes which were custom made from high strength steel and no more broken spokes!

The crew at Bike Hero are not just a team, they are THE A team! Friendly, cost effective and professional! My new bike servicing partner for life. Many thanks guys!

It was easy to arrange bike pick up. They communicated clearly and I'm really pleased with the result. Great job. Would recommend 👌

Fantastic experience. We use our Fiido D3 Pros as daily commuters. Bike Hero did a fantastic service on both bikes. They were thorough and communicated really well throughout the whole process. From collection, to assessment, to quote approval and parts resourcing and finally delivery, they were friendly and informative the whole way through. Huge thank you to Matt for your help with our bikes and getting us back in safe saddles. 5/5 stars will recommended in a heartbeat.

Honest and provide a great service. They advised me what should be done and what had a bit of life left. Top service.

Super helpful and convenient, and fixed my bike brilliantly

An easy process with good communication. The price remained the same as quoted. Hard to fault

Excellent service, highly recommend.

Very convenient service offering bike collection and drop-off, with SMS updates to let you know when this will be.
Overall the quality of the service was good, but:
1. I needed to chase for updates when I hadn't heard anything after the 72-hour turnaround period mentioned on the website.
2. Issue with gear cable was resolved, but gears came back incorrectly indexed.

Really impressed, bike returned and feels brand new 😊

Very thorough service, bike returned in good clean condition. Comms with technician was good and advised where problems were found and how much it would be to resolve.
Took a while longer to return once the job was completed but didn’t cause me any issues.

My experience with bike hero has been absolutely flawless. These guys go above and beyond to fix your bike, as they also come and pick it up and drop it off, while being very communacative all all points, plus they do an excellent job clean and repairing. Honestly I love this company. 11/10

Great convenient service and top quality servicing.

Bike hero did a great job on my ebike, full service and new brake pads and discs. Was informed of the repairs and price before they did the work and now I have the bike back it feels like a brand new bike.
Only reason I did not give 5 stars if that the bike was not picked up or dropped off on either of the days I booked which was a little bit frustrating waiting in all day for them not to turn up. But will still recommend and will be using them again for next service.

Excellent service

July Update - Based on immediate follow-up by Bike Hero, following my original review, I have now updated to 5 stars. They took my issue up and have followed through to resolution... 5 star service! Thank you.

" The pick-up and drop-off service was extremely convenient, and my bike came back looking like new—the work done definitely improved its performance. However, I have mixed feelings overall. I paid well over £200 for the service and parts, and had specifically asked for one of my tyres to be checked due to recurring punctures. Although I was told the tyre and rim tape were fine, and that nothing further was needed, I’ve since had three more punctures. Given that it’s a Schwalbe Marathon Plus (which isn’t typically prone to punctures), I was disappointed that the issue wasn’t investigated further—especially as I’d asked whether the rim tape could be renewed. After raising this again, I was advised to consider replacing the tyre. At this price point, I expected a more proactive approach and a clearer resolution to a concern I’d flagged at the outset. "

Amazing service from start to finish. First class. Was looking to have my wife/my bike serviced before going to CParcs and looked locally. My local centre just gave me reasons to look again due cost timeframe and will not offer pick up and drop off. After more research I find Bike Hero and they said no problems and it was collected next day and returned in next day looking brand new. Wow and it does not end there they offered the 2nd bike at 30% off. I have now booked in 2 more bikes for September- you will not be disappointed

Efficient, good communication and good value for money. Great to have home pickup and drop off.