Bike Hero Reviews 

Fast service

Really great service from Matt and Toby on a Shimano warranty replacement. Great to deal with and always very helpful - cheers, Josh

Quick and thorough service, they made recommendations and were knowledgable. Bike was picked up and returned to me on specified days.

Great service.
I needed a quick turnaround on what became a complex service
Would highly recommend

Good service at a reasonable price. See you next year!

Fab service. Clear communication throughout, bike picked up and delivered without issue. Highly recommended

The guys make it very easy to get your bike fixed the pick up and drop off was perfect for me

Top marks, great service, will use again thank you!!

Super speedy (when other shops said they'd need a couple of weeks), hassle free (they collected and returned to my home, even when I wasn't there), it was cost effective, and the original quote was the final price (no supposedly necessary parts sold).

Totally Pro.
Easy to use.Client oriented
.Technical competence.
5 star experience.

First time using bike hero, to do a service on my Trek FX hybrid bike that is overall in good condition, but had some gear indexing issues (and probably needed other parts replaced after 5 years).

I can happily fix myself common bike issues, like changing the inner tubes, tires, break pads, chain, cassette. However, indexing the rear gears is more challenging, as well as replacing the bottom bracket if required (need special tools) etc.

Excellent online communication before the collection, to clarify a few things (like whether they were going to fix the gear indexing issue as part of a regular service).

Collection was done on the agreed day. One hour timeslot estimate was provided at the start of the day, and the friendly person arrived on time.

While they had the bike, they advised on some parts to replace, and requested agreement online. The price charged for parts was reasonable, and labour was already included in the service paid.

Once bill was paid, a delivery day was scheduled online. Bike was delivered next day, and once again a one hour timeslot estimate was provided and respected.

Overall, very happy with the experience and service provided. Friendly people to deal with.

Considering also that bike was collected from home and delivered back, and the fact that additional labour cost is not charged when parts need to be replaced, the price is very reasonable for London.

I will surely tell my friends.

First time user.. after hunting around for a bike shop I dropped in here on the off chance of a repair to my bike …
I arrived before opening time and was welcomed in … bike was repaired and called me back within the hour and was
Amazed at how cheap it was ..
Will be using again

I’ve just had my Kona gravel bike serviced by Bike Hero. I went for the gold service. The team at Bike Hero have done a fantastic job. The parts required were spot on in my opinion. The collection and delivery service is a great feature and communication with the team was excellent. I will be using Bike Hero again.

Communications were quick and clear. Nike collection and drop off very smooth. Nike condition on return was excellent after service and parts renewed.
I thought it a bit pricey after the original £100 service was added to by parts cost of £139 which was fair bike needed them but I did think service cost could have come down as parts were things involved in servicing and dismantling for that.

Love the service where bike was collected from home and delivered back.
Good communication with extras that were needed.
Got my old bike back riding like new !

Wonderful team of mechanics who are very friendly and super experienced. Much better than any shop with a servicing dept on the side. Highly recommended.

Excellent service from start to finish. Collection and drop-off were arranged at a time that suited me perfectly. My bike, which needed a major refresh and several parts replaced, now runs like new. The pricing was very reasonable, and the communication throughout the entire process was clear and proactive. I’ll definitely be using them again and wouldn’t hesitate to recommend their services.

Great service. Pick up and drop off were really easy plus I added a few extra things which was easily done with a quick phone call. Very happy and would definitely use again.

Excelkent service - very clear communication and good price - picked up and dropped off a few days later

Great service, from the collecting time to inform of what was needed and to return. I don’t have a bike support to take the bikes,so this home collection was just brilliant.easy to contact them.quick service and my son is happy with the bike.