Best online payment system I have ever used. The support team is excellent — they reply promptly and help resolve issues quickly and professionally.
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They where asking me to provide provide a source of funds from my crypto investment while I haven't even done Thier verification..a lot of docs,and hide behind regulations to ask for doc that not even... Toon meer
Bedrijf heeft geantwoord
Данным продуктом я пользуюсь с момента создания! Не могу сказать что у них все было сразу идеально, но в процессе работы они устраняли все недочеты и вводили новшества удобные для клиентов! Я до сих п... Toon meer
Bedrijf heeft geantwoord
Я отправила фото паспорта и видео в Bilderlings для открытия личного сберегательного счёта. Одновременно случайно подала заявку на выпуск пластиковой карты к счёту (не сразу поняла, куда нажимать). Но... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Connect with the world, pay with Bilder. From rapid bank transfers around the world to cutting-edge cards with guaranteed cashback, Apple Pay and Google Pay and more.
Contactgegevens
London, Verenigd Koninkrijk
- marketing@bilderlings.com
- bilderlings.com
3,7
Gemiddeld
235 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Good app
Good app . But charges are high compare to other services
24 september 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear William Patterson,
Thank you so much for the positive feedback! We're delighted to hear that you are enjoying our app.
We wish you continued success in all your future endeavors!
Warm regards,
Bilderlings Team
Thankful to Eric , my personal manager
I am owner of the company with account here , want to thank my personal manager Eric for the quick response and attention. It’s very important to help clients make business process much smoother..easy to get in touch , fast to get help . Thank you
18 september 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Irina,
Thank you for taking time and sharing your positive thoughts! We are happy to hear you are enjoying working with us! Rest assured, we will pass along your kind words to Eric.
We wish you continued success in all your future endeavors!
Sincerely,
Bilderlings Team
The intake process was very smooth
The intake process was very smooth. Kristians Vainora was very helpful and responsive.
14 september 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear KL,
Thank you ever so much for sparing a moment to share your positive feedback. We are delighted to hear that you are satisfied with our services. Rest assured, we will convey your kind words to Kristian
Wishing you all the best,
Bilderlings Team
Good comunication and imidiatly…
Good comunication and imidiatly response.
19 september 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear GR,
Thank you for your positive feedback! We're delighted to hear that you are satisfied with our customer service.
Wish you all the best!
Sincerely,
Bilderlings Team
Positive replay
I thank manager Eriks for his help and prompt resolution of issues. Overall a very positive experience working with the company.
13 september 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Arseni Bryleu,
Thank you for the 5-star rating! We are delighted to hear that you are enjoying working with us! Rest assured, we will pass your kind words to Eric.
Wishing you all the best!
Warm regards,
Bilderlings Team
Don't even think to apply if you're…
Don't even think to apply if you're Russian/Belarus citizen. Compliance took 2 weeks, and what did I got? No, you cannot have GBP account. No, you cannot enable SEPA on your EUR account (you need to have EU residence; but if I had it why the hell do I need you?). No, you cannot have USD account (no explanation at all).
Sending SWIFTs cost as high as 0.7% (min 75 EUR - it is insane). Virtual card is very limited in spending, and eventually it just stop working no matter what.
No fees for closing account but they charge 5% (min 500 EUR) for "holding fees".
Totally disappointed. 0/10
28 augustus 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Eugene,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you have not been satisfied with our service. Firstly, we want to assure you that we are committed to ensuring that the services offered by Bilderlings meet our clients’ expectations.
As you know, Bilderlings Pay Limited is an Electronic Money Institution (‘EMI’) authorised and regulated by the Financial Conduct Authority, which is a financial regulatory body in the United Kingdom.
In setting the rules for the provision of services, we strictly observe the acts that regulate operation of EMIs to make sure that all processes are in full compliance with the requirements and procedures set forth by statutory regulations and conform with the requirements set forth by our partners.
We may not provide any service to you (including SEPA and SWIFT) unless we receive all necessary documents that should be submitted according to the set procedure.
Regarding our fees, we take transparency seriously. A detailed price list is available on Bilderlings website to ensure that our clients have a clear understanding of the associated costs.
Regarding the issue with your virtual card, we understand that technical glitches can sometimes occur, and while they may be beyond our immediate control, we always strive to resolve them as swiftly as possible to minimize any inconvenience to our customers.
In any case, Bilderlings genuinely value your feedback, and we want to thank you for taking your time and coming up with the reasons for your dissatisfaction.
Regards,
Bilderlings Team
Amazing experience...
Amazing experience and great customer support. Special thanks to Eriks and his team.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Valerie,
We greatly appreciate you taking the time to share your positive feedback. It's truly a pleasure to learn that our customers are enjoying their experience with us. Your satisfaction holds significant value for us. We will make sure that your kind words are related to Eriks.
Once again, thank you for your time.
Warm regards,
Bilderlings Team
Very comfortable bank for business and private customers!
All services work well, as well as managers and support! Good application and online banking, good exchange rates. I hope you will develop new services and keep the quality approach further.
29 juni 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Alexander,
Thank you for sharing your positive review. We greatly appreciate your kind words! It’s always a pleasure to hear that customers are enjoying working with us. Your satisfaction means a lot and we are grateful for your confidence. Thanks again for your time and pleasant words.
We wish you success in all your future endeavors!
Sincerely,
Bilderlings Team
Very quick and good support
Very quick and good support, easy to communicate, also have no problem with payments all over the world, easy to use and clear mob application. Fast delivery. I ordered a phisycal card with international delivery, and there was an issue with my contact phone number, manager Eriks Sterns helped me to fix it with courier service and was in touch with me until I got the card. Thank you!
23 juni 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Александра,
Thank you so much for sharing your positive review. Your satisfaction is our greatest reward, and it means a lot to us to know that we were able to meet your expectations.
We will make sure that your pleasant words are related to Erik.
We wish you success in all your future endeavors!
Sincerely,
Bilderlings Team
Special thanks to Karina Gizatullina
I've got the best experience while confirming my identity to get full access to my bank account. Karina had had so polite and respectful! I was pleasantly surprised! Thanks a lot!
9 juni 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Roman,
Thank you for sharing your wonderful feedback. We are glad to hear that you had a positive experience with us and appreciate your kind words. We will continue to work hard and strive to provide the best service possible. We will make sure that your positive words are related to Karina.
We wish you success in all your future endeavors!
Sincerely,
Bilderlings Team
Special thanks to Eriks
I sent a request for SEPA-transfers a several days ago ( it wasn't valid to me earlier ) and it's valid to me now. It took just a couple of days to check a necessary documents provided from my side without any usual bureacratic red tape in such cases. I'd like to thank for a high professionalism my personal manager Eriks Sterns and your compliance department.
8 juni 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Vladimir,
Thank you for sharing your positive experience with us! It’s always a pleasure to hear that customers are enjoying working with us.
Your feedback is precious to us as it encourages us to continue delivering excellent customer service. We are committed to maintaining the high standards that you experienced, and we for sure will pass your kind words to our dedicated manager Erik Stern.
Thank you again for your time and pleasant words.
We wish you success in all your future endeavors!
Sincerely,
Bilderlings Team
Great and efficient customer support…
Great and efficient customer support and continius developments in Bilderlings. I am thrilled to use it.
1 juni 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Erhan Sarlak,
We are happy to read your positive review. It’s always a pleasure to hear that customers are satisfied with our service and our team was able to provide the best possible experience. Thank you for taking the time to share your thoughts.
We hope that our dedication to providing exceptional service continues to benefit our customers!
We wish you success in all your future endeavors!
Sincerely,
Bilderlings Team
Compared to classical banking
Compared to classical banking, Bilderlings provides preeminent client service to its customers. Law fees, instant payments, direct access to private banker and always open to finding a constructive solution. Special thanks to Eriks Sterns for prompt responses to all querries and proactively contacting customers to provide a solution.
28 mei 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Kostyantyn,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that our services meet your expectations. We strive to provide exceptional service and build strong relationships with our customers, so it's fantastic to know that we have succeeded in your case.
Your feedback is precious to us as it encourages us to continue delivering excellent customer service. We are committed to maintaining the high standards that you experienced, and we for sure will pass your kind words to Erik Stern.
Sincerely,
Bilderlings Team
Antwoord van Bilder
Dear Станислав,
Thank you for sharing your positive feedback with us. It means a lot to us and we will definitely share it with Nelli.
We wish you all the success in your future endeavors.
Sincerely,
Bilderlings Team
Amazing Experience . Fast and reliable
They are fast and experienced in everything. An expert named Nelli helped me a lot in all processes. I have no more doubts about sending my funds here. Thank you for everything. I would definitely recommend.👍
10 mei 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Mehmet Keflioglu,
Thank you for sharing your wonderful feedback. We greatly appreciate your kind words! It’s always a pleasure to hear that customers are enjoying working with us. Your satisfaction means a lot and we are grateful for your confidence. We will make sure that your positive words are relayed to Nelli.
We wish you success and smooth accomplishment in all your endeavors and goals.
Sincerely,
Bilderlings Team
Appreciate the support
Appreciate the support. Very easy to deal with. Would like to stay connected with the bank.
27 maart 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Vladimir,
Thank you for your kind words! We are thrilled that you had a positive experience dealing with us! We pride ourselves on providing the best possible customer service. Please feel free to reach out to us if you need any assistance or have any questions. We look forward to continuing to work with you!
Sincerely,
Bilderlings Team
Все отлично
Все отлично! Служба поддержки великолепная. Работу проверим в дальнейшем 👍
21 maart 2023
Review zonder uitnodiging
Antwoord van Bilder
Уважаемый Павел,
Спасибо, что поделились с нами положительным отзывом! Мы рады слышать, что наша служба поддержки оправдала ваши ожидания! Будьте уверены, мы и в будущем сделаем все возможное, чтобы вы остались довольны нашим сервисом!
С уважением,
Команда Bilderlings
Very fast and professional handling of…
Very fast and professional handling of the issue of changing the contact number that was linked to the account.
2 maart 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Robert Jackson,
Thank you for your positive feedback! It’s great to hear that you are satisfied with our service.
We are passionate about providing our customers with the best experience possible, and it is a pleasure to hear that our efforts have paid off!
We wish you success in all your future endeavors!
Sincerely,
Bilderlings Team
SCAMMERS!!!!
99% reviews on here for them are fake. This is a big scam company. Avoid them !!! Dont even apply if you dont want to lose your money. And they will also charge you €20 just to review your application 😂😂 scammers
24 februari 2023
Review zonder uitnodiging
Antwoord van Bilder
Dear Patrick,
Thank you for taking time to write your feedback. Any feedback about the work of our company helps us understand the expectations of our customers. It is very important for us to resolve any issue in the process of mutual cooperation.
We cannot identify you by your nickname here, please contact us at complaints@bilderlings.com, indicating your name, surname, company name (if any). This will help to understand the situation you described in detail and find a solution.
Sincerely,
Bilderlings
Antwoord van Bilder
Dear Екатерина Крупская,
Thank you so much for submitting your positive feedback. We are happy to hear that our services meet your high expectations!
Customer satisfaction is our top priority! We are always striving to provide the best possible service to our customers, and it is gratifying to hear that our efforts have paid off.
We wish you success in all your future endeavors!
Sincerely,
Bilderlings Team
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