Bilder Reviews 235

Best online payment system I have ever used. The support team is excellent — they reply promptly and help resolve issues quickly and professionally.

Working with Viktorija Bilderlings has honestly been a very positive experience for us, because every time we had a question or ran into an issue, she was responsive, professional, and genuinely helpful, and that kind of reliability makes a huge difference in day-to-day operations; I also want to mention Denis, who was very supportive during onboarding and made the whole process feel clear, smooth, and stress-free from start to finish, so overall we’re truly happy with the support and the way both of them handled everything.

They where asking me to provide provide a source of funds from my crypto investment while I haven't even done Thier verification..a lot of docs,and hide behind regulations to ask for doc that not even required ..not worth it exactly the type of bank that would move quick to block your funds even if u provided docs ...stay away

With the technical support of your customer success specialist, Roza Romankova, everything was done super fast and efficiently.

You came here to talk about my responsibility. Let us go through yours, line by line, using your own words.

Your final reply. Eight April 2026. Reference RC-22/08.04.2026.

You wrote: "the payee holding an account with us."
That is your merchant. You onboarded them. You conducted due diligence on them. You approved their Merchant Category Code. You are their payment service provider. You just confirmed it while trying to avoid responsibility for it.

You wrote: "we solely receive and credit funds in accordance with the instructions provided by the sender, in this instance, yourself."
My instruction was to deposit to a casino. The funds went to a digital goods merchant I had never heard of and never named. If you followed my instruction, the money would have gone to the casino. It did not. So either you did not follow my instruction, or your system routed it to your own merchant client. Either way, that sentence is not true.

You wrote: "The money was no longer in our possession."
Your own clause 9.5 gives you the right to reverse transactions involving unlicensed gambling. You had that right when my complaint arrived. You chose not to use it. Then you said the money was gone. You cannot disclaim a power you declined to exercise.

You wrote: "This is consistent with the information we hold on record."
Your records said gambling. Your MCC codes said digital goods. You confirmed this in your own letter and still refused to refund. Read that again slowly.

Now. Your Board approved the Risk Appetite Statement that should have prevented all of this on 31 March 2026. Six days after my complaint landed on your desk.

German law §4(1) GlüStV 2021 prohibits participation in payments connected to unlicensed gambling. The Higher Administrative Court of Saxony-Anhalt confirmed in Case 3 M 169/24 that payment providers on the German market must comply with German law. You market specifically to gambling operators at bilderlings. com/ gaming. You were not an accidental participant in this.

I am registered on Germany's national self-exclusion system. I self-excluded because I needed protection from gambling. Your payment infrastructure made that protection structurally impossible.

FCA complaint filed. Financial Ombudsman Service complaint filed. GGL, ICO and HBDI notified.

You built this business. You wrote these terms. Your Board approved this policy. Your records held this information.

Own it.

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You did not accidentally process payments for unlicensed gambling. You built a business for it.

Your records confirmed it. Your codes concealed it.

That is not a mistake. That is a service.

Reporting it accordingly

I decided to close my account due to a very frustrating and unprofessional onboarding experience.

The entire process felt poorly designed and inconsistent from the beginning. Even basic steps did not work properly. For example, I did not receive the required verification SMS and had to contact support just to proceed. Afterwards, I was forced to set up Authy for confirmations, which added unnecessary complexity.

Entering my address was another issue. The system required selecting a suggested address, but then rejected it because it contained commas and special characters. Only after contacting support I was told to remove these characters, which resulted in an incorrect address format.

The app itself appears buggy and unreliable. Based on this experience, I would not feel comfortable trusting this platform with my funds.

The onboarding itself felt rushed and inconsistent. Despite multiple issues during setup, the account was suddenly approved and I was told I could already start using it and transfer funds. However, as soon as I deposited my first (test) 100 EUR directly from my company account, the real compliance process only started. At that point, I was asked for extensive documentation that had not been requested during onboarding. This creates a misleading impression that the account is fully operational, only to face heavy verification afterwards. In my view, all compliance checks should be completed upfront before allowing deposits. I am honestly relieved that I withdrew my funds immediately, as the whole process felt unreliable and poorly handled.

The verification process was equally frustrating. I provided multiple documents, including personal and company bank statements and proof of income. Despite this, I repeatedly received vague responses stating that the documents were insufficient, without clear instructions on what was actually required. Each time I submitted additional information, new requests followed.

At one point, I was even given a very short deadline (only one day!) after an already lengthy and unclear process, which felt unreasonable.

To make matters worse, the system is so flawed that even closing the account is not straightforward.

Overall, the experience gave me the impression that the platform is disorganized, overly complicated, and not ready for serious use.

For these reasons, I decided not to proceed.

Update 13. April 2026:

Thank you for your response.

However, I would like to clarify an important point, as your statement does not accurately reflect what happened in my case.

You mentioned that you did not receive clarification regarding the nature of the incoming funds. This is not correct. I explicitly explained multiple times that the funds represent income from my own company and clarified that these are not salary payments, but profit distributions / owner withdrawals.

In addition, I provided both personal and company bank statements showing the full flow of funds, from incoming business revenue to transfers to my personal account.

Despite these explanations and documents, I repeatedly received generic responses stating that the information was insufficient, without any clear guidance on what specific document was actually required. Each time I responded, new requests followed, often asking for similar information in a slightly different form.

This is exactly where the frustration comes from. The issue was not a lack of clarification on my side, but rather a lack of clear and consistent communication from your side regarding what would be considered sufficient.

Referring to the process as something that “could have been resolved quickly” does not reflect the actual experience. I was actively cooperating and providing documents, yet the requirements remained unclear throughout.

I fully understand and respect regulatory requirements. However, a structured and transparent process is essential, especially when dealing with international clients and business structures.

They're saying nonsensical things and providing inaccurate documents. Furthermore, my account has been under review for over a month, and they can't manage to verify the documents.

Good service customer client is awesome good BUISNESS rating on timewall 😆😆👌💲🤑

Bilder exceeded my expectations in every way. From start it finish, the experience was seamless, professional, and genuinely impressive

Bilderlings offers smart banking for tech-savvy businesses with fast, secure international payment transfers and smooth account management. Transfers are quick, fees are clear, and customer support is responsive — a reliable business banking solution.

I'm just a campaign user, but it was relatively ok. Tough I don't know if I'll use this in the future.

international payment transfer, fast, secure banking, Smart banking

This service is an exelent enterprise to do deposit, transfer o any money operation. Their international payment transfer is very ggod, fast and easy. I no doubt to recommend it.

Excelente Pagina. Muy Interesante

Great company and very helpful especially within the iGaming sector!

Great service, fast onboarding god fees

Легко за онбордили, очень классная поддержка, пользуюсь давно проблем не возникало Спасибо???

Ира очень приятный человек, много рассказала о компании.

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