Bilder Reviews 235

Antwoord van Bilder

19 jan 2026

Hi, Victor,

Thank you for your feedback! We’re glad to hear you like the app and find it very easy to use.

Kind regards,
Bilder team

Antwoord van Bilder

19 jan 2026

Hello, Alexfante

Thank you so much for your kind words! We’re really happy to hear you found our team friendly and helpful — we truly appreciate the recommendation.

best regards,
Bilder team

Antwoord van Bilder

12 jan 2026

Hi, Oktawia,

Thank you for the recommendation. We’re glad you appreciate the support and the quality of our work on websites and applications.

Kind regards,
Bilder team

Antwoord van Bilder

12 jan 2026

Hello, Glenn,

Thank you for your feedback. We’re pleased to hear your business onboarding with Deniss Akopovs went smoothly and that you find the interface easy to use. We’re also glad you’re enjoying the cashback on your private account.

Best regards,
Bilder team

Antwoord van Bilder

2 jan 2026

Hi, Walter!

Thank you for your detailed feedback.

We’re pleased to hear that you found the platform clear, professional, and well structured. We appreciate you taking the time to share your impressions and for recognising the work our team puts into delivering a reliable banking experience.

Best regards,
Bilder team

Antwoord van Bilder

30 dec 2025

Hello, Stevie,

Thank you for your great feedback.

We’re happy to hear you enjoyed the smooth registration and overall experience. Your kind words mean a lot to our team.

Kind regards,
Bilder team

Antwoord van Bilder

22 dec 2025

Hello, Aisha

Thank you for your feedback.

We appreciate your positive words and are pleased to know you had a great experience with us. Your trust means a lot to our team.

Best regards,
Bilder team

Antwoord van Bilder

22 dec 2025

Hello, Halyna

Thank you for taking the time to share your feedback.

We’re glad to hear that Eriks was able to assist you effectively and that your experience with our service was positive. We appreciate your trust and your recommendation.

Kind regards,
Bilder team

Antwoord van Bilder

18 dec 2025

Hello, Alisher!

Thank you for your kind feedback!
We’re really happy to hear that you enjoyed the fast registration and instant payments — and that the cashback made the experience even better.

A special thank you for mentioning Zarina B. — we’ll be sure to pass your appreciation on to her.

Thanks for choosing us, and we’re always here if you need anything.

Best regards,
Bilder team

Antwoord van Bilder

10 dec 2025

Dear Daniel,

Please don't mislead us or the readers. The onboarding representative clearly and concisely informed you that your application has been accepted for review. This means there are no fundamental barriers to onboarding and the KYC process.
Paying the invoice triggered the document review process, which raised a basic question, for which we requested a bank statement. Suddenly, you changed your mind and requested a refund for the document review fee. We reiterated that to open an account, you must provide proof of your financial status with one document, but you also ignored this request.

Now you're complaining about being ignored, even though you haven't been ignored.

Considering the above, I suggest you send the requested document to the onboarding representative and start enjoying all the benefits of working with Bilder.

Sincerely,
Complaints Team,
Bilder

Antwoord van Bilder

28 nov 2025

Hello.

Regarding identity verification: at one stage you were informed that a passport was required. Since then, we have confirmed that your Romanian ID can be used and have contacted you to continue the process and to provide additional documents (including a recent company bank statement for the last 6 months). We have not received the requested documents or a reply from you so far, which is why your onboarding is not completed yet.

Your personal and company documents are processed strictly in line with data protection and financial services regulations. We do not use client documentation for any “illegal places” or any purpose other than regulatory KYC/AML checks.

You are, of course, free to contact any authority if you wish. We fully comply with regulatory requirements and cooperate with supervisory bodies.

If you would like to proceed with your application, please respond to our last email and provide the outstanding documents so we can continue the review.

Kind regards,
Bilder team

Antwoord van Bilder

28 nov 2025

Hello,

We strongly disagree with your description of our company as a “scam”.

The €700 you paid was a document verification and compliance review fee, not a payment for a guaranteed account. This fee is clearly stated as non-refundable in our Terms & Conditions, which you accepted before submitting your application.

During our review, we identified serious inconsistencies between the information you provided about your company and its actual business activity. As a regulated financial institution, we are legally required to refuse applications where the information appears misleading or does not meet our compliance standards.

We understand that this may be frustrating, but calling us a scam because we follow regulatory requirements and our published terms is not accurate. If you would like to discuss your specific case in more detail, our support team is available to review it with you directly.

Bilder team

Antwoord van Bilder

19 nov 2025

Hi Polina,

Thank you for taking the time to share your feedback, and we’re really sorry for the frustration and time you’ve spent on this.

For regulatory reasons, we can only accept a limited list of documents as proof of address, and unfortunately a property ownership paper is not on that list. Other documents we request (such as utility bills or bank statements) must clearly show your full name, residential address, date, and be of sufficient quality so our compliance team can verify them.

We understand that it can feel excessive and inconvenient, but these checks are required to protect you and other clients from fraud and misuse of financial services.

If you are willing to give it another try, please contact our support team – we’ll do our best to guide you through the process step by step.

Antwoord van Bilder

Geüpdatet op 6 nov 2025

Dear Sorin, we have read your updated message.

Let us clarify several fundamental points for you and for everyone reading this:

We do not “seize” money. We follow the law.
Our Terms & Conditions, accepted by every client before onboarding, clearly state that:

• we may temporarily restrict operations,
• we may request additional documents,
• we may block transactions or accounts

where there are grounds to suspect fraud, money laundering, sanctions breaches, or misuse of the account.
These measures are not our “wish”; they are a direct requirement of AML/CTF regulations and our regulators’ rules.

The legal basis exists, and it is strict.
Regulation obliges financial institutions to:

• monitor activity,
• investigate unusual patterns,
• freeze or restrict funds when transactions look suspicious or inconsistent with the declared business model,
• report such activity to the competent authorities.

Ignoring red flags, “closing eyes” for the comfort of a client, is illegal. We do the opposite. Intentionally.

If funds are blocked, there is a reason.
When:
• documentation is contradictory or fabricated,
• counterparties and flows are opaque,
• transaction logic is not aligned with the stated business,
• or a client refuses to cooperate with standard compliance checks,
we treat this as a risk.

In such cases, operations can be restricted, funds can be held pending clarification or instructions from authorities.
This can be inconvenient. It is supposed to be inconvenient for anyone trying to use our infrastructure for something they cannot transparently explain.

We open accounts for transparent businesses — and protect them from the rest.
The vast majority of our clients submit documents, answer questions, pass checks and operate without issues.

If an account becomes “unclean” three days after opening, it is usually because the activity does not match what the client declared, or triggers mandatory controls.
Calling this “fraud” by the institution is an inversion of reality. Protecting our platform and complying with AML rules is not fraud. Trying to disguise the nature of funds is.

On your “comparison” and tone.

We have zero tolerance for:
• attempts to pressure us into bypassing compliance,
• threats, insults or manipulative public posts,
• any form of money laundering, fraud, or abuse of our services.

If you are a legitimate business, you provide full documentation, answer compliance questions, and the situation is resolved through formal channels.
If you are not prepared to do that — our services are not for you.

To all readers:
Our priority is clear and non-negotiable — security, regulatory compliance, and protection of our honest clients’ funds and reputation.
If this means we rigorously scrutinize suspicious activity and block accounts that refuse transparency, we will continue to do exactly that.

Antwoord van Bilder

22 okt 2025

Dear Žiko,

We take any allegation of fraud very seriously. Could you please provide detailed information about the actions you believe are fraudulent? Without specific details, such statements remain unsubstantiated.

A €1,000 fee applies for reviewing documentation to open a business account for international companies. As an FCA-regulated firm in the United Kingdom, Bilder strictly complies with all legal requirements, including Know Your Customer (KYC) procedures. If your business activities are transparent, we do not anticipate any issues with opening an account.

If you have any questions about the onboarding process, please share the details of your experience with us at hello@bilderlings.com


Best Regards,
Bilder

Antwoord van Bilder

16 okt 2025

Hello, Lee

Thank you for your kind words! We’re delighted you’re finding value in having a dedicated account manager. We’re always here to help—anytime you need us.

Best regards,
Bilder team

Antwoord van Bilder

15 okt 2025

Dear Lilit!

Thank you for partnering with Bilder since 2021. We’re pleased our service and your manager support your business goals. We appreciate the recommendation.

Best regards,
Bilder team

Antwoord van Bilder

29 sep 2025

Hello, Aleksandar.

Thank you for your thoughtful review and recommendation. It is our priority to provide a tailored service without unnecessary complexity. Should you require any further assistance or have suggestions for improvement, please contact us at any time.

Best regards,
Bilder team

Antwoord van Bilder

23 sep 2025

Dear Sir or Madam,

Thank you for your feedback and for bringing this matter to our attention.

Please be assured that for the past ten years, Bilder has strictly adhered to its internal policies and regulatory obligations. We do not enter into business relationships with clients who fall outside the company’s risk appetite. In particular, we do not open accounts for unlicensed gambling operators, nor do we permit such entities to transact with our clients. Our approach has been independently confirmed through successful audits over many years.

If you have used the services of a casino and believe the quality did not meet expectations, please contact the casino’s complaints department or the relevant regulatory authority.

Yours faithfully,
Bilder