Best online payment system I have ever used. The support team is excellent — they reply promptly and help resolve issues quickly and professionally.
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Lees wat reviewers zeggen
They where asking me to provide provide a source of funds from my crypto investment while I haven't even done Thier verification..a lot of docs,and hide behind regulations to ask for doc that not even... Toon meer
Bedrijf heeft geantwoord
Данным продуктом я пользуюсь с момента создания! Не могу сказать что у них все было сразу идеально, но в процессе работы они устраняли все недочеты и вводили новшества удобные для клиентов! Я до сих п... Toon meer
Bedrijf heeft geantwoord
Я отправила фото паспорта и видео в Bilderlings для открытия личного сберегательного счёта. Одновременно случайно подала заявку на выпуск пластиковой карты к счёту (не сразу поняла, куда нажимать). Но... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Connect with the world, pay with Bilder. From rapid bank transfers around the world to cutting-edge cards with guaranteed cashback, Apple Pay and Google Pay and more.
Contactgegevens
London, Verenigd Koninkrijk
- marketing@bilderlings.com
- bilderlings.com
3,7
Gemiddeld
235 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
False Advertising, Untrustworthy
Advertise themselves as a "Crypto Friendly Bank" and then reject you for being a Crypto business... false advertising. I would not trust this organisation with my money for this reason.
20 september 2024
Review zonder uitnodiging
Antwoord van Bilder
Hello Essential Tokens SRO,
Thank you for taking time to write your feedback.
We cannot identify you by your nickname here, please contact us at complaints@bilderlings.com, indicating your name, surname, company name (if any). This will help to understand the situation you described in detail and find a solution.
Sincerely,
Bilderlings
I would like to thank the customer…
I would like to thank the customer service department for their work. Work with documents is very operative, they answer all questions reasonably and quickly, there is no big bureaucracy. Money goes quickly, after the first input from the client and his study. I recommend the payment system for work.
17 september 2024
Review zonder uitnodiging
Antwoord van Bilder
Hello, Oksana!
Thank you so much for your kind words! We're delighted to hear that our customer service team provided you with efficient and clear support, and that you're satisfied with the speed and smoothness of our processes. Your positive experience is our priority, and we're always here to assist you in any way we can. Thanks again for choosing us!
Best regards,
Bilderlings team
Antwoord van Bilder
Hi, William!
Thank you for your feedback! We're glad to hear that you received a prompt response. Our team is always here to assist you quickly and efficiently. If you have any further questions, don't hesitate to reach out!
Kind regards,
Bilderlings team
Antwoord van Bilder
Hello, Douglas!
Thank you for your wonderful feedback! We're thrilled that you find our payments fast, dependable, and focused on service. Putting our customers at the heart of what we do is our top priority. We appreciate your support and are always here to provide the best service possible!
Kind regards,
Bilderlings team.
Antwoord van Bilder
Hello, Pavel!
Thank you for your feedback! We're glad to hear that you've had a smooth experience. Making it easy to open and use is our priority. If you ever need assistance or have suggestions for improvement, feel free to reach out!
Kind regards,
Bilderlings team
Ich bin zufrieden ausser das mit den…
Ich bin zufrieden ausser das mit den Nummer die man braucht um ein Konto zu eröffnen, geht viel zu schnell.
13 september 2024
Review zonder uitnodiging
Antwoord van Bilder
Hi, Rosemarie!
Thank you for your feedback! We're glad to hear that you're satisfied overall. We appreciate your comment about the process for obtaining the number needed to open an account, and we’ll take your suggestion into consideration to improve the experience. If you have any further suggestions or need assistance, feel free to reach out!
Best regards,
Bilderlings team.
They closed my account and wanted to charge a monthly fee of €500!
I had an incredibly frustrating experience with this "bank".
They closed my account without any clear explanation, gave me just one week to withdraw funds, and informed me that any remaining balance would incur a monthly fee of €500!
If you're looking to lose your money and deal with unreasonable policies, this bank is perfect for you.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Bilder
Hello, RV!
Thank you for taking time to write your feedback. Any feedback about the work of our company helps us to understand the expectations of our customers.
We apply all commissions in accordance with our fee schedule.
Our team has contacted you directly to provide a more detailed explanation concerning the matter.
We hope it helped to clear up the misunderstanding.
Kind regards,
Bilderlings team
SLOW AS HELL
Well they have good platform, yet they asking for billion documents yet they never stop asking they aren't precise at all with there requirements, if they stay on this awful way of asking ill not recommend them on all the banking groups at all.
Update:
They activated the account yet hope they never ask on any info again!
26 augustus 2024
Review zonder uitnodiging
Antwoord van Bilder
Hello, Karim!
Thank you for sharing your feedback with us. Your feedback about the operation of the company is valuable and helps us to respond quickly and if any gaps are identified, take the necessary steps for eliminating them.
Bilderlings as an Electronic Money Institution authorised and regulated by the Financial Conduct Authority provides the service in strong compliance with the regulations.
Our team has been in contact with you concerning the matter.
We’re continuously working to improve our processes. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Bilderlings Team.
Very secure and safe physical and…
Very secure and safe physical and virtual card but delivery fee too expensive
16 augustus 2024
Antwoord van Bilder
Hello, Phicha!
Thank you for your feedback! We're glad to hear that you feel secure and safe with our physical and virtual cards. Your security is our top priority.
Regarding the delivery fee, we understand your concern and appreciate your honesty. We are continuously working on improving our services, including exploring ways to make delivery more affordable for our customers. Your feedback helps us identify areas where we can do better, so thank you for bringing this to our attention.
If you have any other suggestions or concerns, please don't hesitate to share them with us. We're here to help!
Been using Bilderlings for a while now
Been using Bilderlings for a while now. They're responsive, fairly priced and recently helped our company out with a fraud claim over our Mastercard with Bilderlings.
I can recommend them.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Bilder
Hi, Tom!
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had a positive experience with Bilderlings. It's great to know that our responsiveness and fair pricing have met your expectations, and we're especially glad we could assist your company with the fraud claim. Your trust in us is greatly appreciated, and we're here to support you with any future needs.
Thanks again for choosing Bilderlings!
Best regards,
Bilderlings Team
Easy to open pleasant to cooperate.
It was quite easy to open an account at Bilderlings. We have been working with Bilderlings for five months now, and I think we get very good service from the team. We have a personal manager who helps us on an ongoing basis. Whatever requests we get from the bank are reasonable and clear. I like service and look forward to our cooperation in the future.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Bilder
Hi, Haroldas!
Thank you for sharing your experience with us! We're delighted to hear that opening an account with Bilderlings was straightforward and that you've been receiving excellent service over the past five months. Our team is committed to providing clear communication and ongoing support, and it's great to know that your personal manager has been helpful. We value your partnership and look forward to continuing to support your business in the future.
Best regards,
Bilderlings Team
Top notch account management
It isn't mentioned often enough how mission critical top notch, agile banking service is for business success in the global environment and what sets Bilderlings apart even more is its level of customer support. Eriks, our account manager, has been outstandingly responsive and efficient and an overall pleasure to work with.
Not the cheapest bank in the world, but good value for money.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Bilder
Hello, leiito!
Thank you so much for your kind words and for highlighting the importance of high-quality, agile banking services in today’s global business environment. We're thrilled to hear that Eriks has been responsive and efficient, providing you with the support you need. At Bilderlings, we strive to offer exceptional customer service and value for money, and it's rewarding to know that our efforts are making a positive impact on your business. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
Best regards,
Bilderlings Team
Fast and reliable service
Fast and reliable service when transferring. Easy to join. Easy to use website.
1 augustus 2024
Antwoord van Bilder
Hi, Anders!
Thank you for sharing your thoughts with us. Customer satisfaction is our top priority, and we constantly strive to make our services as comfortable and beneficial as possible.
If you have any questions or suggestions, please don't hesitate to reach out. We're always here to help.
Best wishes,
Bilderlings Team
My business is ruined
Good day!
I have used the payment services for my company Traconz s.r.o. After 2.5 month of usage Bilderlings restrickted my account and blocked the funds on it after the compliance request (all needed information and documents were urgently provided to the bank). Actually for now their support tells that we need to wait and the account is under review. I asked to close it because I need to use the company`s funds asap, but they can`t do it before the review will be completed. My business is ruined because I can`t use my company`s funds.
11 april 2024
Review zonder uitnodiging
Antwoord van Bilder
Dear Kamila,
Bilderlings Pay Limited is an Electronic Money Institution authorised and regulated by the Financial Conduct Authority, a financial regulatory body in the United Kingdom. Our right to provide the services is granted by the law and is subject to the stipulations of the law.
All actions are conducted in strong compliance with the regulations.
We would like to point out that the information concerning your account transactions is confidential, therefore if you are not satisfied with our explanations please contact our Complaints Officer at the email address: complaints@bilderlings.com
Best Regards,
Bilderlings Team
Thanks to manager Anastasia
I would like to express my deep gratitude to manager Anastasia for her professionalism, high efficiency and quality of service.
I have the most pleasant impressions of cooperation with Bilderlings thanks to Anastasia.
23 april 2024
Review zonder uitnodiging
Antwoord van Bilder
Dear Anatoliy,
Thank you for taking the time to share your feedback! We're delighted to hear that you enjoy working with us. We will definitely pass your kind words along to Anastasia.
Wishing you all the best in your future endeavors. If you have any questions or suggestions, please don't hesitate to reach out.
Sincerely,
Bilderlings Team
Thanks to Alina Grišina for an…
Thanks to Alina Grišina for an excellent service 🙏🏼
2 april 2024
Review zonder uitnodiging
Antwoord van Bilder
Dear Ekaterina,
Thank you for taking the time to share your feedback with us! We hope you will enjoy working with us. If you have any questions or need assistance, we are always here to help.
Wishing you all the best,
Bilderlings Team
Спасибо менеджеру Linda Nagorova за…
Спасибо менеджеру Linda Nagorova за помощь и поддержку в открытии счета. За консультации и сбор документов. Приятный и квалифицированный специалист, который всегда был на связи!
19 maart 2024
Review zonder uitnodiging
Antwoord van Bilder
Добрый день, Оксана!
Спасибо за ваш комментарий. Мы рады, что вы остались довольны процессом открытия счета. Надеемся, что и дальнейшее наше сотрудничество будет приятным и продуктивным.
С наилучшими пожеланиями,
Команда Bilderlings
Many thanks to my manager Alina for…
Many thanks to my manager Alina for helping me out and answering all my questions!
18 maart 2024
Review zonder uitnodiging
Antwoord van Bilder
Dear Sergey,
Thank you for sharing your feedback. We will pass your thanks on to Alina. Please feel free to contact us if you have any questions.
Wishing you all the best.
Sincerely,
Bilderlings Team
Great fintech with wide range on functions
Alina Grišina was very helpful during the account opening process. The app is a bit buggy but has a lot of functions and is easy to use.
12 maart 2024
Review zonder uitnodiging
Antwoord van Bilder
Hi Zsaz,
Thank you very much for sharing your thoughts with us. Customer satisfaction is our top priority, and we are always striving to make our services both comfortable and beneficial for our customers. If you have any questions or suggestions, please feel free to contact us! We are always here to assist you.
Best wishes,
Bilderlings Team
Спасибо Алина Гришина
Спасибо Алина Гришина , помогла очень молодец 👏💪🙏
11 maart 2024
Review zonder uitnodiging
Antwoord van Bilder
Добрый день, Алексей!
Спасибо за ваш отзыв! Мы рады, что вы довольны работой с нами.
С наилучшими пожеланиями,
Команда Bilderlings
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