Bill's Restaurant & Bar Reviews 

Whichever Bills you visit, you can be assured of a consistently good standard and excellent value for money. Recently visited the Covent Garden branch and had a delightful home made soup. The waitress, Dana, was excellent and a super advertisement for the brand.

Our food arrived literally within minutes of ordering and suspect it was prepared and sitting somewhere as it was cold and dry. Our cappuccinos were tepid too. Typically we didn't complain and havent been back since. This was at the Bills in Westfield Stratford. I did warn my daughter not to go but she took a chance at Bill's in Covent Garden. Despite ordering the same as her friend, hers was very late to arrive and to compensate they said they would put her friends one away until hers were ready so when hers did arrives, his was now tepid and dry!!!

Bill’s is simply fantastic. The food is always great there are a load of options. The venue has a nice atmosphere and the staff are very good.
They are gluten-free options, which is important to me as I’m coeliac, are fantastic - including a gluten-free beer 440ml.
I’ve been many times, especially the Southampton branch, and will continue to visit.

Bill’s Lewes is the original. The best - and a great place to eat, drink and be. Will, our waiter, made the evening, with attentive, discreet service. What a place

Great afternoon in York Bills. Food lovely and staff so attentive plus a free birthday Prosecco. All in all very good experience

We had a nice brunch at Bills in Reading on Saturday 3rd October. While it took a little while to get seated (just while they went to clean down a table) the staff were lovely. I had the Shakshuka - very nice, good spiced tomato sauce. I ordered extra bread for dipping. Some places add chunks of chorizo which I think this would have benefitted from. The poached eggs were hard boiled rather than runny (again I'm sure other places tend to do them running, but not a biggie). The others in the good likewise liked their food. All in all, lovely staff and the food I enjoyed. Only real down point was their new payment system - automatically applying a platform fee (which I didn't spot until I'd paid - although it is listed) if you save Bill's the admin of doing the payment with their staff, seems a bit rum. Thumbs down for that. Big thumb up for the nice staff however.

We have known Wael for a number of years and prior to his current role as the manager at Bill’s, Chichester. We have always felt him to be keen and attentive not only to us but all the diners who come into the restaurant whether they have come in for their first time or they are regulars. He has a style and an attention to detail that we see on every occasion on which we visit and this is a rare quality that shines for us in what can often feel like a careless and overcrowded market.

We also see his oversight of his staff and the food and drink served and know this also as a quality that comes through on the countless occasions we have visited and will mean we’ll keep coming back time after time.

What went wrong - well all of it - raw inedible. Had to throw it away could be eaten wasn’t eaten . Deliveroo wouldn’t refund the manager has ignored my email . 20 points for that rubbish vile . Cambridge resturant service is appalling

no way! Bills is cashless. not happy!

Josh ( waiter) who worked on 18th of September 2026, served me and my friends at about 9/10 pm was lovely!!!! ( London Bridge branch)

Staff service very poor scammed 13 yr olds into spending 39 pounds instead of 5 very shameful

I visited Bill’s restaurant, White City Westfield on 31 August 2026 and ordered the Plant Plate, changing the tofu for scrambled eggs, along with a passion fruit martini.

The sausages were cold and I complained about the temperature of the food at the time. The meal was taken back and reheated, including my scrambled eggs. I also had a passion fruit martini, which tasted strangely spicy with an unpleasant washing up liquid taste.

I had eaten nothing before visiting Bill’s, and this was the only meal I had that day. By around 7pm I became extremely unwell with vomiting and diarrhoea, remained ill the following day, and was unable to go to work. My GP later confirmed that I had food poisoning.

On 4 September I returned to the restaurant and spoke to the General Manager, Fabio Annecchiarico, who took my details and asked me to complete a complaint form.
I then received a response from Matt Stein, Head of Safety, explaining that contaminated food could have been eaten “5 or more days previously” and pointing out that they had served 507 customers that day with no other complaints.

That response says a lot.
Rather than properly addressing the fact that I complained about being served cold food at the time, had the meal reheated, became seriously unwell afterwards, and had a confirmed diagnosis, the main defence appears to be that nobody else complained.

Bill’s also referred to its 5 food hygiene rating and said checks found no concerns. However, when I returned on 4 September, I personally witnessed staff working around food and drinks without hair coverings, and a member of bar staff scratching their head before continuing to handle customers’ drinks.
For a company that says it takes food safety “extremely seriously”, the handling of my complaint has not inspired much confidence.

My advice to anyone visiting Bill’s White City Westfield:
If your cocktail tastes like Fairy Liquid, don’t complain.
If your sausages are cold, don’t complain.
If your eggs taste strange, don’t complain.
Just eat it and if you get food Poisoning afterwards, don’t report it because apparently, if nobody else complains that day, your experience doesn’t seem to count.

P.s I’ve never left a review but this had to be done.

Based on my experience, I would not return.

We visited for lunch on our wedding anniversary. I decided on chicken, bacon and maple syrup pancakes(all pancakes were shown as being on offer for £5) however, we were told that the chicken ones were not included but I could have them for £8.
I agreed to this. My husband does not like pancakes so I am never able to e joy them at home, so was pleased to be somewhere which served them!! The chicken was very overcooked making it dry. The bacon (is Bill’s American?) was ridiculously crispy and quite hard. The pancakes were not, I suspect, freshly made. They were quite flabby and I had to ask for a jug of syrup to try to make them enjoyable.an altogether disappointing dish - oh and the water we requested neverr did arrive!!

Popped in for brunch. Good food, nice atmosphere. Brunch is well prices, but we had the added bonus of a student discount

Love breakfast at Bill’s in Stratford Westfield. Today’s was an especially good time because of the great service. We walked in, waited to be seated, and almost immediately, a waitress carrying plates stopped for a second, said hello and that someone would be with us in a moment. And yes, someone was. Our waitress, Rubi, was great. She happily brought me some extra sugar for my cappuccino, and then some extra syrup for my final pancake. And the toilets were clean, odourless, and well maintained - also part of the service in my opinion.

Went to Bills Baker Street in London. We asked for the service charge to be removed & when checking the bill the next day realised they didn’t take it off. To top it off the overcharged us! I double checked the prices with a photo I took of the menu & we were overcharged on 2 salads. I emailed Bills soho by mistake, who replied straight away & helped me email the correct Bills on Baker Street & after 2 emails I’m getting absolutely no response!
Tried calling & no one answers.
Every week that goes by without getting a response, each person in our group that attended will leave a bad review!

PLEASE RESPOND

I had the Bills Burger with cheese ( at an additional cost of £1.80) The burger was completely without flavour, the added square of cheese had no taste at all. I chose the red house wine to go with the meal which was very good. To follow the main I selected the Eton Mess. It was okay and had a pleasant taste. The overwhelming ingredient though was some sort of cream. The staff were competent.

Sadly not a great experience at Rushden lakes firstly we were told we could not sit outside due to weather predictions of a storm - Jamaica Blue didn’t get that memo all their customers enjoyed sitting Al fresco The food all day brunch …horrible sent back eggs weren’t cooked beans were microwaved to death bacon so hard it shot off the plate !
They really didn’t care either, far too expensive to be this bad

Visited Bills for the first time in Cardiff city centre on Sunday , staff were very polite and helped us out with recommendations from the menu. Food was served hot, well presented and was indeed delicious. Would absolutely return again.

A horrible experience at Bill's London bridge. The Santorini salad (£18) had only half of the proposed ingredients on the menu. On top of that the seasoning was very poor which made the salad blend. We are French did not expect French cuisine but a salad is in the beginner s course. Service was turtle slow. A waitress was kind of rude. They advertise two for one cocktail. The trick is that the glasses are twice smaller and they are cheeky enough to put an automatic 12 something % on the bill. I declined. This is shameless emptying people's pockets.
Never again. Salut