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The Modern Milkman Reviews 

40.464
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After finding a local delivery company online. We eased through the process of ordering setting up a delivery schedule and ended up with fresh bottled milk on our doorstep quickly. That’s the way i... Toon meer

Beoordeeld met 5 van de 5 sterren

Helpful and understanding customer service I accidentally deleted an item from my weekly repeat order and wasn't sure how to get it back. Theresa from the customer service team was really helpful... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

No complaints with products so far but I find the App confusing and not particularly user friendly ( may be just me). It’s not easy to add to an existing regular weekly order and then pay for that ad... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First time using this service and have to say I’m very impressed with the service and the quality of products. People say it’s a bit pricey but I don’t mind paying a little more for fresh quality pro... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Melkbezorgbedrijf
  2. ook in
  3. Boodschappenbezorgdienst
  4. Zuivelhandel

Over The Modern Milkman

Geschreven door het bedrijf

Better for the planet. Better on your doorstep.

Real reviews from real customers and we read every single one.

Fresh milk, eggs, bread and juice delivered by 7:30am, three times a week. Sourced from independent British farmers, bakers and makers. Packed in returnable glass bottles. Zero unnecessary waste.

We started as a milkround. We're building something bigger — a smarter, more sustainable way to shop for everyday essentials, delivered straight to your door.

Ready to make the switch? Check your postcode to get started.

Better on your doorstep

Geschreven door het bedrijf

Fresh essentials, delivered your way
Milk, eggs, bread and more delivered by 7:30am, up to three times a week. A more sustainable way to shop everyday essentials, with thoughtfully designed packaging and less waste.
More than delivery, we collect too
Purchase a collection bag, leave items out and we’ll take them away when we deliver. A simple, convenient way to make the most of every doorstep visit.
Unlock more with The Round
Enjoy exclusive offers, free gifts, prize draws and free delivery with flexible monthly or annual membership options.

Contactgegevens

Promotion box for The Modern Milkman

Join The Round

Exclusive offers, free gifts & free delivery. Monthly or annual

4,0

Goed

TrustScore 4 uit 5

40K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(40.464)

2.863 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

After finding a local delivery company…

After finding a local delivery company online. We eased through the process of ordering setting up a delivery schedule and ended up with fresh bottled milk on our doorstep quickly.
That’s the way its continued with a few little extras too.
‘Sometimes what you need most is on your doorstep’

13 september 2026
Beoordeeld met 1 van de 5 sterren

I’m moving snd must cancel your AI bit…

I’m moving snd must cancel your AI bit doesn’t work. I will leave a note and stop payments. I

17 september 2026
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Antwoord van The Modern Milkman

Hi Janet,

Thank you for speaking with me on the phone today!

I completely understand that moving can be a busy and stressful time, and I am so sorry for the frustration you experienced trying to cancel through our automated system.

As discussed during our phone call, I have successfully cancelled your weekly subscription, so there will be no further deliveries made to your address or additional charges to your account.

We wish you all the best with your upcoming move! If there is anything further we can help you with, please do let us know.

Beoordeeld met 3 van de 5 sterren

Expensive

Delivery service good, but much more expensive than I was led to believe.

17 september 2026
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Antwoord van The Modern Milkman

Hi Susan,

Thank you for taking the time to share your thoughts with us!

I'm glad to hear that you have enjoyed our delivery service. We work hard to balance high quality, everyday convenience, and fair support for our local producers, but I completely understand that price is a key factor in your decision.

Your feedback is incredibly helpful for us to understand how our pricing impacts your experience.

We truly value your support. If there is anything further we can help you with, please do let us know!

Beoordeeld met 1 van de 5 sterren

Cowboy service

Cancelled twice, still taken payment. Terrible service, emailed customer service asking to cancel and delete my details as they obviously are either trying to scam for more money or have no clue what they are doing. Either way I just want out. Steer clear of these cowboys.

3 oktober 2026
Review zonder uitnodiging
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Antwoord van The Modern Milkman

Hi Rebecca,

Thanks for reaching out!

I completely understand your frustration regarding the payment and your request to cancel, and I am glad to assist you with getting this sorted out.

I tried to call you directly to discuss this, but I was routed to your voicemail. Upon checking the account associated with your phone number, there is currently no active weekly subscription.

If you happen to have another account under a different email address, please reply directly to the email that I've sent with those details so we can locate it, cancel any active subscription, and process the deletion of your data.

I truly appreciate your patience, and I want to ensure everything is resolved to your satisfaction. If there is anything further I can help you with, please do let me know!

Beoordeeld met 1 van de 5 sterren

Cancelled twice both times confirmed by…

Cancelled twice both times confirmed by the office that the account was inactive, but still charged and products delivered. Milk is just coloured water the same as supermarket but triple the price. Stay away from this company, they obviously can’t handle simple instructions

3 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've been using MM for a couple of…

I've been using MM for a couple of years now and I highly recommend them. Having oat milk (without added sugar but with added microelements, love it), yoghurt, eggs and more delivered to my door is great! And most importantly, the products are sourced locally and there's no plastic waste. I also appreciate MM's transparency about any price changes, and especially how they worked out a temporary increase of delivery costs (considering current high petrol prices), and how this is capped and reviewed & communicated regularly to ensure it goes down when petrol prices go down. I'm proud to be a customer of such an ethical company.

3 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fresh goodness can taste the creaminess…

Fresh goodness can taste the creaminess from the milk… i don’t nor ally like milk this milk has converted me!!! I don’t have any bloated tummy either from this milk! Life changer
I am not going back to supermarket milk.
Fresh British mmmmmmilk…the best!!!!!
Love the idea of recycling glass bottles.
Yes it can be a bit expensive but if you are looking for quality and freshness then this is the place for you!

Strawberry milkshake omg nostalgia!!!!!!!
Love it!

Jersey milk excellent quality and yummy gold top! Quality product.

Please do not change your quality keep
Up the good work and delivery service!

14 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Difficult to cancel

The quality of produce is good but it does become quite expensive. I have also been trying to cancel the subscription for a week and not been able to get through to anyone. You have to contact a live chat function to cancel and it says request has been passed on but no one gets back you. Very poor customer service. No response on live chat in about 5-6 hours

2 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Oh my

Oh my, I have been buying supermarket milk for years and thought it was ok. But I’ve recently joined the modern milkman as a customer and OMG, I’m blown away with how fresh the milk is and all their other products. It tastes 1000 times better and fresher. I will never buy from a supermarket again. I love it. Why didn’t I join years ago, I ask myself.

2 oktober 2026
Review zonder uitnodiging
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Antwoord van The Modern Milkman

That moment when you taste the difference and never want to go back is exactly what we're here for. Really chuffed the milk and everything else has made such an impression after years of supermarket shopping.

Beoordeeld met 5 van de 5 sterren

This service is very easy to use

This service is very easy to use, very easy to adjust orders, cancel single items, order new items. It's been an absolute God send while I'm recovering from an operation and I will be continuing to use it.

15 september 2026
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Antwoord van The Modern Milkman

Recovering from an operation is tough enough without the added stress of sorting your shopping, so it means a lot to know we've been able to take that off your plate. Really pleased you've found adjusting, cancelling and adding items so straightforward too.

Beoordeeld met 5 van de 5 sterren

Brilliant service making busy lives easier

Honestly this service has taken the pain out of making sure our busy household doesn't run out of some fridge essentials. With two teenage boys until recently as well as my husband, with waxing and waning appetites and social and work calendars, this flexible service provides us with the milk, eggs and bread and occasionally other items we need. I love that I can amend deliveries easily. I won't lie: we have had some broken eggs and wrong deliveries but these are easily refunded / sorted out. It's fast and easy and saves me time and money (if I go to the supermarket all the time I end up buying other things we do not need!). PLUS I am a non-driving care and support worker on foot and my husband had a radical prostatectomy end of the summer so this is one less job for us both. Thank you SO much for this brilliant service and I love that I can buy good quality eggs, milk and avocados here. Also their cloudy apple juice rocks and is not too sweet! Very happy customer.

2 oktober 2026
Review zonder uitnodiging
Logo The Modern Milkman

Antwoord van The Modern Milkman

It sounds like this is making a real difference to your household at a time when every little bit of help counts, and the flexibility to amend deliveries is clearly a big part of that. We're pleased the quality across the range is hitting the mark too.

Beoordeeld met 5 van de 5 sterren

Great

Great! Love having fresh milk delivered to my door. The Matcha milkshake is a big hit. The overnight oats are delicious but a bit expensive to buy regularly. I’ve yet to try more products as the app doesn’t seem to allow them to be added to an order but that may be an app issue. Big thanks to the super quiet delivery person.

17 september 2026

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