I've been using Biossance products for over 5 years now. They are a staple in my routine, specifically the eye cream, omega moisturizer, and the copper peptide plumping serum. I use others too, but th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love the squalene+ omega repair cream and the pricing was great. Super easy to find products and place orders. I also appreciate that any extra “gift” you get is automatically added to your order.
I took a survey and earned $15 I entered the code “THANKYOU15” and it was rejected! That’s very poor customer service! I was out of the country traveling and may have missed the deadline…it should ha... Toon meer
Bedrijf heeft geantwoord
I am obsessed with this brand. I’ve been using it for years. The new Gold Standard line is outstanding. The serum and moisturizer are very effective at lifting and firming. Fingers crossed they ad... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contactgegevens
Verenigd Koninkrijk
- biossance.com
4,3
Uitstekend
7K reviews
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Website is organized well
Website is organized well, easy to navigate & find items that address my needs. There are sale prices which are necessary for me. And a free item is so fun!
26 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I I had a great experience with…
I I had a great experience with Biossance\. The ordering process was easy, and I’m happy with my purchase\. I would shop here again\.
26 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I love that you run sales on the items…
I love that you run sales on the items I love so much! And… I received free shipping! Thank you for your wonderful products; I have used them for many years and love the results.
26 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I have used your products thru a friend…
I have used your products thru a friend and I like the results. The checkout process did not apply my 20% off coupon which would of saved me $42 on my first order.
26 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Easy ordering system
Easy ordering system - excellent communications and prompt delivery . Products are high quality and easy to use.
22 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Never received my order and when I…
Never received my order and when I contacted customer service, I was told a replacement would be sent and they had emailed me confirmation. They never emailed me. I never received a refund. Terrible experience and I would not recommend. . This company is a scam
12 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
No new customer promo code
Your site is easy to navigate, but I signed up for email/text updates and never received a welcome promo code.
26 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Awesome Squalane Product!
I knew exactly what I was looking for. So, navigating the site wasn't hard at all. The search engine retrieved exactly the product I was looking for.
25 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Obsessed with this brand
I'm 33 and I have crazy sensitive and naturally dry skin. I've always had a hard time finding skincare products that don't give me a rash (even ones marked safe for sensitive skin) so I was so surprised to find a whole skincare line that's not only safe for my skin but also feels AMAZING. I've been using Biossance products for over two years now and my skin has genuinely never looked this good and hydrated. I swear by the omega repair cream, eye cream and the copper peptide serum, and firm and lift serum! The cleanser is great too! I love using it to remove makeup. Could not recommend these products more
6 april 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Pointless
After I was unable to apply my 800+ points to a purchase, I had two chat sessions in which I learned that this is impossible, and that I couldn’t get a refund. If the point feature doesn’t work, tell me one reason that I should keep my online membership.
24 september 2026
Antwoord van BIOSSANCE
Hi,
We appreciate you sharing your experience regarding the points feature and your membership. We understand your frustration when a feature doesn't work as expected. We are reviewing our points system to ensure clarity and functionality for all members.
I just sent you a message. Please take a look when you get a chance.
Best Regards,
Natalia
I love Biossance Serums!
I really love the Squalane+Copper Peptide Plumping Serum and the Squalane+Lactic Acid Serum. I use one in the morning and the other at night. My skin is polished and smooth, pores are refined and lines are greatly diminished.
21 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Who funded this company.
Who funded this company.. shame shame getting backed by bill and Melinda gates foundation. Murders.
24 september 2026
The products are amazing
The products are amazing! Easy to order, and the website is very inviting and easy to use. Prices can be lower, but the product is great so far.
24 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Please bring back the jar packaging of the Squalane + Probiotic Gel Moisturizer
Love your products, have been using them for years. However, the recent change in the packing of the Squalane + Probiotic Gel Moisturizer is frustrating. I fly through 2 bottles a month, where as the previous jar style would last me 2 months. Also, so much is left at the bottom of the bottle & is so difficult to get out. Because of this, I am looking for an alternative moisturizer. PLEASE go back to the jar packaging.
17 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
The BIOSSANCE app is easy and user-friendly
I use the BIOSSANCE app, which is easily navigable and user-friendly. It could be a little more sophisticated, with font selections, alignment, and colors, but it’s perfectly usable and easy to find what you need!
23 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
This is my first time ordering its…
This is my first time ordering its going to be a present for my daughter. but it was easy to navigate thank you.
23 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
I love Biossance products
I love Biossance products. My skin looks great and stays young, like I like it! New products continue to be released and the ones I’ve tried are definite winners. Keep up the amazing work!!!
6 september 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Never received my order
Never received my order. Was not notified that I wouldn’t receive it. Only after waiting too long I tracked the package and learned that it was deemed undeliverable (same address that I get other packages). Spent too much time in my busy day on a chat that left my issue unresolved. My account was charged when I made the order so Bioassance has my money and I have had no product. As of today 09.23 well over 2 weeks since I ordered there is still no resolution. I was told that I would need to wait until the order is located in the warehouse before it can be resolved. Amazing.
5 september 2026
Antwoord van BIOSSANCE
Hello kc,
We are truly sorry to hear about the significant difficulties you've experienced with your recent order and the lack of resolution.
A message has been sent to your account.
Kind regards,
Liam
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