Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Toon meer
Bedrijf heeft geantwoord
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Toon meer
Bedrijf heeft geantwoord
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contactgegevens
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Verenigd Koninkrijk
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Uitstekend
4K reviews
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The quality of the draws
very happy with the mirror draws beutifull good quality for the price people were very friendly help full deliverd with care
21 januari 2026
Antwoord van Birlea Furniture
Thank you so much for your lovely review!
We’re thrilled to hear you’re so happy with your mirrored drawers and that you’re pleased with the quality and value. It’s also fantastic to know the team were friendly, helpful and delivered your order with care.
We really appreciate you taking the time to share your feedback. Thank you for choosing Birlea!
Excellent service…
Excellent communication throughout the process, delivery on time and efficient and helpful.
24 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your fantastic feedback!
We’re so pleased to hear that you found our communication clear throughout and that the delivery was on time, efficient and helpful. That’s exactly the level of service we strive to provide.
We really appreciate you taking the time to share your experience with Birlea and hope you enjoy your purchase!
Very good Service all round ,
Very good Service all round ,
Quick delivery great product,
Really happy.
19 februari 2026
Antwoord van Birlea Furniture
Thank you so much for your wonderful review!
We’re delighted to hear that you were happy with the service, speedy delivery, and your product — that’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your purchase from Birlea!
Bought a sofa bed through Frasers
Bought a sofa bed through Frasers: totally unsuitable product and any attempt to return and get a refund is appalling. Frasers say they are still waiting for a reply yet it’s over a week since they got in touch. Is there anyone at Birlea available and willing to deal with this?
I’m still waiting for your direct message: alternatively please respond to Frasers regarding this issue as they are also still waiting for a reply.
10 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
We’re really sorry to read this and to hear how frustrating the experience has been for you. This certainly isn’t the level of service we expect for our customers.
We have requested further information from you so that we are able to look into this for you. If you could please provide your order number to info@birlea.com or respond to the information request we can proceed.
We appreciate your patience and look forward to helping you get this sorted.
Birlea Navy Mirrored Wardrobe from Next
Fast delivery and on time. Lovely colour, matches my bedroom decor perfectly. We found the instructions easy to follow. Good quality item. Recommended.
18 februari 2026
Antwoord van Birlea Furniture
Thank you so much for your wonderful review!
We’re thrilled to hear your Birlea item arrived on time and that the colour complements your bedroom perfectly! It’s also great to know the instructions were easy to follow and that you’re happy with the quality.
We really appreciate your recommendation and hope it brings you enjoyment for many years to come.
Second floor flat delivery
We live in a second floor flat with no lift but the delivery guy graciously brought all of the (very heavy) boxes all the way up with a smile.
The bed itself took a while to put together as it's an Ottoman but we followed the instructions carefully & it all came together. We had to make a call as we werent sure if we'd put the piston mechanism together properly as the bed seemed stuck in the open position.... but they advised putting the mattress on & hey Preston it worked!
We love the bed (Phoenix Ottoman in grey) - looks really stylish.
17 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you so much for your fantastic review!
We’re delighted to hear your Phoenix Ottoman bed in grey has found a stylish home in your flat! It’s wonderful that our delivery team went the extra mile to bring the boxes upstairs — they’ll be thrilled to hear your kind words.
We completely understand that Ottoman beds can take a little time to assemble, and it sounds like you handled it brilliantly. We’re glad our advice helped get the piston mechanism working perfectly.
Thank you again for sharing your experience — we hope your new bed brings you comfort and style for many years to come!
Amazing customer service
The customer service from Birlea is top notch! They were so helpful and communicated with me very well. Unfortunately the product wasn't as good as the customer service but still 5 stars and I would definitely purchase from them again.
30 januari 2026
Antwoord van Birlea Furniture
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear that our customer service team was able to help and keep you informed throughout — we take pride in supporting our customers every step of the way.
We really appreciate your loyalty and look forward to helping you again in the future!
Antwoord van Birlea Furniture
Thank you for your review!
We’re glad to hear your Birlea order arrived on time! We always aim for a smooth delivery experience, and your feedback is much appreciated.
Wishing you many enjoyable moments with your new item!
Antwoord van Birlea Furniture
Thank you for the great feedback!
We’re delighted to hear that your Birlea deliveries have always been on schedule. Reliability is really important to us, and we’re glad it shows!
Enjoy your new item!
Furniture delivered by Birlea after…
Furniture delivered by Birlea after ordering through b and q and own Furniture. Com. Exceptionally good quality and delivered with care
17 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you so much for your wonderful review!
We’re thrilled to hear that your Birlea furniture, ordered through B&Q and Own Furniture.com, arrived safely and in excellent condition. It’s fantastic to know you’re happy with the quality and that our delivery team handled it with care.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come!
Well delivery went fine by two charming…
Well delivery went fine by two charming people but after having paid to have it put together it’s still sitting in boxes in my bedroom. I don’t know what it looks like or if it’s comfortable I know sleeping on sofa isn’t. Being disabled and retired unless this is sorted out soon looks like I’m here for some time lol
20 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your feedback, and we’re really sorry to hear about this situation.
It’s great to hear the delivery team were charming, but we completely understand how frustrating it must be to have your furniture still in boxes, especially given your circumstances.
We have requested further information from you so if you could provide us with your delivery details then we can look into this for you asap. Alternatively if you could please email our team at info@birlea.com with your order number or delivery postcode someone will get back to you shortly.
90×190×25 ágy matrac rendeltem
90×190×25 ágy matrac rendeltem
De
90×190×22 ágy matracot kaptam
Rossz ágy matrac kaptam
19 februari 2026
Antwoord van Birlea Furniture
Thank you for bringing this to our attention.
We’re very sorry that you received a 90×190×22 cm mattress instead of the 90×190×25 cm one you ordered — this was clearly a mistake and not the standard we expect.
I can see our Customer Service team are in contact with your retailer regarding this and a resolution will be offered through them.
Dreadful service
I paid the additional cost to have 2 man crew so that the mirror drawers would be delivered and carried to the bedroom. The driver arrived with his wife and refused to carry it any further than the hall way where it’s still sitting. I can’t carry this and neither can my elderly husband. I’m applying for my money back and a pick up of the unit. Dreadful service.
19 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your feedback, and we’re very sorry to hear about your experience.
We have requested further information from you so that we are able to look into this for you as soon as possible. Alternatively if you could email our team at info@birlea.com with your order number and delivery postcode someone will get back to you shortly.
Easy ordering and before time delivery
17 februari 2026
Antwoord van Birlea Furniture
Thank you so much for your 5 star review!
We’re really pleased to hear that you found the ordering process easy and that your delivery arrived ahead of schedule — that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback and hope you enjoy your purchase from Birlea!
Antwoord van Birlea Furniture
Thank you for the fantastic 5 star review!
We’re so pleased to hear that you had a great experience with our delivery team — we’ll be sure to pass your kind comments on to them.
We really appreciate you taking the time to share your feedback and hope you’re loving your new Birlea purchase!
The two young men who delivered my…
The two young men who delivered my cabinet were very helpful and polite I could not fault them very pleased
16 februari 2026
Antwoord van Birlea Furniture
Thank you for your lovely 5 star review!
We’re so pleased to hear that our delivery team were helpful and polite — it’s great to know they made such a positive impression. We’ll be sure to pass your kind comments on to them.
Thank you for choosing Birlea, and we’re delighted to hear you’re very pleased with your cabinet!
Terrible delivery service
Terrible delivery service. Was contacted with a time but had the option to decline if wouldn’t be home and request a new slot which i did. Item then got delivery attempted on the declined slot anyway, obviously unsuccessfully as I wasn’t in, however parcel is now being marked as delivered despite tracking notes clearly stating I had requested a different date
17 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
We’re really sorry to hear about your experience and the frustration this has caused. This certainly isn’t the standard of service we expect.
We have requested further information from yourself so that we can look into this for you.
Thank you for bringing this to our attention – we appreciate the opportunity to put things right.
Fantastic Service
The company was scheduled to arrive at 10am. I was kept fully updated on the website advising that they would be early. On arrival the delivery team dropped all 4 parcels just inside the door (something other firms have refused to do) The delivery guys were really friendly and helpful. Thank you for a fantastic service.
17 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you so much for your wonderful review!
We’re really pleased to hear that you found the tracking updates helpful and that everything arrived smoothly. It’s great to know our delivery team were friendly, helpful and able to bring the parcels just inside for you – we’ll be sure to pass your kind words on to them.
Thank you again for choosing Birlea and for taking the time to share your experience – we truly appreciate it.
The bed quality is very poor
The bed quality is very poor - arrived with chips, dents and scratches over all three items. Customer service (albeit through Homebase) has been shocking. Struggling to get a refund or a date the items will be collected - expectation was id disassemble the items and put them back into a flatpack box. I’ve been contacted by about 6 different people so far and I’m no further forward - just keep being told it’s been passed to the relevant department and I’ll hear back in 48 hours. I’ve been told that 6 times now.
13 februari 2026
Antwoord van Birlea Furniture
We’re really sorry to read this and to hear about your experience. This is absolutely not the standard we expect from our products or the service surrounding them.
It’s particularly concerning to hear that your items arrived with chips, dents and scratches — that’s not acceptable and certainly not how your bed should arrive.
We’re also sorry for the frustration caused by the communication and delays around the collection and refund. Being passed between multiple people and repeatedly told you’ll hear back within 48 hours without progress is understandably frustrating.
Although your purchase was made through Homebase, we’d really like to help get this resolved properly. Thank you for providing your email, we will contact you directly to look into this for you.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Just had my bed delivered
Just had my bed delivered. The men that delivered it were fantastic. Great job
16 februari 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you so much for your review!
We’re delighted to hear your delivery experience was such a positive one. It’s great to know the team did a fantastic job — we’ll be sure to pass your kind comments on to them.
We hope you love your new bed and enjoy many comfortable nights ahead!
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