Wow, What a fantastic company with an immaculate customer service. I put in an order a couple of weeks ago but had not received my order. After an email Black Hammer were on it and within two days, I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered and received within a day or two,safety shoes are well made and comfortable,shoes are a good fit with nothing to complain about after 2 weeks wear.Will definitely be looking at Blackhammer for... Toon meer
Bedrijf heeft geantwoord
Returns facility great but no communication for 5 days thereafter. After follow up email, response was immediate with apology and exchange product dispatched. Ps email reply from blackhammer went... Toon meer
Bedrijf heeft geantwoord
Easy to order. Good quality of goods received. Quick response and resolving issue from team. Very bad and disappointing are delivery service provider. When you pay extra for next day delivery you exp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.
Contactgegevens
Verenigd Koninkrijk
- info@blackhammer.co.uk
- blackhammer.co.uk
4,5
Uitstekend
123 reviews
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Great product fast delivery
28 september 2025
Antwoord van blackhammer.co.uk
Thank you so much for the review
Not good quality
25 september 2025
Antwoord van blackhammer.co.uk
Hi,
Thank you for your feedback. We are sorry to hear that you feel the quality of your purchase did not meet expectations as we have invested heavily in producing high quality safety shoes and recently increased our guarantee from six months to 240 days. We want every customer to be happy with their purchase and genuinely want to understand why this wasn't the case for you.
We would love the opportunity to resolve this for you and wanted to point out that we have a 45 days returns policy and encourage you to reach out to our customer support team either on the website or via info@blackhammer.co.uk with your order and they will be able to assist you.
Best
The Black Hammer Team
Shoes perfect good fit and very comfy…
Shoes perfect good fit and very comfy will purchase again
24 september 2025
Antwoord van blackhammer.co.uk
If we were a person comfy would be our middle name! Thanks for the review
Antwoord van blackhammer.co.uk
Good to hear. If you ever need support then feel free to reach out to our custoemr care team
Easy purchase,decent jacket at a decent…
Easy purchase,decent jacket at a decent price,fast delivery too
28 september 2025
Antwoord van blackhammer.co.uk
Thanks, hope the jacket serves you well as we head into the wet season!
Great product & quick delivery 👍
25 september 2025
Antwoord van blackhammer.co.uk
Thanks for the review Phil. Much appreciated!!
Trainers worth the price
Just received some trainer from black hammer and tona surprise for 36 pounds they are really comfortable, great quality and true to size , I've worn Adidas trainers mainly and these definitely outbeat adidas in my mind
23 september 2025
Review zonder uitnodiging
i have received my order on time
i have received my order on time , and the quality is on anther level , really it is a value worth it cost
27 augustus 2025
Quick, easy and super friendly
Had an issue with Amazon sending me old stock of a certain shoe I liked, I reached out to black hammer about this and they let me know it was definitely old stock and that if I ordered on their site that it would be correct. They also put on next day delivery for me which was unexpected and super nice of them.
26 augustus 2025
Received my order in 24 hours had query…
Received my order in 24 hours had query with size which was amended very quickly great customer service fast delivery great quality and so comfortable would highly recommend
30 augustus 2025
Review zonder uitnodiging
Amazing experience
Amazing experience! Such great fast customer service even on a Sunday, and I'm excited to my product to come.
17 augustus 2025
Review zonder uitnodiging
Very quick delivery and a good price
Very quick delivery and a good price. Very comfortable work boot
28 juli 2025
I have been buying black hammer boots…
I have been buying black hammer boots for the last few years,any problems have been resolved quickly and politely. As a bin man I walk a lot of miles and no matter what pair I buy,they work out perfectly for my needs. Highly recommended. Permanent customer here
7 augustus 2025
Review zonder uitnodiging
Great shoes
Great shoes, really comfortable. Only 4 stars because I wanted wear them in store and not just outside and the trainers are slippery on tiles.
28 juli 2025
Antwoord van blackhammer.co.uk
Hi Gregg
We are very sorry your order was lost in transit by Royal Mail, as a third-party delivery service. There are some events beyond our control, and incidents like this are very rare. We were disappointed to hear this happened, and I believe our customer care team have made sure to refund you the full amount for the lost items. If you would like to place another order, please let us know, and we will be happy to help.
Great customer service
Well the experience i had was excellent had no problems custom care team were excellent too , I advised them of a minor fault with my purchase possible manufacturing/ quality control error etc and they were very forth coming kindly gave me 2 gifts so im very happy ,and ivwouldcuse them again.
20 juli 2025
Review zonder uitnodiging
Antwoord van blackhammer.co.uk
Thank you for the review, David. We are pleased to hear the customer care team could help you out! Please don't hesitate to contact the team if you encounter any issues in the future.
Just got my 1st order and they come up…
Just got my 1st order and they come up small. I ordered a UK 14 and the size says that but also says eu 48 should say eu 49.5 so to tight for my toes I'm crushed in. To bad they don't do a 15 or just say there a uk 13
10 juli 2025
Review zonder uitnodiging
Antwoord van blackhammer.co.uk
Hi sorry, these came up small for you. We offer a 45-day return policy and we are currently updating our site to reflect how our shoes are measured. While the majority of customers do find the sizing works for them, we appreciate that not everybody has the same experience.
If you reach out to our customer support via email or website with your details, they will be able to help you out.
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