Great pair of work boots from this company. Perfect fit, durable and crucially feel comfy to wear whilst doing long hours work standing. I would definitely use this company again.
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Lees wat reviewers zeggen
Wow, What a fantastic company with an immaculate customer service. I put in an order a couple of weeks ago but had not received my order. After an email Black Hammer were on it and within two days, I... Toon meer
Bedrijf heeft geantwoord
Ordered and received within a day or two,safety shoes are well made and comfortable,shoes are a good fit with nothing to complain about after 2 weeks wear.Will definitely be looking at Blackhammer for... Toon meer
Bedrijf heeft geantwoord
Returns facility great but no communication for 5 days thereafter. After follow up email, response was immediate with apology and exchange product dispatched. Ps email reply from blackhammer went... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.
Contactgegevens
Verenigd Koninkrijk
- info@blackhammer.co.uk
- blackhammer.co.uk
4,6
Uitstekend
125 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great customer service
Well the experience i had was excellent had no problems custom care team were excellent too , I advised them of a minor fault with my purchase possible manufacturing/ quality control error etc and they were very forth coming kindly gave me 2 gifts so im very happy ,and ivwouldcuse them again.
20 juli 2025
Review zonder uitnodiging
Antwoord van blackhammer.co.uk
Thank you for the review, David. We are pleased to hear the customer care team could help you out! Please don't hesitate to contact the team if you encounter any issues in the future.
Just got my 1st order and they come up…
Just got my 1st order and they come up small. I ordered a UK 14 and the size says that but also says eu 48 should say eu 49.5 so to tight for my toes I'm crushed in. To bad they don't do a 15 or just say there a uk 13
10 juli 2025
Review zonder uitnodiging
Antwoord van blackhammer.co.uk
Hi sorry, these came up small for you. We offer a 45-day return policy and we are currently updating our site to reflect how our shoes are measured. While the majority of customers do find the sizing works for them, we appreciate that not everybody has the same experience.
If you reach out to our customer support via email or website with your details, they will be able to help you out.
Shoes are great
Shoes are great, slightly bigger in size but it brings a little more comfort if your on your feet all day, style is decent, did not expect them to be waterproof, nice bonus.
20 juni 2025
Antwoord van blackhammer.co.uk
Thank you for your review. If you ever have any issues or queries, please feel free to contact our customer support either via our website or by email at info@blackhammer.co.uk.
Thank you for trusting us with your safety.
Good comfy boots.
17 juni 2025
Antwoord van blackhammer.co.uk
Thanks Nick! This is great to hear as this is one of the key features we prioritise.
The boots are super comfy
19 juni 2025
Antwoord van blackhammer.co.uk
Thanks for the review, much appreciated! If you ever have any questions or issues, please don't hesitate to get in touch with our customer support team via our website or email. Great to have you as a customer Steve!
Clear to understand website- very…
Clear to understand website- very helpful when trying to buy for you other half !!
Good products at great prices!
16 juni 2025
Antwoord van blackhammer.co.uk
Thank you Sue! Please do not hesitate to contact our customer care team should you have any queries or issues.
Antwoord van blackhammer.co.uk
Much appreciated, Kevin, glad you had a positive experience. Please feel free to reach out to us via webchat or email if you need any further assistance.
Great pair of work trainers nice and…
Great pair of work trainers nice and light and best bit is they are breathable
16 juni 2025
Antwoord van blackhammer.co.uk
Love this! Glad the safety trainers are serving you well, Colin!
Robbed
They did not fit properly so I spent £14 on next day delivery for blackhammer to tell klarna that they haven't received the item. Will not use again.
5 juni 2025
Antwoord van blackhammer.co.uk
Hi Dean,
We truly appreciate your feedback and are sorry to hear that your experience with us wasn't as positive as we both would have hoped. It looks like we can't find an open support ticket for your issue. We're always here to help our valued customers whenever we can! You can send us an email at info@blackhammer.co.uk or start a web chat on our website, and one of our colleagues will be able to assist you.
Best regards
Black Hammer Customer Care
Antwoord van blackhammer.co.uk
Hi Richard
We apologise that you feel returning this item is expensive to return. We're happy to clarify our delivery terms for every product we offer. Our approach to postage refunds reflects our commitment to providing performance features at a fair price. By allowing you to choose your preferred postage, we can eliminate restocking fees and delivery charges for exchanges, which is a practice shared by many retailers.
As we continually strive to improve our customer experience, we are also developing a guide to help customers accurately measure their feet and ensure the right size. This will be live on the site within 2 weeks, as well as on third-party platforms.
Worn the boots for 3 days now at work…
Worn the boots for 3 days now at work and are excellent 👌 really comfortable great choice for me 👍
16 juni 2025
Antwoord van blackhammer.co.uk
Thank you for the feedback. Glad you have found them comfortable. If you have any questions, please don't hesitate to contact us via web chat or email.
Uncomfortable shoes
Uncomfortable shoes, pains my feet. Used it for an hour and threw it back in my car and suddenly the old shoes feel better.. that bad
2 juni 2025
Antwoord van blackhammer.co.uk
We are sorry to hear that, Akhil! We definitely want to help you find the perfect fit, and we do offer exchanges for shoes if they don’t work out. Just like with all footwear brands, we suggest trying on the shoes first with tags still on and walk around the house. If they’re not quite right, please reach out to us, and we’ll be happy to provide a refund or suggest a more suitable alternative for you!
We also offer a six-month sole warranty on all our footwear. Please feel free to contact our customer service department via the chat icon on our website or at info@blackhammer.co.uk. We will do our best to assist you in this matter. We typically reply within a few hours; however, please allow up to 24 hours
Fast delivery
Fast delivery
Very fair on price
Comfy trainers
Love the wide fitting
The looks are so cool
Thank you will use you again top marks colin
11 juni 2025
Antwoord van blackhammer.co.uk
Thank you, Collin, glad to hear they are serving you well. Please feel free to contact our team via the website or email at info@blackhammer.co.uk if you have any questions.
Black Hammer Customer Care Team
Comfortable and practical
Great pair of safety trainers at a good price. Ordering process was simple and they were delivered quickly. Comfortable to wear.
13 juni 2025
Antwoord van blackhammer.co.uk
Hi Chris, We appreciate your review and glad you have found the safety trainers comfortable.
If you have any queries, please don't hesitate to contact our team via the website chat or email.
Thank you for trusting us with your safety and comfort
Black Hammer Customer Care Team
Quick and great service
Quick and great service. Had black hammer footwear before, comfortable and durable
23 mei 2025
Antwoord van blackhammer.co.uk
Thanks for being a loyal customer, Lawrence. We try to dispatch shoes the same day before 3 pm.
Please don't hesitate to contact us if you have any queries.
Best regards
Black Hammer Customer Care Team
Exotic poverty!
A quality pair of bottoms that are both functional AND look wicked at the same time.
Now I can look clean and put together, despite being bruk' at rock bottom!
10 juni 2025
Antwoord van blackhammer.co.uk
Winner of the most unique review title so far! This made our day! We're glad our trousers are helping you to look sharp, even when you're "bruk"
Until next time!
Black Hammer Customer Care Team
Good product and fast delivery
7 juni 2025
Antwoord van blackhammer.co.uk
Thanks for choosing us Martyn,
Please don't hesitate to contact us if you have any questions.
All the best
Black Hammer Customer Care Team
Antwoord van blackhammer.co.uk
Thank you, Mayowa. We do try to offer performance features and a six-month warranty at very competitive prices.
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