Blindsidebox Reviews 64

Took a month to send my jersey when it came it was from a team I specifically asked them not to send me? What is the point in having this option? Have been ignored ever since and had my review taken down from their website.

Great company delivery was 1 day early shirt came in perfect condition.Would 100% recommend and will be buying more mystery boxes in the future

Ordered box for my nephew for his birthday. Box arrived quickly and the quality of the shirt was amazing. Great idea for birthday presents either way the mystery of not knowing what is inside. Definitely recommend.

Box arrived very quickly and I’m so happy with the shirt ! Shirt was in brand new condition and couldn’t have asked for better customer service 👍 would definitely buy again

Amazing experience and great delivery time. Would buy again and use this service

⭐ 1 Star – Unprofessional, Disorganised and Deeply Disappointing

This has been one of the worst online retail experiences I’ve had.

Order was placed on 13 December 2025 (£143.60) for Christmas presents. The order did not arrive. I was then told it showed as “delivered” on their system, which was simply not true. From that point on, I had to chase every single update myself.

When a parcel finally arrived, it was incomplete. One of the junior shirts was missing. I was told on 9 January that a new box would be “reshipped right away”. Weeks passed. Nothing arrived. I chased again on 16 January, 25 January and 30 January. Each time I was given vague assurances such as “posted” or “due very soon”, none of which materialised.

By the end of January, I was offered “one final reshipment or a refund”. After multiple failures, calling it a “final” reshipment feels absurd. The simple fact is: the final shirt has still not been received.

To make matters worse, when two of the shirts did arrive, they were in the same box. That completely defeats the purpose of ordering separate mystery boxes. It suggests there is no genuine curation or process behind the product, just random stock thrown together.

Looking back, the warning signs were there. The business operates from a generic Gmail address, the communication is inconsistent and amateur, and the overall level of professionalism is extremely poor. I should have trusted my instinct.

Delays can happen. Mistakes can happen. But repeated non-delivery, inaccurate shipping updates, missing items, and constant chasing from the customer is not acceptable.

I would not order again and would not recommend.

Ordering was easy and even got offered a discount for signing up to the newsletter. Took a little while longer than expected to come but the site kept me informed and the jersey that came was of brilliant quality. Will probably buy from again.

I bought two rugby shirts and the quality is excellent, the delivery service is super quick and will be back for more for myself and presents for friends and family. It’s a definite must for anyone interested in quality sports tips.

Similar experience to some others ordered 2 boxes paid 20pounds for tracked delivery. Never got any tracking info. Eventually received 1 box 3 weeks later no sign of the other
Asked for a refund was told it would be issued then received an email to say the parcel would arrive in 2 days. It didn’t they then said the refund would def be issued that was Jan 21st
No refund
It’s a shame as it’s a great concept but awful customer service

Great customer service. We’re very quick responding to queries and correction. Also got a great jersey for a ver affordable price and I will definitely be buying another in the near future

Blindside box has continued to deliver me exceptional quality jerseys. Living in Australia I would expect long delivery times, but NO the jerseys arrive in 2-3 weeks. The quality of the jersey is amazing and the range is elite. Blindside Box also is available to have answer and Q’s I may have. 10/10 will be buying again

I ordered 2 boxes for my grandsons for Christmas. I send and paid for the orders in November 2025. One box arrived within a few days but the other has never materialised. I have had 8 emails from the form assuring me that they have checked and that the second box was out for delivery and would arrive within 2 days or 1 day. On 4th January 2026 they offered a refund or replacement box. My grandson still wanted his Christmas present so I asked for a replacement - again delivery was promised to be within a couple of days. Since then I have heard nothing, despite 2 emails being sent asking for courier and tracking details. I think this firm is a scam who are out to cheat customers out of their money.

Great gift and brilliant customer service! Ordered for my sons and they loved them!!! Will be back for some more.

I’m very happy with the quality of rugby shirt and the kit that was randomly selected! Would definitely recommend, it was also delivered on time.

Excellent value for money, great range of products and overall high quality training equipment

Amazing stock of shirts. Ordered twice and great quality. When there are an issue the email reply was prompt and sorted out any problem. It is good to support businesses that are trying to raise the profile of rugby

I ordered a shirt as a present for my son. As it was near to Christmas, my first choice was sold out. However, I was quickly notified and a replacement was with me in a matter of days, well before Christmas. My son loves his new shirt.

My son is a keen rugby player and fan, so I wanted to test out blindside before I committed to him spending his pocket money.
Recieved my mystery box and was really happy. All Blacks shirt.
I had emailed with a couple of queries about my account and delivery and they were dealt with super quick.
Royal mail delivered my box on day 5 of the 5 working days delivery. Was spot on.
I will be back to buy some more shirts, a will my son.

Brilliant customer service good product available, been happy with my past orders and hope to make many more.