Mystiquejerseys Reviews 73

TrustScore 4.5 uit 5

4,3

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Beoordeeld met 5 van de 5 sterren

Brilliant customer service- my son ordered 2 mystery shirts in the wrong size so I contacted them and asked to exchange for larger sizes and pay the additional charge , they were super helpful and acc... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing customer service everyone is very helpful, top top quality Everyone is very friendly. They know everything about the tops. Will definitely be coming back had an amazing time.

Beoordeeld met 5 van de 5 sterren

Unbelievable value! Great experience from start to finish. Easy to place order, Quick delivery and fantastic jersey! Couldn’t rate highly enough. The best company out there, have used several times ov... Toon meer

Beoordeeld met 2 van de 5 sterren

This company offers a NO refund, NO exchange & NO return policy. I naively didn’t check this beforehand so don’t make the same mistake as me. Bought this for a jersey addict expecting to get a uniqu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Voetbalwinkel

Geschreven door het bedrijf

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

73 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,3

Alle reviews

(73)

23 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service- my son ordered 2 mystery shirts in the wrong size so I contacted them and asked to exchange for larger sizes and pay the additional charge , they were super helpful and accommodating with my request and I now have one very happy son with his shirts (he is a collector) . Thank you so much Mystique we will definitely order again, I can't rate their service high enough. Highly recommend.

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service from Mystique…

Brilliant service from Mystique Jerseys. Loved the mystery aspect and was really happy with the rugby shirt I received. Great quality, fast delivery and excellent value. Already looking forward to ordering my next one!

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer service

Amazing customer service everyone is very helpful, top top quality
Everyone is very friendly. They know everything about the tops. Will definitely be coming back had an amazing time.

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Authentic and fun

The guys Jay, Eoin and Shane made the whole experience authentic and fun. Great quality top also, I'm very pleased with. Thanks guys.

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Unbelievable value, exceptional jerseys

Unbelievable value! Great experience from start to finish. Easy to place order, Quick delivery and fantastic jersey! Couldn’t rate highly enough. The best company out there, have used several times over the past year always getting bangers!

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely blown away by the quality…

Absolutely blown away by the quality and service from Mystique Jerseys in Fermanagh! ⭐⭐⭐⭐⭐

From start to finish, the whole experience was top-class. The attention to detail is unreal— you can tell real care and passion goes into every jersey. The quality of the material is brilliant too, comfortable, durable, and looks incredible both on and off the pitch.

What really stood out was the customer service. Friendly, professional, and genuinely helpful throughout the whole process. Nothing was too much trouble, and everything was delivered exactly as promised.

If you're looking for your favourite teams or jerseys that stand out and a service you can rely on Shane and everyone at Mystique Jerseys is the place to go. Couldn't recommend them highly enough!

2 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top quality

Ordered for xmas as presents for my dad and son. All delivered on time. Very happy with purchase will buy again

25 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Jerseys

3 jerseys and a jumper were purchased. All great selections, varied styles, colours and teams. I couldn't be more delighted.

9 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GREAT customer service

GREAT customer service! Any issues I have had all I did was email them first and they got back with me in a timely manner and we resolved whatever we had going on. I have purchased 15+ jerseys from Shane and he has been nothing short of pleasant to deal with. I will be ordering more in the near future and would HIGHLY recommend anyone else to also. Great product, great staff and a great company. Shane and Jason are both great to deal with.

18 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

LATE DELIVERY, RUDE SELLER, FAKE SCARFS

WHERE TO START!
I would give a zero if I could....
First of all, I paid for 24 tracked shipping £10.00 and it didn't arrive on time, it was for my sons birthday present, after contacting Shane who runs the business he was extremely rude and defensive and i quote, he said "I can't see why your so upset" when i informed him the items hadn't arrived on time, and these were for a birthday gift.
I wasn't rude, i even stated it wasn't HIS fault but the fault of Royal Mail, but i just felt he needed to have been a bit clearer.
(can provide all emails as proof)

I ordered 7 x mystery scarf boxes, now the clue is in the title, I would have expected them to be separately packaged in a individual box, (given his brand name Mystique Jersey) How is this a mystery???

I saw another review from someone else stating this same thing for the shirts but there wasn't an option to add a box with the scarfs!!

And lastly I believe that these are NOT GENUINE scarfs they all have exactly the same labels on, from exactly the same maker and place, the labels are exactly on the same place on each scarf...
we have bought genuine scarfs before, these are not it.
HAVE PHOTOS AS PROOF.
And to add insult to injury they were just thrown in to a shipping bag, and not well packaged either I might add.
(Have photos as proof)
And lastly when I contacted him about this he called my demands (lol) (which were asking if my items were going to be delivered as they were for a gift) ENTITLED AND UNPRECEDENTED!!
I HAVE ALL EMAILS AS PROOF & NOT ONCE WAS I ENTITLED!
GUY HAS NO CUSTOMER SERVICE SKILLS!!

AVOID AT ALL COSTS THERE ARE BETTER SELLERS OUT THERE, FOR THE SAME PRICE
SEE OTHER REVIEWS FROM OTHER DISAPPOINTED CUSTOMERS, If you doubt my review.

3 december 2025
Review zonder uitnodiging
Logo Mystiquejerseys

Antwoord van Mystiquejerseys

Hi Victoria,

I will address your review very quickly, as we have already 20 emails explaining the issues you have mentioned.

1. Your order was delivered on time. Ordered on Black Friday weekend and delivered in 2 working days. We did not over promise and state it would be delivered in 24 hours. We did tell you before dispatch it would not be delivered in 24 hours. We cannot be anymore clearer than this.

2. We do not sell mystery scarf boxes. This is something you have assumed, as it is not pictured in boxes, not stated in the product description or the title of the item you have purchased.

3. We are a fully legal trading business and only sell genuine goods.

Lastly, we delivered the exact item you purchased and in the timeframe we stated. We did not underdeliver.

A return and refund was offered, but customer did not wish to avail of this.

Beoordeeld met 1 van de 5 sterren

Really disappointed.

Really disappointed.
Box turned up damaged in the incorrect packaging (wasn’t branded like on website). Was informed that i would have to pay to get correct box delivered.
Wouldn’t usually care about packaging but it is a gift.

22 november 2025
Review zonder uitnodiging
Logo Mystiquejerseys

Antwoord van Mystiquejerseys

Customer wanted a new box sent out for free.

We agreed to not charge for the new box and give it to the customer for free to save any hassle, providing the customer covered the shipping off this (£2.99).

Despite us wanting to help the customer, the demands of this customer were unfair and they have now left a 1 star review.

Damaging and unjust.

A return and refund of the product was offered but this was also declined.

Beoordeeld met 5 van de 5 sterren

Was looking for a present for my…

Was looking for a present for my brothers 20th birthday and stumbled across this brand. Saw the premium box and said “I’ll give it a go”. Ended up arriving ahead of schedule and included a jersey, three cards, a programme from 1988! And a scarf. All very cool and unique items. Will definitely be buying one for myself this Black Friday weekend.

21 november 2025
Review zonder uitnodiging
Logo Mystiquejerseys

Antwoord van Mystiquejerseys

Thank you Zach!

So glad to hear your brothers 20th present was a success!

Have a lovely upcoming holiday season!
Shane

Beoordeeld met 1 van de 5 sterren

Awful customer service

Awful customer service. Would not recommend.

27 augustus 2025
Review zonder uitnodiging
Logo Mystiquejerseys

Antwoord van Mystiquejerseys

Customer wanted to return a shirt which they took the tags off and wore. We refused this request.

This customer was responded to promptly, politely and in a very timely manor. At no point would we say that awful customer service was provided.

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