MysteryFootball Reviews 

Fast delivery, well packaged and good price. Very pleased with the shirt. Which is Pachuca

Quality and premium service never had any issues with shirts. Always come with tags and clearly a premium shirt is always provided

I've been subscribed to the Mystery Scarf deal for around 5 months and had a recent order I wasn't happy with.

For context, the scarf arrived dirty, there was sellotape tangled in the tassels and it was covered in pet hair.

I reached out to Mystery to ask if they could help, and they bluntly replied that the scarves are pre-owned and will show signs of wear.

I completely appreciate that, but since when did sellotape count as wear and tear? It's just poor checking.

I also raised that in 2 consecutive months I received the same team's scarf, just a black and red version. I've also only ever received major clubs, which suggests to me they buy the bigger club scarves in bulk rather than mixing it up with clubs from around the world.

20% was offered initially, and only after I said I wasn't happy did they come back offering a full refund.

The 1 star is purely down to the lack of acknowledgement of the poor product they sent me and no interest in helping in an understanding way.

My grandson absolutely loved it the quality and he is going to Tenerife next year for his holiday so his surprise meant a little more to him

The shirts were great. However I emailed support in August to change the size - they told me they would however failed to and argued with me later about replacing the shirt for the requested size at their expense. Very poor customer service. Cancelled my subscription as a result.

Site was very easy.My order is for a Xmas gift .We did have a shirt last year, it was an obscure club , but my grandson loved it.Fingers crossed he will love this years

First time ordering mystery shirt, quick delivery and sizing was great to for someone who wears bigger sizes. Quality of size was also decent.

My son begged for a subscription as collecting football shirts. Absolutely love the monthly surprise on what may arrive.
Customer service is fab, emailed because kept getting the same league and they ensured won’t get that again.Love getting shirts from clubs we have not even thought about . Super pleased

The team at Mystery Football are fantastic! They are so helpful and make it easy for a fond Nana to buy these shirts and bundles for my grandson!

Got a Cruz Azul top. Absolutely stunning top and very comfy. Great service too

They talked about packs of three sweaters in my order and it took a long time to arrive and I'm not satisfied because I placed a large order

Poor communication and disappointing customer service

I placed an order with MysteryFootball on 17 September and provided the requested delivery information at the time of purchase. The following day, my order was placed on hold because of an apparent issue with the address.

I was not notified that the order had been placed on hold, nor was I told that any further information or action was required from me. It was only when I contacted the company myself, after wondering why the order had not arrived, that I discovered there was a problem.

I then provided the address information again and the order was released and processed. The information I supplied did not appear to differ in any material way from what had already been provided when I placed the order.

As a result, my order simply sat on hold for over a week until I chased it myself.

I subsequently raised these concerns directly with MysteryFootball. Unfortunately, I don't feel their response addressed the central issue: why the order was put on hold despite the information having been supplied, and why I wasn't contacted to tell me there was a problem.

The order has now been dispatched, but the communication and handling of the issue have been very disappointing. To then receive an automated request to leave a Trustpilot review while my complaint remained unresolved rather summed up the experience.

The scarf was a great hit as it coincidentally had the year of birth of grandson who was the recipient.
The shirt was good but was exactly the same one as his cousin received last Christmas but he was pleased with it.
The anticipation of opening the boxes for the whole family was great fun.
Good service from company. Would recommend.

Service and delivery and quality all okay. However not sure why it bothers to give you a “avoid” option as they don’t read it anyway. I’ve now £40 down after sending the team I asked to “avoid” as was for a birthday present. They say you can’t return as that ruins the “mystery” didn’t have time to order again before the persons birthday. Won’t recommend to anyone nor will I ever use this company again!! My advice is if you want to “avoid” a team you don’t like or colours etc, don’t even waste your time and money ordering from here!

Well I’ve ordered 2 tops and none have come coz apparently my address wasn’t on but now it’s not came n it’s been canceled n I haven’t got my money back for it

Great delivery times, well packaged, quick and easy service and a lovely top came with it.

Good shirt in decent packaging. Would buy again.

Avoid at all costs.
My parcel was going to the USA from the uk but dhl don’t deliver to the address given so I re routed it to a location for pick up 17 miles away. For it to be marked as ‘refused’ delivery when it wasn’t refused! Back and forth with dhl about it and after being told the original address on package wasn’t somewhere they can deliver to I re routed it for them to say it was refused when it wasn’t. Got in contact with mystery football who said dhl have informed us it was refused! I’ve literally been back and forth since last week with DHL trying to get it re delivered to another address then when I do get it re routed the next day to a recommended pick up point they then tell me I’ve refused it! Utter nonsense and all mystery football offered was ‘we’ll let them know you don’t want it redelivered to an address which is the option we’ve given you’ IVE ALREADY DID THAT AND THEY MARKED IT AS REFUSED. It was re sent to a dhl service point pick up so I’ve already had it re delivered! They think doing this voids them of any responsibility of a refund. ‘If you don’t it will cost you more to get sent back to us and or the goods will be destroyed’ sent them over numerous screenshots proving that I already had it re delivered and still the same hassle and requested they ask dhl to send it back so I can get a refund as it’s honestly so much hassle going back and forth with dhl to be told this and that. Mystery football had no interest in seeing what I showed them about the first attempt of delivery and the second ‘refused’ delivery. (It absolutely wasn’t refused why would I go out my way talking to dhl getting it re delivered for days!) I’m guessing the dhl pick up point was full so they couldn’t take it so now I’m losing out. I’m contact with bank send across all relevant screen shots proving everything and I will get my refund.

Honestly I wish I had went with a much more reputable company seeing the reviews of this place on fb and here I should have.
AVOID AVOID AVOID

TO THE REPLY FROM MYSTERY FOOTBALL

the address on the package day of delivery I get an email from dhl they can’t deliver to said address. I then get it re delivered to the nearest location as it’s the only option.
For that to then be ‘refused’ the next day by dhl. Their own pick up point refused it.
You have not ‘repeatedly’ tried to help I have stated on more than one occasion you yourself’s And dhl that I don’t have an alternative address! If I did it would have been sent there!
As I’ve said I’ve already got it re delivered once 17 miles from when I needed it to go. For dhl to then refuse it themselves the second they ‘deliver’ it to the pick up point.
I’ve said to you both many many times I can’t give you another address as I don’t have one! The address I put was the order you accepted I then got it re delivered and it was refused.
How many times do I have to tell you both I don’t have another address!
‘We just need another address so the parcel can get delivered’ I DONT HAVE ONE! That was the address that they couldn’t deliver to is the only address I have! I then tried to get it re delivered to the nearest pick up point it was refused!

I have it all on screenshots.
Every bit of communication from dhl and yourselfs. Telling me I need to give another address when I’ve told you. Numerous time I don’t have one how is that helping and resolving?

We have had my shirts from mystery football over the last few years, but this latest time we were sent a shirt from a team we had specifically listed as we already had. The response from support was very disappointing, no offer of another shirt, no offer of a discount for the next order, just that if we don’t like it, send it back at our own cost for a refund. Considering that my autisic son that these are for has now worn it, we cant send it back.
Im distrustful that they will take any notice of the list of teams we sont want shirts from in the future.

Having used MysteryFootball twice, I am appalled by the total lack of care and competence shown by this business. On both separate occasions, I explicitly used their checkout comments section to request that Saudi kits be excluded from my order. On both occasions, those instructions were completely ignored.

This points to a fundamental flaw in their operation: their website comment system is entirely broken, meaning any special requests or team exclusions you enter simply vanish. Alternatively, their fulfilment team simply chooses not to read them.

When I reached out to resolve this, the customer service was shocking, showing a complete lack of accountability once payment had cleared.

What blows my mind is I know I submitted, on the first occasion even sent an email to them. I purchased on mobile, they said they tested but I know it doesn’t work. Yet I am the one who is wrong for not putting in something their system faults on.

A glance at their Trustpilot rating makes it clear that ignored preferences, broken systems, and poor post-sale support are widespread issues. I strongly advise buying your mystery shirts from a reliable competitor instead.

Lastly, this is such a cool concept. The most frustrating thing for me and something all should be aware of, they have no consideration of even trying to find a solution.

When you read this review, check the response, you’ll see the company will not take any accountability for their product and delivery fault, yet say it is on me the customer who can categorically state that I followed the practice because I went above and beyond with my first order. Which they have proof I did. Why wouldn’t I do that again ….

Just to add an update: my order was placed on mobile so double check your orders. I also used 175 characters, again you can see the type of company - feels like childish mentality - just make sure to use web or computer and be ready for customer service that’s always right 🤣 good luck mystery kits. It’s not that deep for me anymore, I trust what I did I’ve let it go. Have a great weekend