My son begged for a subscription as collecting football shirts. Absolutely love the monthly surprise on what may arrive. Customer service is fab, emailed because kept getting the same league and the... Toon meer
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Lees wat reviewers zeggen
The scarf was a great hit as it coincidentally had the year of birth of grandson who was the recipient. The shirt was good but was exactly the same one as his cousin received last Christmas but he... Toon meer
Bedrijf heeft geantwoord
Quality and premium service never had any issues with shirts. Always come with tags and clearly a premium shirt is always provided
I've been subscribed to the Mystery Scarf deal for around 5 months and had a recent order I wasn't happy with. For context, the scarf arrived dirty, there was sellotape tangled in the tas... Toon meer
Bedrijfsgegevens
Over MysteryFootball
Geschreven door het bedrijf
As avid football shirt collectors ourselves, we had been facing problem of choosing the next shirt to add to our growing collection. In December 2020, we decided to create MysteryFootball.co.uk and help all football fans grow their football shirt collections in the most exciting way possible. Secret Football Shirts have become extremely popular in the football community and we pride ourselves on providing the most unique and vast range of football shirts on the market. We now stock shirts from over 18 different countries and 20 different leagues across the world. MysteryFootball is now able to offer 2022/23 season Secret Shirt Boxes, through its growing connections with Football's biggest brands. You can now receive a Mystery Football shirt from the current season, and follow the team you receive throughout the season. We have helped over 30,000 people across the world to build their football shirt collections in the most exciting way we know how.
Contactgegevens
Verenigd Koninkrijk
- mysteryfootball.co.uk
3,6
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Another successful order
This is my third order, all for my son so far, and another successful purchase. Opted for the kids ultimate mystery box this time around and was not disappointed. Received Barcelona’s 2024/25 away shirt, which is mint, a Bayern Munich scarf and a decent football. Great products at a great price.
22 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the 5-star review! ⭐️
Great to hear your third order was another success and that the Ultimate Mystery Box went down well! Barcelona away is a great pull too 🙌
Thanks again for continuing to order with us and we hope your son enjoys the new additions to his collection! ⚽️
First time ordering for my son's…
First time ordering for my son's birthday, the order hadn't arrived when it was supposed to I sent an email and customer service was excellent and very apologetic and sent it on next day delivery. I could not fault the quality of the shirt and my son was over the moon
19 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for the review! ⭐️
We’re sorry your order was delayed initially, but really glad we could get it sorted quickly for you. Even better to hear your son was over the moon with his shirt!
Thanks again for choosing MysteryFootball! ⚽
What a great experience!!!
What a great experience!!!! Ordered my son a top but peaked before and I realised it would be too small. However, the top it was, was something he would love!!!! Contacted customer service they exchanged for the same top in the bigger size straight away!!!! Amazing service all round. Thank you so much for making my son’s birthday even more special.
18 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for the amazing review!
We’re so glad we could get the same shirt sorted in the right size for you! Hope your son has an amazing birthday and absolutely loves his shirt! ⚽🎉
Thanks again for choosing MysteryFootball! ❤️
Got all 3 delivered no hassle
Got all 3 delivered no hassle, 1 was too small sent it back and was sent a fresh top within weeks chuffed is an understatement 😀
18 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the 5-star review! ⭐️
Really glad you loved the shirts and that we could get the exchange sorted for you. Enjoy the new addition to the collection! ⚽🙌
Very simple to subscribe and the shirts…
Very simple to subscribe and the shirts are always top quality and packaged really well. Highly recommended!!
13 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the 5-star review! ⭐️ We’re really glad you’re enjoying the subscription and loving the shirts. Thanks for your continued support! ⚽️❤️
Customer service is awful
Customer service is awful. Bought 2 boxes were only sent one. Tried to reach out and being ignored
10 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re really sorry to hear that an item appears to be missing from your order, and we completely understand why you’d want this resolved quickly.
We did respond to your initial email and asked for photos showing the full contents of the order, packaging and any signs of damage or tampering so that we can investigate what has happened.
Unfortunately, we’re still waiting for these photos. We also received several further emails from you in the meantime, which can push the conversation back in our support queue, but we still responded within our advertised response time.
We absolutely haven’t ignored your query and are more than happy to get this resolved. We just need the requested photos so we can investigate the missing item properly.
Please send these over in response to our email and we’ll take it from there.
Posted to Australia
My box was going to Australia the delivery was very quick which was a Plus my grandson loves his Ukraine 🇺🇦 home shirt I had requested no UK shirts for him he has a collection of football shirts and wears them all the time he was excited opening the box but his dad was more so everyone happy all round
11 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the lovely review! We’re so glad the box made it to Australia quickly and that your grandson loved his Ukraine shirt 🇺🇦⚽ Sounds like his dad enjoyed the mystery just as much too!
We really appreciate your order and hope to surprise you all again soon! 💙
Package has been held up in customs…
Package has been held up in customs since Sunday emailed to get information sent to fed they claimed they sent it but have not, at this point I told fedex to just send the package back I want a refund will never use this company again
FedEx sent an email to you guys and you have not responded I have told fedex to send it back this has become fraudulent and you guys are not acting in good faith can’t get a hold of anyone refused to send information to have package clear money will contact bank and let them know the purchase was fraudulent
12 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re sorry to see this review. Your parcel hasn’t been lost or left without action – it is currently experiencing a customs clearance delay with FedEx.
All required customs information is submitted electronically when we dispatch international orders. However, customs can carry out additional checks and request further information, which is what has happened in this case.
We have been in contact with FedEx and have confirmed that we will provide any additional information they require to get the shipment cleared. Unfortunately, the speed of the customs clearance process itself is outside of our control.
If the parcel is ultimately returned to us, we’ll of course be able to assist you with the appropriate next steps.
Great idea but just a shame I got the…
Great idea but just a shame I got the same team again
8 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for the feedback! Sorry to hear you received a team you’ve had before.
If you added the team to the comment box on your order to let us know you’d already received it, please get in touch with us and we’ll arrange a free exchange for you.
Either way, you’re more than welcome to arrange an exchange through our returns portal if you’d like another mystery!
Paid for the premium euro and got two…
Paid for the premium euro and got two second league Spanish teams I have never heard of and a ok French team.
10 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for the feedback! Our European Mystery Box can contain a shirt from any European club, from some of the biggest names to smaller and lesser-known teams across the continent, so Spanish second-division and French teams would be within what you can receive.
If you’d like us to double-check that you received the correct products, please send our customer service team an email with your order number and photos of the shirts received and we’ll happily confirm this for you.
Asked for no French league 1 and got a…
Asked for no French league 1 and got a Marseille top.
30 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re sorry to hear this, especially as we weren’t able to meet the preference you added to your order.
Please get in touch with our customer service team and we’ll be happy to look into this for you. Alternatively, you can arrange an exchange directly through our Returns Portal if you’d prefer another mystery shirt.
I have given 2 stars because it arrive…
I have given 2 stars because it arrive perfectly on time but when I opened it it had a security tag on it and when you go to return it you have to pay minimum £2.99 for the return so they are getting more money out of me
5 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re really sorry the shirt arrived with a security tag still attached – this certainly shouldn’t have happened.
Please arrange the return through our Returns Portal and make sure you select the correct return reason relating to the fault/security tag. You will not be charged for the return, and we can get this resolved for you.
Apologies again for the inconvenience.
All round good experience
Always delivered in good time. Quality of shirts always great and customer service has always been brilliant - nothing is an issue and always helpful with a quick reply.
5 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the amazing review, Lucy! ⭐️ We’re really pleased to hear you’ve had such a great experience with us and have been happy with the shirts and our customer service. We really appreciate your continued support! ⚽️💙
Amazing shirt arrived
Amazing shirt arrived, love it, my favourite shirt will be buying again
3 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the 5-star review! ⭐️ We’re buzzing to hear you love your shirt and that it’s become a new favourite! ⚽️ We can’t wait to see what you get next time! 🙌
Poor delivery experience, but good recovery and a great shirt
I originally left a negative review because I paid for 48-hour delivery, but my parcel was delayed for over a week and the Royal Mail tracking showed no progress. I was also sent an automated email asking me to review the shirt before I had even received it, which was frustrating.
Mystery Football investigated and eventually discovered that the shipping label had been damaged in transit and the parcel had been returned to them. Once they found it, they repackaged it and sent it back out via express delivery.
I have now received the box and got a Manchester City x KidSuper 2025 Club World Cup goalkeeper shirt, which I’m really happy with. It’s an official Puma shirt from a major club, originally retailed at considerably more than the £42 I paid, so I’m happy with the value and the actual mystery pull.
The initial delivery experience was disappointing and communication could have been quicker, but credit where it’s due: customer service investigated the issue, explained what happened and resolved it properly.
Overall, a frustrating start but a much better ending.
5 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for updating your review, and we really appreciate your patience while we got this sorted. We’re sorry again for the initial delivery issues, but we’re glad our team was able to investigate what had happened and get your box back out to you quickly.
Great to hear you’re happy with the Man City shirt too — definitely a brilliant pull! ⚽️🙌 Thanks again for giving us the opportunity to put things right.
I can’t show off my pull as I didn’t…
I can’t show off my pull as I didn’t get one £36 I paid…waited in on day of delivery…to get a notification to say it’s in a black bin…I went out checked my rubbish bin, checked with neighbors nothing! No one had knocked at my door or been in my garden when it was “delivered” customer service is shit,slow and pointless I’ve cancelled subscription and done a charge back on my bank! Personally I’d suggest avoiding this company…what ever happened to the customer is always right?
3 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi, we’re really sorry for the frustration caused here. As discussed with you directly, the delivery photo provided by Royal Mail shows the parcel being left at a property that you’ve confirmed is not your address.
We’re currently working with you to investigate this and get the issue resolved, and our customer service team will continue to assist you directly until we have an outcome.
We completely understand how frustrating it is when a parcel is marked as delivered but hasn’t reached you, and we appreciate your patience while we work to put this right.
Selling items that are out of stock
Selling items that are out of stock! After paying £400 plus next day delivery, get in contact with them to ask why it hasn’t been shipped, they respond 7 days after purchase that they have basically sold items that they didn’t have in stock, the solution is they will be getting stock soon!! Absolutely appalling customer service and appalling way to run a business!! STAY AWAY!! Plenty of other companies out there with same prices and way better customer service!!
4 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're disappointed to see this review, as it is inaccurate.
To clarify, your order wasn't delayed because we'd sold stock we didn't have. Your order contained 9 x Premium Mystery Football Shirt Boxes in size Large, and at the time we came to pack it, we didn't have nine different Premium L shirts available. Rather than send duplicate shirts within the same order, we placed your order on hold to protect the quality of your purchase.
We did contact you to explain this and let you know your order was on hold while we awaited a restock. We appreciate you may not have seen that email before getting in touch.
We understand the delay was frustrating, particularly as you selected next-day delivery, and we apologise for that. However, our priority was to ensure you received nine different Premium shirts rather than compromise the order by sending duplicates.
If you'd still like to discuss your order, please contact our customer service team and we'll be happy to help.
Can't say a bad word against them
So first off let me say that I have tried several different stores for mystery shirts and to be fair I didn't have a great experience one didn't arrive and my emails were ignored and the other sent me fake tops and despite evidence showing how it was fake I got no refund and eventually just got ignored so a friend recommended you and I couldn't say a bad word against you I have had 3 orders and each top has been amazing I have received Al Ittihad 25 home Al Hilal 25/26 home and Santo Laguna's 25/26 third kit. I would say that I am a bit picky as I never take UK teams and I am not a fan of slim fit tops so the fact that the team went out of their way to ensure that I didn't receive either speak volumes on their attention to detail and I don't think I will use another retailer for these tops. Amazing work folks!
27 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for taking the time to leave such an amazing review!
We're really pleased to hear you've had such a positive experience with us, especially after being let down elsewhere. It means a lot that your friend recommended us and that we've been able to live up to your expectations.
We're also glad we could accommodate your order notes and make sure you received shirts that suited your preferences. We always do our best to take those requests into account, so it's great to hear it made a difference.
Thanks again for your support - we really appreciate it and hope you continue to enjoy your future mystery shirts!
Don’t waste your money!
Don’t waste your money!! Bought the mystery football box for £25 and we were sent a ball from 2023 that I could buy brand new from a shop for £10!! I know part of the fun is the surprise but when you e been scammed out of £15 it really isn’t worth it!!
1 augustus 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you were disappointed.
Our Mystery Footballs contain official, licensed footballs from leading manufacturers such as adidas, Nike and Puma. As with all official sports equipment, retail prices can vary significantly depending on the retailer, promotions and whether a particular model has been discounted since its original release.
If another retailer heavily discounts an item, this doesn't change the fact that it's an official, genuine football from a leading brand, or change the value of our Mystery Box.
We appreciate your feedback and are sorry the ball you received didn't meet your expectations.
Did exactly as promised
Did exactly as promised. Can’t understand the negative reviews - it’s not about what you might have paid for the shirt if you’d sourced it directly, the whole point is that it’s a surprise!!! (But avoiding any teams / leagues you don’t want.) My son was thrilled with Olympic Marseilles - we looked them up to find out more about them, and his dad told him all about Chris Waddle. Great business to deal with, buying more as gifts.
30 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your fantastic review!
We're delighted your son was so pleased with his Olympique de Marseille shirt, and it's brilliant to hear it sparked a conversation about the club and legends like Chris Waddle -that's exactly what Mystery Football is all about.
We really appreciate your support and are so glad you've had a great experience with us. We hope the next mystery shirts are just as exciting, and thank you again for choosing us for your gifts! ⚽😊
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