My son begged for a subscription as collecting football shirts. Absolutely love the monthly surprise on what may arrive. Customer service is fab, emailed because kept getting the same league and the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The scarf was a great hit as it coincidentally had the year of birth of grandson who was the recipient. The shirt was good but was exactly the same one as his cousin received last Christmas but he... Toon meer
Bedrijf heeft geantwoord
Quality and premium service never had any issues with shirts. Always come with tags and clearly a premium shirt is always provided
I've been subscribed to the Mystery Scarf deal for around 5 months and had a recent order I wasn't happy with. For context, the scarf arrived dirty, there was sellotape tangled in the tas... Toon meer
Bedrijfsgegevens
Over MysteryFootball
Geschreven door het bedrijf
As avid football shirt collectors ourselves, we had been facing problem of choosing the next shirt to add to our growing collection. In December 2020, we decided to create MysteryFootball.co.uk and help all football fans grow their football shirt collections in the most exciting way possible. Secret Football Shirts have become extremely popular in the football community and we pride ourselves on providing the most unique and vast range of football shirts on the market. We now stock shirts from over 18 different countries and 20 different leagues across the world. MysteryFootball is now able to offer 2022/23 season Secret Shirt Boxes, through its growing connections with Football's biggest brands. You can now receive a Mystery Football shirt from the current season, and follow the team you receive throughout the season. We have helped over 30,000 people across the world to build their football shirt collections in the most exciting way we know how.
Contactgegevens
Verenigd Koninkrijk
- mysteryfootball.co.uk
3,6
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wanted it to be great
Wanted it to be great, listed no premier league teams as an option. Two orders in both Mexican clubs. Son slightly disappointed, 200 countries in the world 🤔😂
Give it 340 months and we may get an Asian or European team, or just something different
29 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear your son was disappointed.
Our Mystery Football Boxes are selected completely at random, so while we always do our best to provide a wide variety of clubs, it's possible to receive shirts from the same country across separate orders.
We can accommodate requests to avoid specific teams or certain leagues (such as the Premier League), but we can't guarantee a particular country or continent, unless ordering one of our more specific Mystery Boxes, for example the European Mystery Football Shirt Box.
We appreciate your feedback and hope you'll consider giving us another try in the future.
Excellent company
I have ordered several shirts now. Ordering is easy. They arrive quickly and are well packed. The shirts are amazing quality and always very well liked.
Excellent company
21 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for your kind review!
We're delighted to hear you've ordered from us several times and that you've been happy with both the shirts and the service. It's great to know the shirts have been so well received.
We really appreciate your continued support and look forward to sending you many more mystery shirts in the future! ⚽😊
Dreadful service
Dreadful service. Sent a duplicate top and when they replaced it it was another duplicate and then they sent July’s which was another duplicate. Surely they have a system where they record what they send out!
24 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you feel this way.
The duplicate sent as part of your subscription was our mistake, and we apologised for this and provided a free returns label so we could resolve it.
However, the replacement shirt was processed as a separate exchange order rather than part of your active subscription. As with all one-time orders, we don't carry over subscription order history, and no order notes were included with the exchange request.
We do keep track of shirts sent through active subscriptions, but standalone orders and exchanges require any teams or previous shirts to be noted in the comments box at the time of ordering.
We're sorry this experience didn't meet your expectations and appreciate your feedback.
Not worth the money
Ordered the mystery box after looking at the football shirt brands they represent. I received a 'Millennium Sportswear' brand shirt (not listed anywhere on Mystery Football's brands). The kit is a team from Cape Verde (barely recognised as professional) and there is no record of the kit even being authentic. Very Disappointed with this.
27 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you were disappointed with your Mystery Football Box.
The concept of our boxes is that every shirt is a genuine mystery, and we source official, licensed shirts from clubs and national teams all over the world. That means you can receive shirts from well-known clubs or lesser-known teams alike - that's part of the experience.
We don't publish a definitive list of every brand or manufacturer we stock, as our inventory is constantly changing. The brands shown on our website and marketing are examples rather than an exhaustive list.
We're sorry the shirt you received wasn't to your taste, but receiving clubs from across the footballing world is exactly what our Mystery Football Boxes are designed to offer. We appreciate you giving us a try.
Sent me Saudi Arabia last two shirts
Sent me Saudi Arabia last two shirts
21 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for your feedback.
As our shirts are selected at random, it's possible to receive shirts from the same country more than once.
For future orders, we'd recommend using the comment box at checkout to let us know which specific teams you've previously received or would like to avoid. That helps us avoid sending duplicate teams wherever possible.
Thanks for your feedback, and we appreciate you giving us a try.
Antwoord van MysteryFootball
We're sorry to hear this.
We can't locate your order from your Trustpilot review alone, as no order details have been provided.
Please email our customer service team with your order number, and we'll be happy to investigate what has happened and get this resolved for you as quickly as possible.
First time I had done this and got the…
First time I had done this and got the shirt/scarf/ball combo for my son! Absolutely brilliant, such a great idea and he loved all of them!!
Arrived really quickly, so all in all fantastic!! Thank you!!!
24 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your amazing review!
We're delighted to hear your son loved the shirt, scarf and ball combo. That's exactly the experience we hope to create, and it's great to know everything arrived quickly too.
Thank you for choosing MysteryFootball for your first order, and we hope to surprise you both again soon! ⚽😊
AVOID!
Ordered 9 x shirts on a Sunday with express delivery.
As per tracking, label wasn’t even created until Tuesday 5PM (despite saying they’d been collected at 12PM)
Zero movement after that, until Friday said ‘returned to sender’ - throughout email communications were unapologetic and didn’t empathise.
We ended up ordering from classic football shirts which actually arrived next day. Avoid MysteryFootball, bad comms and bad customer service.
19 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry you're disappointed with your experience.
We'd just like to clarify a couple of points. Your order was dispatched on Tuesday morning, and a dispatch confirmation email was sent to you at that time. Unfortunately, after Royal Mail collected the parcel, they were unable to progress the delivery and it was subsequently marked as returned to sender.
While we completely understand how frustrating this was, particularly given the time-sensitive nature of your order, this was unfortunately outside of our control. We fulfilled and dispatched the order as expected, but courier issues can occasionally occur.
We're sorry the experience didn't meet your expectations and appreciate your feedback.
I was really looking forward to…
I was really looking forward to receiving my 1st mystery box, but rather disappointed after the shirt I received was from 3 seasons ago, retailing online £17 cheaper, still new & with tags. & also on the rather small side for 2xl
24 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for your feedback.
We're sorry to hear the shirt wasn't quite what you were hoping for.
Our Mystery Football Boxes can include official shirts from any season. While you may find a similar shirt heavily discounted by individual retailers/resellers, those prices don't reflect the shirt's original retail value or the value of our box. Many of the shirts we include originally retailed for £70+ when released.
We're also sorry to hear the fit wasn't quite right. Sizing can vary between manufacturers, but we do offer size exchanges if needed.
We appreciate you giving us a try and hope you'll consider us again in the future.
Had a couple of issues but were dealt…
Had a couple of issues but were dealt with in a prompt and efficient manner, they kept me up to date. The merchandise is great and genuine quality.
Deliveries were quick.
22 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for your 5-star review!
We're really pleased we were able to get everything resolved for you quickly and keep you updated throughout. It's great to hear you're happy with the quality of the merchandise and the speedy delivery too.
Thanks again for your support - we hope to see you back for another mystery soon! ⚽😊
Great first experience!
First experience. Received a purple Al-Hilal jersey. Looked great. Fit great. Brand new with tags. Shipping was fast.
20 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for your fantastic review!
We're delighted your first Mystery Football experience was a great one! The Al Hilal shirt is a brilliant pull, and it's great to hear it looked great, fitted perfectly, and arrived quickly.
We really appreciate your support and hope to surprise you with another great shirt soon! ⚽😊
Friend recommendation
Signed up on recommendation from a friend and wasn't disappointed as delivery was quick and got a really nice football shirt I would never have thought of buying. The quality of the shirt was also great.
16 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for taking the time to leave us a review!
We're really pleased your friend recommended us, and even happier to hear we lived up to the recommendation. It's great that your shirt was something you wouldn't have picked yourself - that's exactly what the Mystery Football experience is all about.
We hope you enjoy wearing it, and we look forward to surprising you again soon!
Really cheeky and rude customer service…
Really cheeky and rude customer service they told me
“I shouldve used the checked box for specific leagues”
When I told them I did do that
They told me “I don’t know what your talking about considering the checkbox is only for removing specific team”
I feel like they gaslight me slightly and just very rude
GO WITH ANOTHER SELLER trust me
20 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you feel this way, as this certainly isn't the experience we aim to provide.
We believe there may have been a misunderstanding regarding our order notes. The comment box is specifically for teams you'd like to avoid. Other requests such as specific teams you want to receive or other preferences cannot be guaranteed, which is why the guidance on our website asks customers to use it only for teams to avoid.
We wish you all the best.
A surprise for my Son
A surprise for my Son. He loves receiving a new football shirt from different parts of the world. Easy ordering process, fast delivery too .
16 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for the 5-star Trustpilot review!
We're really pleased to hear your son enjoyed the surprise and that everything arrived quickly. We hope he loves adding his new shirt to the collection, and we look forward to surprising him again soon!
It’s a birthday tradition for my twin…
birthday tradition for my twin boys and this years was the best yet. Random Turkish team and a radical Cape Verde top. They absolutely loved them.
17 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your review!
We love hearing that your twins enjoyed this year's birthday tradition. A random Turkish team and a Cape Verde shirt is certainly a unique combination, and that's exactly what mystery football is all about!
We really appreciate your support and hope to be part of the tradition again next year.
Received quickly and quality football shirt
Great service very quick and reliable. I ended up with a Cape Verde league top it's a smart football shirt. Would recommend buying from the company and will purchase again.
14 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your review!
We’re really pleased your order arrived quickly and that you liked the Cape Verde shirt. We appreciate the recommendation and look forward to seeing what you receive next!
2X jersey was very small
2X jersey was very small, the medium was perfect. Wish I would have gotten a 3x
10 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for your review. Sorry to hear the 2XL came up smaller than expected.
You can return it through our returns portal for a size exchange to 3XL.
Bought this for my grandson- he really…
Bought this for my grandson- he really enjoyed the surprise and the quality of the shirt was excellent. Would recommend
14 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your review!
We're delighted to hear your grandson enjoyed the surprise and that you were impressed with the quality of the shirt. Thanks for the recommendation, and we hope to help with another mystery shirt again soon!
Second-hand?
T-shirt and ball are ok, but scarf is old used and worn, full of feather and someone ´s hair- disgusting!
14 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for your feedback, and we're sorry to hear about your experience.
All shirts are brand new and officially licensed. The scarves included in the boxes are pre-owned, but they should always be in good condition. From what you've described, it sounds like your scarf fell below our expected standard.
Please get in touch with our support team and we'll be happy to look into this and make it right.
I got a Besiktas jersey which is fire
I got a Besiktas jersey which is fire, but the delivery got extended longer then needed , so for that reason it is not a 5 star. Overrall it’s good.
15 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your review!
We're glad you loved your Beşiktaş shirt, that's a great pull! Sorry the delivery took longer than expected, but we really appreciate your patience and your feedback. We hope to earn that fifth star next time!
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